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robertcopple
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Joined: Mar 03, 2005
Posts: 3
Location: Hyderabad India

PostPosted: Fri Mar 04, 2005 2:42 pm    Post subject: Need Troubleshooting Assistance. Reply with quote Back to top

I have been reviewing all of the posts for about 2 days to try and figure out why I can't Vonage to work properly. I will give you the background information and then move into the problems that I am having and the troubleshooting that I have done personally.

1. I am on temporary assignment in Hyderabad India. Will be here for quite a while. The reason I took Vonage was to stay connected to friends, family and business associates.
2. Signed up at the end of January. After some shipping and customs delays I got the RT31P2 Adapter.
3. I use a local ISP line that gives me a guaranteed 128 Kbps line. What this company did was ran Cat-5 cabling from a box in my neighborhood directly into my house. It plugs directly into my LAN port. I do not have any kind of broadband or DSL router. The tech support guy set up a static IP line on the router. I can surf the net fine through the router.
I have hooked the ISP's line directly into the router and then connected the ethernet cables from the router to the computer, and plugged the phone into Phone Port 1.

Problems

1. Most of the time I get this loud white noise/digital static/Wirr, Wirr, Wirr Sound. Sometimes you can faintly hear the dial tone in the background sometimes you cannot. I have tried plugging a second phone into the 2nd phone port and taking it off the hook. Does not help. Still get the noise on line 1, and also can hear the same noise on line 2. I have tried grounding out a RJ11 plug. Again no help, still the same noise on Line 1 and Line 2.

2. A few times I have actually got a full dial tone to come through without the white noise/digital static/Wirr, Wirr, Wirr sound. I am able to dial through and on my account with Vonage it shows the calls went through. In addition I can hear people on the other end of the line very clearly, however they cannot hear anything I say.

3. By the way, the best luck I have had with getting the phone to work is to unplug the ethernet cable from the router. Although it was working with the ethernet cable in the router earlier, but then the white noise/digital static etc. came so heavily I list the dial tone.

So my questions are:

1. How do I get rid of this white noise? I have also moved all my cables away from each other and kept them about 3 feet (all the ethernet cable will allow from the computer and all electrical outlets.

2. How can I get the phone so that people on the other end of the line can hear me?

3. If based on this forum, this router is no good, what would be a recommened router I could purchase. Linksys does have distributors in India, and if there is something better then Linksys then I will look into buying it as well. Motorola, ATA, etc. We run Voip at work, so I can check with our vendors to find most products (altough they are about double the price.)

4. If I do buy a different router in India will I have to send it to Vonage for any kind of configuration, or can that be done remotely.

Well let me know what you think. If you have any other additional questions I will try to answer them, but it is night time here, and I am going out of town tommorrow, so it might take me a day to get back to you.

Confused Vonage User
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robertcopple
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Joined: Mar 03, 2005
Posts: 3
Location: Hyderabad India

PostPosted: Fri Mar 04, 2005 3:15 pm    Post subject: Reply with quote Back to top

Well looks like I posted my inquiry at the wrong time. Just being on this forum has made me want to rethink my Voip solution. I can get Voip here for about 5 cents a minute to the US.
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acosgrove
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Joined: Mar 01, 2005
Posts: 6

PostPosted: Fri Mar 04, 2005 6:37 pm    Post subject: Re: Need Troubleshooting Assistance. Reply with quote Back to top

robertcopple wrote:
I have been reviewing all of the posts for about 2 days to try and figure out why I can't Vonage to work properly. I will give you the background information and then move into the problems that I am having and the troubleshooting that I have done personally.

..snip..

3. I use a local ISP line that gives me a guaranteed 128 Kbps line. What this company did was ran Cat-5 cabling from a box in my neighborhood directly into my house. It plugs directly into my LAN port. I do not have any kind of broadband or DSL router. The tech support guy set up a static IP line on the router. I can surf the net fine through the router.
I have hooked the ISP's line directly into the router and then connected the ethernet cables from the router to the computer, and plugged the phone into Phone Port 1.

..snip..

1. How do I get rid of this white noise? I have also moved all my cables away from each other and kept them about 3 feet (all the ethernet cable will allow from the computer and all electrical outlets.

2. How can I get the phone so that people on the other end of the line can hear me?



I would check that router... it sounds like those goofballs at customs may have damaged it unpacking and repacking (I work for a company that has a satellite office in Hyderabad and we went through the same customs ritual)

Quote:

3. If based on this forum, this router is no good, what would be a recommened router I could purchase. Linksys does have distributors in India, and if there is something better then Linksys then I will look into buying it as well. Motorola, ATA, etc. We run Voip at work, so I can check with our vendors to find most products (altough they are about double the price.)

4. If I do buy a different router in India will I have to send it to Vonage for any kind of configuration, or can that be done remotely.



You may want to stick with the linksys - just get it from a distributor there. Another thing, you say this ISP ran CAT5 right to your house? I'd look at that too... how long is this run? If it's over 100m then you could be degrading your signal to the ISP (you say you are fine with regular surfing). I would try some ping/traceroute tests as well as speed tests to verify your connection to the ISP is fine, you might be in need of a ethernet repeater.

Lastly on your comments about other providers... sure you could go that route. I have service with Nufone as well where I get an 800 DID with calls at US$.02/min

..or..

