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You can recollect
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The devices are
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Hi these are most
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Has anyone setup a
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KellyM
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PostPosted: Sun Mar 06, 2005 10:14 am    Post subject: No Dial Tone after Disconnecting Wires Reply with quote Back to top

Our caller id was not working (number wasn't displaying on the phone), so I disconnected the phone wires as suggested by Vonage support.

Now when I call my number, I am able to see the number appear on the screen but I get no dial tone! My phone says "No line". I'm also not able to place any outgoing phones.

I have tried unplugging the power from my phone adaptor and plugging it back in after 2 minutes. That didn't work. What else should I try?
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reebok
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PostPosted: Sun Mar 06, 2005 10:39 am    Post subject: Reply with quote Back to top

you should try explaining your problem better and telling us your network setup, including what Vonage device you have.
this is what I gather from what you posted. when someone calls you, their number and/or name was not being displayed. was this everyone? what was displayed? error? unavailable? so you disconnected the phone wires from the Vonage box? what was that supposed to do? are you sure you didn't do that in conjunction with something else? so then it looks like you plugged the phone back in. and now when you call yourself (what do you call yourself from? cell phone? pots line?) it will ring and the number of the caller id will display. what happens when you pick up the phone? can you talk to the caller? if your phone says no line it sounds like it's not even plugged in.
so basically, a more detailed explanation is needed.

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KellyM
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PostPosted: Sun Mar 06, 2005 12:13 pm    Post subject: Reply with quote Back to top

I have the Linksys model number RT31P2.

Previously, when someone tried to call me, their phone number would not appear on the LCD display on my phone. The message just said "Incoming call", but no number would display.

I disconnected the wires from the Network Interface Unit outside my house. I followed these instructions from the Vonage website. Note...my NIU is different from how the instructions made it sound. Nothing was plugged into the phone jack...only wires around the two screws. I removed the wires from the screws. Copper extended from the "plastic" part of the wires...some of those copper parts were intertwined with each other.

Quote:
* Once you've opened your side of the NIU, you'll see one or more
sets
of screw terminals inside. Each will have a short piece of telephone
wire
coming out of it with a phone connector on the end plugged into a
corresponding jack. If there's only one line coming into your house,
you'll
most likely have only one set of screw terminals. To disconnect from
the
phone company, simply unplug each of the short telephone wires from its
corresponding jack.


After I disconnected the wires, I called my line from my cell phone to see what would happen. I saw my cell phone number appear on my phone in the LCD display, but that phone would not ring.

I then picked up the phone. It was dead. I tried to place an outgoing call on that phone - no dial tone, nothing. It was dead.

By this time, I reached a Vonage Tech Support person.

We plugged the phone directly into the Linksys adaptor. It worked fine. I tried plugging the phone into another phone jack, it worked fine. I tried yet another jack...no dial tone. Same with 2 other phone jacks.

It seems my phone is only getting a dial tone when plugged into the Linksys adaptor or 1 of the 5 phone jacks in my house. All the other phone jacks don't work.

Disconnecting the wires from the NIU seemed to cause the problem. There is something with the copper parts of the wire that isn't causing some of my phone jacks to work...but I don't know what that is.
[/quote]
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reebok
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PostPosted: Sun Mar 06, 2005 1:16 pm    Post subject: Reply with quote Back to top

heh, ok, that makes a world of difference.
you probably just dc'd ones that shouldn't have been. I'm not familiar with this topic, but many here are. in the meantime, here is another instruction set to browse through.
http://michigantelephone.mi.org/distribute.html

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rridley
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PostPosted: Sun Mar 06, 2005 2:40 pm    Post subject: Reply with quote Back to top

Do you know what color the wires were in the network interface box? You also mentioned that some were tied together in the box. Were these wires coming from the same cable? what color were they?

Most network interface boxes have three or four sets of screw posts in them. these are for three or four separate lines. All should have a green color tab on one post and a red color tab on the matching post (tip and ring).

The wires coming in from your house are probably from a cable that has red/green/yellow/black wires. You may have several cables coming in with the same colors. If your only dealing with one phone line, make sure that none of the green wires are connected to the red wires and that none of the yellow wires are connected to the black wires. red to red is ok and green to green is ok. black to black is ok, yellow to yellow is ok. Depending on your house wiring, yellow and red may be connected together and green and black may be connected together.

There should be no bare copper exposed on the wires. Either it needs to be connected to a screw post, trimmed off or covered in electricians tape or some other inslulator.

If the wires are different colors than those, let us know.

Randy
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osyrus
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PostPosted: Thu Sep 29, 2005 3:33 pm    Post subject: Reply with quote Back to top

I havent touched anything with my internet connection or the router Vonage sent me. As of yesterday Im also getting this same "no line" message on my phone, cant call out, no dial tone, and no caller id for incoming calls. Ive got the linksys RTP300 and as you can tell my interent connection works fine as I write this post.
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Lois
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PostPosted: Thu Oct 27, 2005 3:40 pm    Post subject: Phone jacks not working Reply with quote Back to top

rridley wrote:
Do you know what color the wires were in the network interface box? You also mentioned that some were tied together in the box. Were these wires coming from the same cable? what color were they?

