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zukdj
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Sun Mar 06, 2005 4:09 pm    Post subject: PAP2 voice delays Reply with quote Back to top

I am experiencing voice delays and garbled sound. I am at my wits end, I got a new PAP2 adapter, had my ISP (Road Runner)come to my home, put the PAP2 in the DMZ on my router, set the MAC for PAP2 priority in the QoS of the router, nothing makes it better.

My Speed Results
Download 4,537,664 bps
Upload 346,624 bps
QOS 80%
RTT 57 ms
MaxPause 160 ms

What really bothers me is the Vonage test site says I can use up to 4 quality connections on my current ISP connection, I don't think so! Anyone have any ideas on what to do to resolve the voice problems, it was all working great until 2 weeks ago and contacting customer service is near impossible unless you have a phone permantly attached to your ear.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Mar 06, 2005 4:12 pm    Post subject: Reply with quote Back to top

what router are you using? what is your network setup?
what are your detailed results from testyourvoip.com? what city/area of roadrunner are you in?

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zukdj
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Sun Mar 06, 2005 4:19 pm    Post subject: Reply with quote Back to top

WRT54GS with 2 machines and the PAP2 device on the backend. The PAP2 is setup in the DMZ and in QosS as the primary device. I plugged the PAP2 directly into the cable modem and had the same quality issue so I don't think it is my equipment. My ISP is Road Runner in the Albany,NY area.
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reebok
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Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Mar 06, 2005 4:21 pm    Post subject: Reply with quote Back to top

and the detailed results?

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zukdj
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Posts: 31

PostPosted: Sun Mar 06, 2005 4:27 pm    Post subject: Reply with quote Back to top

Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Helsinki

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 223 ms
Packet Discards 0.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 36 ms

Signaling Quality Post-Dial Delay 161 ms
Call Setup Time 171 ms
Media Delay 521 ms
MOS Analysis FROM Helsinki To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.05 6.9%
Packet Discards 0.05 6.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 223 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 342 ms
Call Setup Time 350 ms
Media Delay 372 ms





E-mail my results
From
To
Comment
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Mar 06, 2005 6:20 pm    Post subject: Reply with quote Back to top

I don't know why you used helsinki finland, but try boston instead.

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zukdj
Vonage Forum Junior
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Sun Mar 06, 2005 9:34 pm    Post subject: Reply with quote Back to top

MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 60.3%
Latency 0.06 6.1%
Packet Discards 0.32 33.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 267 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 84 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 70 ms
Media Delay 160 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.05 6.9%
Packet Discards 0.05 6.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 267 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 11 ms

Signaling Quality Post-Pickup Delay 110 ms
Call Setup Time 104 ms
Media Delay 142 ms
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zukdj
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Mon Mar 07, 2005 12:04 pm    Post subject: PAP2 firmware update Reply with quote Back to top

Does anyone know what the newest firmware update resolves?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Mar 08, 2005 8:16 am    Post subject: Reply with quote Back to top

it won't fix your problem. not with that kind of packlet loss and discards.
I'm surprised rr found nothing wrong with the signal. what modem do you have?

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zukdj
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Joined: Mar 03, 2005
Posts: 31

PostPosted: Tue Mar 08, 2005 8:43 am    Post subject: Reply with quote Back to top

I had a Toshiba PCX1000 and then they changed it out for a RCA modem
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