uploaded voice is horrible

Posts: 2 · Posted: Sun Mar 23, 2003 6:01 pm Post subject: uploaded voice is horrible

I am having a problem with people not hearing me on their end. They say they hear every other word (like a cell phone). Emails to Vonage take days to be answered and I have yet to get anyone live (always and answering machine) on the phone.. (still waiting for a return email after 3 days)

My current setup is:
1. a Cable modem Motorola 4200 (Comcast/NJ)
2. Netgear Router
3. Cisco ATA unit plugged into the router.

Anyone having this trouble? I also adjusted the bitrate via the website but the problem is still there. I rebooted everything, rechecked the upload and download speed and it falls within Vonage acceptable range. I wish they had live tech support to help me. Its a shame that when you really need their service and suport they are not there to help you.. Tnx Richy

Posts: 3 · Posted: Sun Mar 23, 2003 7:55 pm Post subject:

Is there anyway you can temporarly connect the ATA to right to the cable modem (bypass the Router) and see if call quality improves? I still have choppyness once in a while, but upgrading my router to a different model made a huge difference. Also, I noticed a huge difference when connected dirrectly to the internet without a router in-between.

Posts: 6 · Posted: Wed Mar 26, 2003 11:16 pm Post subject:

Are you using a lot of bandwidth for other process? Like kaza or anything like that
As suggested in this topic have you checked your latency? http://www.vonage-forum.com/ftopic19.html