I'm not a Vonage customer, but I have been thinking about it. I called them today to ask about the termination fee. They said they refund the fee if you return the device. I asked if that was in the Terms of Service agreement and they said it was.
I can't find it.
I would need to see the agreement in writing before I sign up. I don't like companies that say one thing but print another!
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CCRep Vonage Forum Associate
Joined: Feb 17, 2005 Posts: 12
Location: New Jersey
4.6 Disconnect Fee Customer will be charged a disconnect fee of $39.99 ($49.99 CAD) per voice line upon termination of Service for any reason or for convenience by Customer. The disconnect fee becomes due and payable immediately upon termination and will billed directly to Customer's credit card. If Customer has multiple lines, Customer will be charged a disconnect fee of $39.99 ($49.99 CAD) per line for each line disconnected. To receive a credit for the disconnect fee, Customer must return the Device(s) undamaged and in original condition within fourteen (14) days of termination as set forth in Section 1.8. Vonage will not credit Customer if the Device(s) is damaged or not in its original condition as received by the Customer or if Customer has otherwise failed to comply fully with the requirements of Section 1.8. In the event Customer disconnects multiple lines, Vonage will issue Customer a credit for all disconnect fees upon receipt of all Devices (including without limitation Multimedia Terminal Adapters) in accordance with this Section and Section 1.8. Disconnect Fee does not apply to Business Plus Customers. 4.7 Money Back Guarantee; Limitations and Conditions
scannerdee wrote:
I'm not a Vonage customer, but I have been thinking about it. I called them today to ask about the termination fee. They said they refund the fee if you return the device. I asked if that was in the Terms of Service agreement and they said it was.
I can't find it.
I would need to see the agreement in writing before I sign up. I don't like companies that say one thing but print another!
_________________ Disclaimer: Anything I post here is PURELY MY OWN OPINION and is neither supported or authorized by Vonage.
Since the devices are useless to anyone but the original purchaser, when they cancel they are nothing but paperweights. (Vonage won't "recycle" these devices. Ones purchased off eBay "used" won't be useable on someone elses account). So if you return your retail purchased device when you cancel they will refund your cancellation fees. Make sure you get an RMA first.
EnJaNir wrote:
What about those with retail purchased devices then?
_________________ Disclaimer: Anything I post here is PURELY MY OWN OPINION and is neither supported or authorized by Vonage.
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