I have two lines on my Vonage account. If I cancel *one* of the lines, and leave the other (not cancelling service totally) will Vonage charge a termination fee?
I would call and ask, but I don't have the time to wait on hold.
The whole deal is they want the adapter back. If you got a 2nd adapter, they will charge you a cancellation fee... When you returnt the device, they will credit you.
don't bet the rent on this, but i'm pretty sure as long as you still have one line going, and are keeping the adapter you won't pay the termination fee. that fee is just to make sure they get their adapter back if/once you've cancelled your last line.
CCRep Vonage Forum Associate
Joined: Feb 17, 2005 Posts: 12
Location: New Jersey
The way I understand it is if you have a fax and a voice line you would not be charged for cancelling the fax line. If you have 2 voice lines you would be charged the cancellation fee for cancelling ONE of the voice lines.
_________________ Disclaimer: Anything I post here is PURELY MY OWN OPINION and is neither supported or authorized by Vonage.
I'm not a Vonage customer, but I have been thinking about it. I called them today to ask about the termination fee. They said they refund the fee if you return the device. I asked if that was in the Terms of Service agreement and they said it was.
I can't find it.
I would need to see the agreement in writing before I sign up. I don't like companies that say one thing but print another!
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