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The devices are
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Hi these are most
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ToddlerTN
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Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 07, 2005 6:38 pm    Post subject: Reply with quote Back to top

DentalRep has spoken. Vonage meets his needs (well, at least 90% of the time). Everyone else's needs are irrelevant, so rather than making your desires known to Vonage, he has politely instructed you all to choose another option.

Your opinions matter not here; DentalRep is fine with 911 routing his call to the local Sheriff's office and he can handle outages here and there. There is no room for disagreement on this issue.

If you expected more from Vonage than this then you didn't do your homework. If you joined Vonage under the impression that the service was acceptable today and would be improved in the future, then you are misguided. We simply MUST NOT expect any more from Vonage or else they might want to change more money.

If you think it would be a good idea for Vonage to eventually offer traditional 911 emergency service, you are just being selfish. Please DO NOT request e911 service from Vonage out of respect for DentalRep. Nothing is more important than keeping DentalRep's monthly bill at $24.95.
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Mon Mar 07, 2005 6:40 pm    Post subject: Reply with quote Back to top

I wonder, what did we do in teh days before e911 or even 911 ? how did we get along then?


heck, the city I live in (just outside London ON, with a pop. 32,000) we have only had 911 on landlines for maybe 5 yrs.. but our neighbouring lLondon has had it forever, but we all made it through.. what about days before everyone had a cell phone to call 911 or anyone else for that matter form their cars.. I'm just wondering, since we all got along fine before everything, or I shoudl say, our parents got along fine, why can't we get along that way anymore?
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Trek234
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Joined: Jan 30, 2005
Posts: 68

PostPosted: Mon Mar 07, 2005 6:50 pm    Post subject: Reply with quote Back to top

dabones wrote:
I wonder, what did we do in teh days before e911 or even 911 ? how did we get along then?


We didn't. A lot of people died because they didn't get emergency medical treatment or were not able to contact police. I'd suggest you take off the rose glasses.

I hope you don't think the entire country just decided "Hey, we don't need emergency services. Everything's fine. So I know! Let's spend countless millions on emergency services that surely no one will ever need"
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Randalllind
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Joined: Feb 21, 2005
Posts: 41

PostPosted: Mon Mar 07, 2005 7:50 pm    Post subject: Reply with quote Back to top

People don't call 911 on a normal basis but you only need help once and if you failed to get the help you need then you will feel different.

Let say someone has a heat attack they would like the knowledge when they dial 911 they will get the help fast and without a hassle. You never know when you will need to call 911 and the last thing you want to worry about is if you will get the help you need before it becomes life threating.
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pdub
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Joined: Feb 05, 2005
Posts: 9

PostPosted: Mon Mar 07, 2005 7:58 pm    Post subject: Reply with quote Back to top

Boy, talk about a HOT topic!! I live in NC and when the POTS line is disconnected, you still have dial tone. When you try to dial a number, it says this line may be used for emergencies only. So I plan to buy a 2 line phone, corded base I might add, and paint the 2nd line button red, instruct my kids to press RED for emergency, and dial 911. We also have 2 cell phones to act as backup to the POTS and Vonage line.

As for people without cell phones, if you buy a disconnected phone for cheap on eBay, one that works of course, if I am not mistaken, it too will dial 911.

I have my switched to Vonage because I can get a virtual number in Canada for my mother-in-law to use. So I weighed all the issues and feel Vonage is a great choice for us. That may change in the future as POTS carriers have to smarten up to compete. But for now, I have been nothing short of thrilled with Vonage.
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Randalllind
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Joined: Feb 21, 2005
Posts: 41

PostPosted: Mon Mar 07, 2005 8:04 pm    Post subject: Reply with quote Back to top

pdub wrote:
Boy, talk about a HOT topic!! I live in NC and when the POTS line is disconnected, you still have dial tone. When you try to dial a number, it says this line may be used for emergencies only. So I plan to buy a 2 line phone, corded base I might add, and paint the 2nd line button red, instruct my kids to press RED for emergency, and dial 911. We also have 2 cell phones to act as backup to the POTS and Vonage line.

As for people without cell phones, if you buy a disconnected phone for cheap on eBay, one that works of course, if I am not mistaken, it too will dial 911.

I have my switched to Vonage because I can get a virtual number in Canada for my mother-in-law to use. So I weighed all the issues and feel Vonage is a great choice for us. That may change in the future as POTS carriers have to smarten up to compete. But for now, I have been nothing short of thrilled with Vonage.


A friend of mine tried that in Florida and he could only dial for service not 911 so I guess it depends where you are. beside with me it is a hassle I have to plug the kitchen loop back in to phone company then disconnect TA from phone jack by computer.
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Trek234
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Joined: Jan 30, 2005
Posts: 68

PostPosted: Mon Mar 07, 2005 8:12 pm    Post subject: Reply with quote Back to top

pdub wrote:
Boy, talk about a HOT topic!! I live in NC and when the POTS line is disconnected, you still have dial tone. When you try to dial a number, it says this line may be used for emergencies only. So I plan to buy a 2 line phone, corded base I might add, and paint the 2nd line button red, instruct my kids to press RED for emergency, and dial 911. We also have 2 cell phones to act as backup to the POTS and Vonage line.

