OK, I'll bite. What does a firmware upgrade on a Sipura ATA have to do with a Linksys PAP2? Are you saying that Cisco brands the Sipura ATA as their own? I know that Cisco is in the process of acquiring Sipura but that deal hasn't closed yet.
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
yeah, it's been documented on here several times that you either return it or are charged the fee, retail or not. so either the policy changed or this is simply another example of misinformation.
I just recieved this from Vonage Tech support on calrification of TOS 1.8:
Dear Customer,
Thank you for contacting customer care.
There is no termination fee if you bought the device retail.
Thank you for contacting customer care.
Sincerely,
Kathlyn P. Customer Care Associate
holocron Full Forum Member
Joined: May 05, 2005 Posts: 73
Location: MInneapolis, MN
I just recieved this from Vonage Tech support on calrification of TOS 1.8: Dear Customer, Thank you for contacting customer care. There is no termination fee if you bought the device retail. Thank you for contacting customer care. Sincerely, Kathlyn P. Customer Care Associate
Also:
Dear Customer
In the terms of service in the very first opening paragraph you it states that if you bought your device from a retail store you are governed by the terms and conditions of that said retail store. Thank you.
yeah, it's been documented on here several times that you either return it or are charged the fee, retail or not. so either the policy changed or this is simply another example of misinformation.
I just recieved this from Vonage Tech support on calrification of TOS 1.8:
Dear Customer,
Thank you for contacting customer care.
There is no termination fee if you bought the device retail.
Thank you for contacting customer care.
Sincerely,
Kathlyn P. Customer Care Associate
That's what I was also told, but over the phone.
_________________ Vonage User Since: December 13, 2004 ISP: Susquehanna Communications (SusCom) Vonage Hardware: Linksys PAP2
holocron Full Forum Member
Joined: May 05, 2005 Posts: 73
Location: MInneapolis, MN
I looked further into the TOS an, indeed, it does stipulate that the TOS is differnt for Retail customers. I haven't yet looked into the difference...etiher by contacting CompUSA (where I purchased my device) or looking in the box.
Well, at least I have it in writing from Vonage...
I looked further into the TOS an, indeed, it does stipulate that the TOS is differnt for Retail customers. I haven't yet looked into the difference...etiher by contacting CompUSA (where I purchased my device) or looking in the box.
Well, at least I have it in writing from Vonage...
If you find the difference, please pass the information along.
_________________ Vonage User Since: December 13, 2004 ISP: Susquehanna Communications (SusCom) Vonage Hardware: Linksys PAP2
Including retail subscribers who own their own equipment? That seems a bit heavy-handed, especially since most Linksys devices have a hard reset switch.
Not trying to be difficult here, but as a LAN administrator, I like to keep some measure of control over things physically attatched to my network, especially if they want ports forwarded from the evil internet
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