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otaku
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Posts: 318
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PostPosted: Fri Mar 04, 2005 9:38 pm    Post subject: Reply with quote Back to top

Uhmmmm, I haven't had any problems whatsoever today.

No outages at all.

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techshooter
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PostPosted: Fri Mar 04, 2005 9:44 pm    Post subject: Reply with quote Back to top

Well, I'm a newbie, and I am VERY VERY satisfied with Vonage.

When I experienced outgoing call problem (long distance only) my computer was having trouble accessing secure sites on the internet, so with me, I considered it a non-issue.

I tried Voip years ago, and I cannot believe how much this has improved over the years. Signal and voice is clear and crisp, and there does not seem to be any delay anymore.

In any case, I am a satisfied newbie - and I found this forum as a result of my very short term difficulty with Vonage (first time in about 6 weeks) in getting long distance and in getting to the website.

The fact Vonage is willing to host a forum and leave themselves at the mercy of complainers is quite a testimate to their "high road" approach.

So let the seasoned vets note that not all newbies are complainers. Lol

But that is my opinion.
-- Jonathan.
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rebus
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Joined: Dec 04, 2004
Posts: 448
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PostPosted: Fri Mar 04, 2005 9:53 pm    Post subject: Reply with quote Back to top

techshooter wrote:
The fact Vonage is willing to host a forum and leave themselves at the mercy of complainers is quite a testimate to their "high road" approach.

Just a heads-up, this is not an official Vonage forum. It's an independent site run by long-time Vonage customer, Dan Connor. Unless there is a subsidy we don't know about, Dan funds this out of his own pocket, and we are grateful for his efforts.

 
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Martlet
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PostPosted: Fri Mar 04, 2005 10:00 pm    Post subject: Reply with quote Back to top

rebus wrote:
techshooter wrote:
The fact Vonage is willing to host a forum and leave themselves at the mercy of complainers is quite a testimate to their "high road" approach.

Just a heads-up, this is not an official Vonage forum. It's an independent site run by long-time Vonage customer, Dan Connor. Unless there is a subsidy we don't know about, Dan funds this out of his own pocket, and we are grateful for his efforts.



He should be. Think of all the headache this forum saves Vonage and all the revenue it keeps for them.
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dconnor
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PostPosted: Fri Mar 04, 2005 10:11 pm    Post subject: Reply with quote Back to top

Martlet wrote:
rebus wrote:
techshooter wrote:
The fact Vonage is willing to host a forum and leave themselves at the mercy of complainers is quite a testimate to their "high road" approach.

Just a heads-up, this is not an official Vonage forum. It's an independent site run by long-time Vonage customer, Dan Connor. Unless there is a subsidy we don't know about, Dan funds this out of his own pocket, and we are grateful for his efforts.



He should be. Think of all the headache this forum saves Vonage and all the revenue it keeps for them.


Thanks guys.

Here is the "official" statement:
http://www.vonage-forum.com/site-info.html

Smile

LOL, "Connor" was just flagged as a misspelling by the SpellCheck. I think I need to fix that.

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houuser
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Joined: Sep 04, 2003
Posts: 435
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PostPosted: Fri Mar 04, 2005 10:25 pm    Post subject: Reply with quote Back to top

Located this in one of the news services:


Vonage Internet Service Has Outage


Vonage, the leading Internet-based telephone service, suffered an outage on Friday which left about half of its 500,000 subscribers without phone service for about 45 minutes.

The outage was caused by a glitch with a software upgrade on Thursday night, said Brooke Schulz, a spokeswoman for Vonage Holdings Corp.

The problem struck at about 2:45 p.m. Eastern Standard Time, and Vonage stabilized the network with a software patch by 3:30 p.m.

"This was the first issue we've ever had related to software," Schulz said, adding that changes have now been implemented to prevent another such disruption.

Vonage was the first company to successfully deploy phone service using the technology known as Voip, for voice over Internet protocol, on a wide scale. Only over the past year have the major phone and cable TV companies begun to deploy their own Voip telephone services.

The technology, which requires a high-speed Internet connection, breaks up a phone conversation into packets of data just like any other type of Internet traffic. The packets are scattered across the Internet and reassembled into sound on both ends of the call.

That mode of transmission offers multiple efficiencies compared with the equipment and capacity needed to connect a traditional phone call, so Voip service is generally much cheaper.

However, as evidenced by the Vonage outage, the technology hasn't fully matured to the point where it can provide the nearly 100 percent reliability of traditional phone lines.

Vonage said about 50 percent of all inbound and outbound traffic was affected by Friday's disruption.

Schulz declined to describe the nature of Thursday's software upgrade, saying that Vonage performs software upgrades as often as once a week without issue.
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mikedief
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PostPosted: Fri Mar 04, 2005 10:33 pm    Post subject: Reply with quote Back to top

i didn't know dan runs this himself on his own. Great job Dan! Rebus is right, who know the untold hours people (like me) have saved just by reading this!




by the way, except for lnp, my overall Vonage experience has been very positive. only wish i could have had a choice between PAP and P2


Smile
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bellyface
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Posts: 14
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PostPosted: Fri Mar 04, 2005 10:43 pm    Post subject: not really a newbie... Reply with quote Back to top

I don't think of myself as a newbie, maybe on the forum, but I've been with Vonage since dec. 2003. and have pitched them to everyone, I have 5 referrals under my belt, and thus far been a die hard Vonage advocate. I really like the idea of channeling everything through the broadband pipeline, since it's there.

But really, they should've said something ahead of time, forwarned. At least 911 works. Guess they have emergency channels in place.

I will always be on vonage's side, but not sure about my wife... she's hard to please. She's hard to make understand...
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framnyss
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PostPosted: Sat Mar 05, 2005 11:42 am    Post subject: generally happy as well Reply with quote Back to top

we feel the same way--we've been with Vonage for over a year now and have had a few problems here & there, but generally speaking we're happy with the service.

it's still fairly new technology, so of course there will be glitches--but no, i don't think it always excuses them. but the outage yesterday wasn't a big deal (for me at least), it was just a reminder that it's nice to also have the cell. but the cost savings and portability far outweigh the other options for me.

however, without these forums life would definitely be alot more diffucult. thanks Dan.
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houuser
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Posts: 435
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PostPosted: Sat Mar 05, 2005 11:49 am    Post subject: Reply with quote Back to top

I try to remember that technology has come a long way. With this progress there are "bumps" and mishaps.

I recall the story of Alexander Bell who was instrumental is creating the telephone. When he made his first call he received a busy signal.

Yes, its a joke, but with times like this, sometime humor makes it possible to understand.
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