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zukdj
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PostPosted: Sun Mar 06, 2005 3:45 pm    Post subject: Dialling 866 numbers is a problem Reply with quote Back to top

I recently tried to dial my ISP (Road Runner) and couldn't with my Vonage connection, any idea why this won't work?
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reebok
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PostPosted: Sun Mar 06, 2005 3:51 pm    Post subject: Reply with quote Back to top

do other numbers work? what # was it? (800, local, etc) I've called roadrunner before, but of course they have many numbers.

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zukdj
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PostPosted: Sun Mar 06, 2005 3:56 pm    Post subject: Reply with quote Back to top

Road Runner technical support at 1-866-321-2225 (Voice).
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reebok
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PostPosted: Sun Mar 06, 2005 3:58 pm    Post subject: Reply with quote Back to top

sorry, the subject was enough but I didn't notice it. chances are it's a regional 800# that can't be dialed from Vonage. you should find your local tech support number or use their live chat or email support at www.rr.com
they can also give you your local helpdesk number if you can't find it.

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PostPosted: Sun Mar 06, 2005 4:40 pm    Post subject: Reply with quote Back to top

I just dialed that number for the heck of it, and fr a split second i thought I was going to get a reorder signal, but then it actually said "the number you have dialed is not avail. from your calling area" when I call my cable company it goes through, when I call my cell phone provider I get a reorder signal.. this is something I really wish they would set up better.
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PostPosted: Sun Mar 06, 2005 4:49 pm    Post subject: Reply with quote Back to top

Yeah, and your not in my area so whats up with that?
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Randalllind
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PostPosted: Sun Mar 06, 2005 5:20 pm    Post subject: Reply with quote Back to top

reebok wrote:
sorry, the subject was enough but I didn't notice it. chances are it's a regional 800# that can't be dialed from Vonage. you should find your local tech support number or use their live chat or email support at www.rr.com
they can also give you your local helpdesk number if you can't find it.


Why does it matter where the 866 # is? You are telling me Vonage doesn't do local 866 #'s? Why not?

Vonage better fix this soon or I will leave. I call food stamps which is 866 I also need to call Social Secuity at times 800 # and my bank. I already had trouble calling food stamps if this keeps up I will have to switch to a Voip that allows every # in US to be called.
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PostPosted: Sun Mar 06, 2005 6:18 pm    Post subject: Reply with quote Back to top

http://www.vonage.com/help_knowledgeBase_article.php?article=153

the number routes through Vonage in NJ so the ANI is actually an NJ area code. so regional 800 #'s that are based on ANI won't take your call (unless you live around the NJ region)

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Randalllind
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PostPosted: Mon Mar 07, 2005 4:02 am    Post subject: Reply with quote Back to top

Vonage is crappy I highly doubt I will be here in 3 months. Blocking 800 # should be againt the law. FCC should sue Vonage over this.
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VitaminM
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PostPosted: Mon Mar 07, 2005 4:29 am    Post subject: Reply with quote Back to top

www.vonage.com wrote:
The toll free number that you are trying to dial may be a regional toll free number and not a national number. Companies who are using regional toll free numbers are paying the toll charges for this call. Since calls are routed via the Internet with the Vonage service the number that you are dialing from may be recognized as a long distance number and the call may not be completed.


This may or may not be able to change in the future, but as far as I can tell it is a Voip problem, not a Vonage problem. Most companies that have a regional toll-free number also have a local number that could be used as well. You may want to see if one is available.
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