can't activate my credit card with vonage service

Posts: 70 · Full Forum Member Joined: Jun 17, 2004 Posts: 70

Yea, Spokane is in WA, 300 miles to the east of Seattle. We've had Vonage for over a year & lived in Seattle at the time. We kept that number when we moved & just added on a Spokane virtual number for $5. So to this day whenever we call anyone, the caller ID shows up with a Seattle phone number. So US Bank either doesn't use this security method or they kept the old number on file & it came thru correctly.

No clue why it worked (or why it wouldn't). I'd call the bank & complain because there are probably a number of reasons why this kind of system would fail, ie; caller ID blocking.

Now that I think about it, I had to enable a Paypal MasterCard a couple of months ago & I don't recall having any problems.

Posts: 3198 · Posted: Tue Mar 08, 2005 3:49 pm Post subject:

again, this isn't a caller id issue. block it all day long, the ani is what matters and it's what 800 numbers get and verify.

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

reebok wrote:

spokane and seattle are both washington aren't they? what do you mean by moving east? is this a different number than you signed up for the card with?
and does US Bank have a number verification system? maybe not all companies employ this security method.

I've registered a few new cards with US Bank (and other banks) while living in MN and now IN without a problem

Posts: 52 · Full Forum Member Joined: Jun 21, 2004 Posts: 52

Just a side note:

I work with Multiple T-1's in a call monitoring/recording system at work.
When I test from my Vonage line, or Softfone the device recieves my CID and/or ANI. They all show as correct.

But our systems also request DTMF (Touchtones) for certain functions. These functions sometimes fail.

My workaround was to prefix every 1-800 # with #99 (disable bandwidth saver or use highest codec) When I do this my calls work fine to our devices.

Posts: 49 · Full Forum Member Joined: Jan 28, 2005 Posts: 49

I have DishNetwork and dial their 1-800 number for ordering pay-per-view.

The automated attendent verifies my account by the telephone number I dial from.
It asks if the last 4 digits of my phone number are xxxx.

When using Vonage, the numbers are incorrect.

Would be nice if Vonage would fix it. This is the only "bug" I have had with my service.

Posts: 4 · New Forum Member Joined: May 08, 2004 Posts: 4

This is exactly the problem I'm having -

Some of the 800 number I call (i tried activating a card the other day) get (as the CS reps claim) some 973 nubmer. I had to go thru a painful verification process since the number is not even in my state...

It used to work, I think...

I tried calling Vonage CS but after waiting on hold for 15 minutes gave up...

what the heck, there's got to be a way around this!

any Vonage reps here?

Art

Posts: 64 · Posted: Wed Mar 23, 2005 9:26 pm Post subject:

Same problem here a few months back with C/C activation. I just called the non-800 customer service number, spoke with a CSR and got the card activated with no problems.

Free call either way, so...

Posts: 508 · Posted: Thu Mar 24, 2005 11:23 am Post subject:

I tried to confirm my PayPal location, and I got the call, and put in my code, then I got a msg on the paypal screen saying they couldnt' find my name listed with my phone number in the public records, so they mailed me a letter instead..

Posts: 14 · Vonage Forum Associate Joined: Sep 26, 2005 Posts: 14

Tried to activate a debit card and a new credit card this week. Neither worked with Vonage.

One was for BOA and one for Chase.

Posts: 1389 · Posted: Sat Oct 29, 2005 11:03 am Post subject:

The issue I had while activating mine was that the DTMF tones did not seem to jive with that particular credit card system.