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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
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...

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On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
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adapter to my home
network. I
currently have
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Topic:
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DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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hear using
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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PhillipDampier
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Joined: Mar 07, 2005
Posts: 8

PostPosted: Mon Mar 07, 2005 4:08 pm    Post subject: Nine Attempts and STILL WAITING: Vonage Doesn't Care Reply with quote Back to top

In July 2004 I began what I hoped would be an easy transition to Vonage with my Frontier Telephone line. It has been anything but easy. I urge everyone with transfer problems to not make the mistake I've made by trying to wait them out. Cancel your account so you can keep the rights to your wired phone number and take your business elsewhere.

I have attempted nine times to transfer my number to Vonage. On each occasion a date is given, it is always missed, and they won't say a word to you until you write and complain. Then, it's simply a new date which is also missed, and the process starts all over.

Phoning customer service is a waste of time. Constant busy signals, being put on hold for 15-20 minutes when their system finally just tells you to call back and hangs up on you, unanswered e-mails, and a customer service department that could care less about you and your problems.

You are effectively paying for two phone bills during this, and they have little incentive to prioritize your problem because they are still getting paid. Don't waste your money a day more. Cancel your account and find a provider who can bother to answer their phone, actually cares about your situation, and will call you to alert you to problems instead of simply sending out canned e-mails with new dates that are never met.
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aot2002
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Joined: Dec 10, 2003
Posts: 17

PostPosted: Sat Mar 12, 2005 8:43 am    Post subject: Reply with quote Back to top

It could be that you havent properly followed procedure and they are denying the paperwork coming in and they certainly dont call everyone telling them that they did or didnt get the paperwork.

you need a recent 30days of your frontier bill and the agreement form. if 30 days past then get new ones or it wont fly !
then fax the information to Vonage, i own my fax and sent the items 20 times at once and then in 2 days i seen in the control panel that they are attempting to port it, then in 18 days later it was ported.

paperwork can be lost ya know, they do get 500,000 customers a week.
Could you imagine that many items popping in off a fax machine????
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sulring
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Joined: Mar 05, 2005
Posts: 4

PostPosted: Sat Mar 12, 2005 7:35 pm    Post subject: LNP Transfer Reply with quote Back to top

I am in a similar situation. I have been trying to port my number since September of 2004. There have been at least seven attempts. . Cry

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PhillipDampier
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Joined: Mar 07, 2005
Posts: 8

PostPosted: Thu Mar 17, 2005 10:24 am    Post subject: Reply with quote Back to top

aot2002 wrote:
It could be that you havent properly followed procedure and they are denying the paperwork coming in and they certainly dont call everyone telling them that they did or didnt get the paperwork.


Thanks for your insight. However, when I speak to Vonage, they indicate I have sent them all of the correct paperwork, so there isn't anything I should be doing on my end.

There may be light at the end of the tunnel as they have given a new scheduled date -and- a message on the Vonage site indicating the carrier approved the transfer.

If it does fly, then it's time to pursue eight months of credit!
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