As for people without cell phones, if you buy a disconnected phone for cheap on eBay, one that works of course, if I am not mistaken, it too will dial 911.

I have my switched to Vonage because I can get a virtual number in Canada for my mother-in-law to use. So I weighed all the issues and feel Vonage is a great choice for us. That may change in the future as POTS carriers have to smarten up to compete. But for now, I have been nothing short of thrilled with Vonage.


This depends on the state, unfortunately. In mine they can (and do) leave the lines totally dead.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Mon Mar 07, 2005 9:01 pm    Post subject: Reply with quote Back to top

ToddlerTN wrote:
DentalRep has spoken. Vonage meets his needs (well, at least 90% of the time). Everyone else's needs are irrelevant, so rather than making your desires known to Vonage, he has politely instructed you all to choose another option.

Your opinions matter not here; DentalRep is fine with 911 routing his call to the local Sheriff's office and he can handle outages here and there. There is no room for disagreement on this issue.

If you expected more from Vonage than this then you didn't do your homework. If you joined Vonage under the impression that the service was acceptable today and would be improved in the future, then you are misguided. We simply MUST NOT expect any more from Vonage or else they might want to change more money.

If you think it would be a good idea for Vonage to eventually offer traditional 911 emergency service, you are just being selfish. Please DO NOT request e911 service from Vonage out of respect for DentalRep. Nothing is more important than keeping DentalRep's monthly bill at $24.95.

Long reply edited out. I decided to stop feeding the trolls.

 


Last edited by rebus on Mon Mar 07, 2005 9:18 pm; edited 1 time in total
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SaltAquatics
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Mon Mar 07, 2005 9:07 pm    Post subject: Reply with quote Back to top

DentalRep wrote:
You are right! This service doesn't meet your needs. I on the other hand am ecstatic with my service. I have stated this before and it applies here also:

The bottom line is that I would rather pay $24.99 for a service that is 90% reliable. I am fine with 911 routing my call to the local Sheriff's office and I can handle outages here and there. If you expected more from Vonage than this then you didn't do your homework. Wishing Vonage is something that is not or hoping the government will jump in and make this a POTS carbon copy makes you a dreamer and an uninformed consumer.

I CHOSE to come to Vonage for nothing less than to save money. If this service starts to compete with the price of POTS, guess what? I am going backs to POTS that will work when the power is out. I am happy with what I have and I am very happy with how much I am saving. If you are not, then there are other options for you.


Keith,
You said the same exact thing to me. Im still not understanding. How is it we did not do our homework? Why should we have to deal with a service that lets say only works 90% of the time. No one has commented on what is posted on the Vonage web page. It specifically says that for less money, they can provide the SAME or BETTER telephone service as your current telephone company. I dont see any asteriks next to it, or any small print about it. Its there, plain, simple, and flat out. Do you care to please elaborate on this for me, as apparantley I am probably just not understanding those words correctly. Thanks.

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DentalRep
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 15, 2005
Posts: 85

PostPosted: Mon Mar 07, 2005 11:05 pm    Post subject: Reply with quote Back to top

I guess it comes down to expectations. I really didn't expect much out of Voip to start off with after reading numerous reports that the industry was not mature yet. Rather than falling for an advertisement, I read unbiased reviews that in a way bashed the technology saying that it was not up to par yet. Personally I have been thrilled because it is better than expected.

As a consumer, I feel that some of the burden falls on us to research our decisions. That way when we do make the leap it will be somewhat well informed. I hear everyday on the radio how great KIA's are, and how every cell phone company has the best coverage in my area. If I believed or expected all this to be true or even close to it, then I would get disappointed way too often. Instead, I read consumer reports and talk to people that have the product or service. Sure I may be anal in way about it, but I know (for the most part) what I am getting into.

What I am trying to get at is this is a new technology that is busting at the seams. There are going to be roadbumps on the way including loss of service and terrible customer service. Is it going to get better? Yes it is, but be sure that some of that will come at a price. Most people that have suffered through the growing pains will be more than happy to pay more for a better product. I too will be willing to a point.

Vonage knows that we didn't all jump aboard to pay the same as a POTS line. They know this and as a result they have to control costs which slows the improvement process. The fact is we ALL came to Vonage to save money and hopefully have the same level of service. Realistically though, you get what you pay for. It isn't as reliable yet and it isn't as good as a landline. the technology just isn't there yet. We need to be patient and it will pay off.

Vonage isn't for everyone yet. If you have no cell phone and cannot live without 911 then I would wait. The thing is that I see all these people post saying how unhappy they are, and how they can't live without certain features. They chose to come to Vonage and they need to decide if the money they save outweighs the feature they are missing. If not then they need to find something that meets their needs.

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