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jdr30
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Mar 04, 2005 2:48 pm    Post subject: Vonage Network issues Reply with quote Back to top

Right now just to let you know, the entier network is down:

-All inbound/outbound calls intermittent
- Changes to devices intermittent
- Access to website intermittent
- Order Processing is intermittent

So if you are not getting dial tone or having one of these problems dont call!! Servcie queeu is about 100+ calls !!
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astrokerf
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PostPosted: Fri Mar 04, 2005 3:04 pm    Post subject: Reply with quote Back to top

yeah. it won't be tech support I'll be calling. What's the cancellation number?
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nickcat
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PostPosted: Fri Mar 04, 2005 3:05 pm    Post subject: Reply with quote Back to top

Can you possibly elaborate on the problem? Or try to give us an idea when we might expect service to come back up?

-Nick
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vonmagick
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Joined: Mar 03, 2005
Posts: 29

PostPosted: Fri Mar 04, 2005 3:08 pm    Post subject: Reply with quote Back to top

Ok, so instead of telling us something we already know, how about:

Why is the entire network down?
What is being done to get the network back online?
When can we expect service back?

Thanks
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DentalRep
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Joined: Feb 15, 2005
Posts: 85

PostPosted: Fri Mar 04, 2005 3:43 pm    Post subject: Reply with quote Back to top

astrokerf wrote:
yeah. it won't be tech support I'll be calling. What's the cancellation number?



See you later! Half the people in here must be ADHD due to lack of patience and attention span. There are going to be periodic outages no matter what service you use. This is a NEW technology that is going to have its share of growing pains. If you didn't expect this, then you didn't plan ahead. This is not a replacement for POTS for someone that has no cell phone and has power outages all the time. Not saying that you do, but really think about this service and realize that it is in its infancy. It is only going to get better and more reliable.

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jdr30
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Mar 04, 2005 3:43 pm    Post subject: Reply with quote Back to top

Cancellations: (800) 860 - 5491

Dont know the exact reason for the crash, network seems to be recovering, should be ok within 30 mins - 1 hour
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vonmagick
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Posts: 29

PostPosted: Fri Mar 04, 2005 3:44 pm    Post subject: Reply with quote Back to top

hope so, thanks for the update!
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Mar 04, 2005 3:53 pm    Post subject: Reply with quote Back to top

jdr30 wrote:
Cancellations: (800) 860 - 5491

Dont know the exact reason for the crash, network seems to be recovering, should be ok within 30 mins - 1 hour

Do you know if the outage was inside Vonage's network, an issue with a 3rd party who routes calls, or an issue with your transit circuits?

 
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jdr30
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Posts: 215

PostPosted: Fri Mar 04, 2005 3:55 pm    Post subject: Reply with quote Back to top

Its really bad right now, posting from my desk.

I cant even log into accounts to see the status because our admin application is down. Emails going around the building state that pretty much everything is down ...

no updates as of yet
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jdr30
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Mar 04, 2005 4:01 pm    Post subject: Reply with quote Back to top

Updated on Mar 4th 3:55 pm:
Status: Monitoring

Bandwidth has stabalized now.

- Calls are completing properly
- All websites should be accessable
- Billing is behind but should catch up

NOC monitoring.
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