Idea since you run Voip at work, see if you can convince your admin to allow you to tunnel into the corp network, buy yourself a sipura or some other ATA and configure it to log into your SIP server on the corp net. The admin can set it so both your normal desk phone and the ATA would use the same DID.
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robertcopple
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Joined: Mar 03, 2005
Posts: 3
Location: Hyderabad India

PostPosted: Sat Mar 05, 2005 3:04 pm    Post subject: Reply with quote Back to top

Thanks for the input. My cable does run probably right around 100m to my home, but I did a ping test to the ISP and everything seems fine. What I did notice is that when I ran Broadband DSL reports it stated that I only had 73 download speed and 31 upload. And this after I upgraded my package to ensure I have a committed 128 Kbps line. I have
really had one heck of a time with these Indian ISP companies. Supposedly 73 Kbps is broadband over here. In addition what they do over here is put a cap on the amount of data you can download in a month. Generally they start at 500 MB and go up and everytime the prices doubles. My package is currently 1GB. When you exceed that they charge you. And I am assuming that they falsify the data, so that you always exceed the limit. Just an observation based on the way Indian companies work. I am assuming that most users would not track how much data they have downloaded. To get a leased line of 512 Kbps from one of the larger companies would cost me about $1000 a month, and 1Mbps would be about $2000.

Enough on my rant about India. I wanted to post the results from the check I ran on testyourvoip.com, and I was hoping that some of the experts could help me to troubleshoot my problem.

1. MOS Analysis from You TO San Jose

Media Quality MOS 1.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 14.4%
Latency 0.67 16.8%
Packet Discards 1.56 39.0%
Packet Loss 1.19 29.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1284 ms
Packet Discards 52.3%
Packet Loss 39.9%
Loss Periods Min: 40 ms
Avg: 2940 ms
Max: 8720 ms
Burst Loss

Jitter Min: 3 ms
Avg: 309 ms
Max: 6040 ms

Signaling Quality Post-Dial Delay 282 ms
Call Setup Time 375 ms
Media Delay 672 ms


2. MOS Analysis FROM San Jose To You

Media Quality MOS 2.6 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 23.9%
Latency 1.70 70.7%
Packet Discards 0.13 5.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1284 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 368 ms
Call Setup Time 377 ms
Media Delay 401 ms


From San Diego TO here seems fine. Which matches when I call I can hear the person very clearly. But from here TO San Diego, it looks as though I am losing half the data. Which I am assuming is why no one can hear me. (BTW called my mom tonight and she could hear me, but not very well. And not all time. In addition she said it sounded like I was in a tunnel.)

Few Questions:

1. I read that the data loss could be from firewalls being enabled on the PC or by the ISP. Is this correct, and is this why I am losing so much data? I disabled my firewall and I had similar results to the above.

2. Could the low bandwidth be the cause of my experiencing the white noise. As stated earlier I have tried to troubleshot by plugging in a second line, and also I fixed up a crimped RJ11 phone plug. Neither worked and it made the white noise worse.

3. If all else fails and I do have to buy a new router in India will Vonage be able to assist me in programming it in India. I talked to a rep about this and he said this would not be possible, but based on this forum I am assuming that he did not know what he was talking about.

So there it is please help me out if you can find the time. I am still being patient with the service, because I bought into Vonage as a company. Although I would really just like to take a baseball bat to RT31P2 router, and if I have to buy a new router I will. HaHa.

Robert
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acosgrove
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Joined: Mar 01, 2005
Posts: 6

PostPosted: Mon Mar 07, 2005 6:47 pm    Post subject: Reply with quote Back to top

Quote:
Generally they start at 500 MB and go up and everytime the prices doubles. My package is currently 1GB. When you exceed that they charge you. And I am assuming that they falsify the data, so that you always exceed the limit. Just an observation based on the way Indian companies work. I am assuming that most users would not track how much data they have downloaded.


Not sure about falsifying but they are probably metering EVERY bit that goes through your interface... right down to ARP requests from THEIR router. All that will build up... anyway...

Quote:
1. I read that the data loss could be from firewalls being enabled on the PC or by the ISP. Is this correct, and is this why I am losing so much data? I disabled my firewall and I had similar results to the above.


Here the packets are either going to get through or they are not... don't think this is your problem.

Quote:
2. Could the low bandwidth be the cause of my experiencing the white noise. As stated earlier I have tried to troubleshot by plugging in a second line, and also I fixed up a crimped RJ11 phone plug. Neither worked and it made the white noise worse.


India doesn't have the best infrastrucure, lots of latency in my experience. My Hyderabad users are lucky they can even function terminal serving into a machine at the office. I think your router is messed up internally. You should be able to buy an unlocked RT31P2 or PAP2 from a local source. Then have Vonage program it... not sure how much this will cost you. If you get a rep that gives you a hard time then ask to be escalated to a supe.

Did you ask your admin at work about piggybacking on the corp vlan?

Anthony
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anu73
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Joined: Apr 08, 2005
Posts: 52

PostPosted: Fri Apr 08, 2005 5:36 pm    Post subject: Anybody sucessful in using vonage in India Reply with quote Back to top

Hi All,

I am planning to use Vonage in India anybody had a success. Also is it illegal to use it in India?

Thanks
Anu
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