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AirJunky
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PostPosted: Tue Mar 08, 2005 2:18 pm    Post subject: Reply with quote Back to top

Yea, Spokane is in WA, 300 miles to the east of Seattle. We've had Vonage for over a year & lived in Seattle at the time. We kept that number when we moved & just added on a Spokane virtual number for $5. So to this day whenever we call anyone, the caller ID shows up with a Seattle phone number. So US Bank either doesn't use this security method or they kept the old number on file & it came thru correctly.

No clue why it worked (or why it wouldn't). I'd call the bank & complain because there are probably a number of reasons why this kind of system would fail, ie; caller ID blocking.

Now that I think about it, I had to enable a Paypal MasterCard a couple of months ago & I don't recall having any problems.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Mar 08, 2005 3:49 pm    Post subject: Reply with quote Back to top

again, this isn't a caller id issue. block it all day long, the ani is what matters and it's what 800 numbers get and verify.

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socrates
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PostPosted: Tue Mar 08, 2005 9:07 pm    Post subject: Reply with quote Back to top

reebok wrote:
spokane and seattle are both washington aren't they? what do you mean by moving east? is this a different number than you signed up for the card with?
and does US Bank have a number verification system? maybe not all companies employ this security method.

I've registered a few new cards with US Bank (and other banks) while living in MN and now IN without a problem
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sdstuckey
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Posts: 52

PostPosted: Tue Mar 08, 2005 11:04 pm    Post subject: Reply with quote Back to top

Just a side note:

I work with Multiple T-1's in a call monitoring/recording system at work.
When I test from my Vonage line, or Softfone the device recieves my CID and/or ANI. They all show as correct.

But our systems also request DTMF (Touchtones) for certain functions. These functions sometimes fail.

My workaround was to prefix every 1-800 # with #99 (disable bandwidth saver or use highest codec) When I do this my calls work fine to our devices.

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fatboyntn
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Joined: Jan 28, 2005
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PostPosted: Tue Mar 08, 2005 11:31 pm    Post subject: Reply with quote Back to top

I have DishNetwork and dial their 1-800 number for ordering pay-per-view.

The automated attendent verifies my account by the telephone number I dial from.
It asks if the last 4 digits of my phone number are xxxx.

When using Vonage, the numbers are incorrect.

Would be nice if Vonage would fix it. This is the only "bug" I have had with my service.
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alipatov
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Joined: May 08, 2004
Posts: 4

PostPosted: Wed Mar 23, 2005 9:13 pm    Post subject: Reply with quote Back to top

This is exactly the problem I'm having -

Some of the 800 number I call (i tried activating a card the other day) get (as the CS reps claim) some 973 nubmer. I had to go thru a painful verification process since the number is not even in my state...

It used to work, I think...

I tried calling Vonage CS but after waiting on hold for 15 minutes gave up...

what the heck, there's got to be a way around this!

any Vonage reps here?

Art
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cuzzort
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Joined: Feb 04, 2005
Posts: 64
Location: Indianapolis IN

PostPosted: Wed Mar 23, 2005 9:26 pm    Post subject: Reply with quote Back to top

Same problem here a few months back with C/C activation. I just called the non-800 customer service number, spoke with a CSR and got the card activated with no problems.

Free call either way, so...

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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Mar 24, 2005 11:23 am    Post subject: Reply with quote Back to top

I tried to confirm my PayPal location, and I got the call, and put in my code, then I got a msg on the paypal screen saying they couldnt' find my name listed with my phone number in the public records, so they mailed me a letter instead..

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mathfaster
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Joined: Sep 26, 2005
Posts: 14

PostPosted: Sat Oct 29, 2005 10:28 am    Post subject: Vonage doesn't work for C/C nor debit card activation Reply with quote Back to top

Tried to activate a debit card and a new credit card this week. Neither worked with Vonage.

One was for BOA and one for Chase.


Last edited by mathfaster on Sat Oct 29, 2005 11:24 am; edited 1 time in total
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Oct 29, 2005 11:03 am    Post subject: Reply with quote Back to top

The issue I had while activating mine was that the DTMF tones did not seem to jive with that particular credit card system.

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