Most network interface boxes have three or four sets of screw posts in them. these are for three or four separate lines. All should have a green color tab on one post and a red color tab on the matching post (tip and ring).

The wires coming in from your house are probably from a cable that has red/green/yellow/black wires. You may have several cables coming in with the same colors. If your only dealing with one phone line, make sure that none of the green wires are connected to the red wires and that none of the yellow wires are connected to the black wires. red to red is ok and green to green is ok. black to black is ok, yellow to yellow is ok. Depending on your house wiring, yellow and red may be connected together and green and black may be connected together.

There should be no bare copper exposed on the wires. Either it needs to be connected to a screw post, trimmed off or covered in electricians tape or some other inslulator.

If the wires are different colors than those, let us know.

Randy


Maybe you can help me Randy. Like Kelly, I disconnected the wires in the interface box. Mine were just like the jack clips on a phone, so I disconnected them all, including the one on the left that said use for testing phones. Before we got Vonage up a running, we had a technician come and supposedly wire the house so the jacks could be used, but there wasn't much he could do since the computer wasn' t working correctly at the time. He mentioned there was more than one line in the house. Now, our Vonage is up, but the only phone that works is the phone that is connected to the router. Like I said, all the wires from the phone company are disconnected, the other phone(s) plugged into jacks are silent, no dial tones, nothing. I have several jacks in the house, I've tried most of them and none of them work. Do you have any suggestions (for a non-techie person)?
Thanks!!
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rridley
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PostPosted: Thu Oct 27, 2005 7:45 pm    Post subject: Reply with quote Back to top

Well, I hope I can help, but it doesn't sound good.

The wire color code is standardized, but the installers are not. (especially if repair work, unauthorized, or "lazy" work has been performed on the house)

In my case, the house was built in the mid eighties and every jack was wired in parallel throughout the house. (which basically means that the same phone line was available in every jack in the house) The original builder followed the color code well. But at some point, somebody added an alarm system and the alarm tech freely wired according to their own code (which may not have been a code at all) and somebody else butchered the wiring job when they remodeled the kitchen. In the end, I had to climb up in the attic and trace down where every wire was going and I got so frustrated that I cut the original phone wire out and ran new line. I was fortunate that the original builder did not staple the wire to the studs inside the wall and was able to use the old wire to pull the new wire through the wall. This wasn't such a bad job since I use a Uniden 8886 5.8 GHz wireless phone with three extensions and I only had to rewire the master phone jack and the alarm jack.

If you want to keep a phone jack in every room, you'll have to trace down the wiring (hopefully in the attic) and try to figure out what the installers and repairmen were thinking when they did the work (which sometimes means realizing that their only thought was to get the immediate job done as quick as possible and with no thought to future repair or expansion) If the work was performed in accordance with standard wiring color codes, this should be easy to figure out, but if someone deviated anywhere in the system, you can expect problems.

Another color code I've seen in common use is the cat-5 or cat-3 (four twisted pair) In this code, you will have matching, but opposite colors twisted together. (blue or blue with a white stripe twisted together with a white or white with a blue stripe) Line one should be the blue set, line two should be the orange and you have green and brown as backups (or line 3 and 4). There are other codes that exist as well, though not as common and occasionally, you have a builder or repairman that used non-standard wire. good luck on this one.

You can pick up a"toner" at Home Depot or other builder supply places for around $30 and this can help you trace the line out. You use the phone jack or alligator clips to attach the tone generator part at the jack and use the inductive receiver to trace and find the other end. It's simple to use and well worth the money if you do much wiring. The receiver is like a little wand that you bring close to the wire. If the tone is on the wire, you'll hear it.

Ok, now that I've made you feel hopeless, here's one more thing you can try...

You didn't say how many wires were going into the phone companies terminal box. It is not uncommon to make several runs of wire for different rooms and tie them together in the terminal box. If you tie green to green, red to red, etc.. (and possibly tie yellow to red and black to green) but leave them disconnected from the screw posts (don't forget to wrap them in electricians tape or other insulation to keep shorts from happening) you may restore your jacks. Let me know if that works or not.
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Lois
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PostPosted: Thu Oct 27, 2005 10:25 pm    Post subject: Reply with quote Back to top

Rolling Eyes Holy sh, woops, I mean crow! This is all totally out of my (and my dear husband, a great attorney, but not exactly handy around the house). Time to call a technician I think Eek

Thanks for all that advice. I certainly can see how that would have happened. This house has (not enabled) a security system, the woman who owned the house before us had a home business, she only owned it a year, so who knows what went on before.

When I disconnected the "wires" from the phone company, they were not like anyone has described, they were like phone jacks (little clips). I think I disconnected 4 little clips (which each held 4 est. wires) on the right side of the box and one clip on the left.

I don't even know what kind of technician to look for. I bought this great phone from Pottery Barn. It looks old, but instead of a dial has push buttons. But it actually rings. Just to use that phone, I can't give up on my hopes of using the jacks.

Whoever thought it would be this hard.

Thanks again!!
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