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bbtrumpetguy
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Fri Mar 04, 2005 6:15 pm    Post subject: Reply with quote Back to top

Trek234 wrote:
So... what exactly *IS* the upgrade? It must be pretty extensive to take out the whole service...
ACR? Wink
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Obeg
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PostPosted: Fri Mar 04, 2005 6:19 pm    Post subject: Reply with quote Back to top

I have to say that my service has not been down all day. In fact - today is the first day no one has complained about me breaking up sometimes... so... without all you guys hosing up the Vonage servers it works great for me! Thanks Vonage - more Outages!!! LOL Wink

Sorry - but I thought that was kinda funny!
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neutral
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Joined: Feb 09, 2005
Posts: 39

PostPosted: Fri Mar 04, 2005 6:28 pm    Post subject: Re: Get Nextel or keep a land line Reply with quote Back to top

rakuhn wrote:


If you are a business please don't cry when Vonage goes down and you don't have any backup plan.


exactly Wink

"A business plan without a backup plan, is no plan at all."
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tysonfamnc
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Joined: Jan 28, 2005
Posts: 188
Location: Ft Bragg NC

PostPosted: Fri Mar 04, 2005 6:29 pm    Post subject: Re: unbelievable Reply with quote Back to top

Bill1243 wrote:
ANYONE who would do a software upgrade in the middle of the day should be hung from the highest tree. What are these people thinking of.

Vonage= Overpromise, under-deliver


Usually companies do their upgrades at night like RR was doing the other night when my net went down for like 15-20 mins.

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br86152
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Joined: Dec 01, 2004
Posts: 20
Location: Mount Wolf, PA

PostPosted: Fri Mar 04, 2005 6:43 pm    Post subject: my service is back up! Reply with quote Back to top

i've been at work all day and had 2 calls to my cell that were forwarded from my home line. not a big deal to me. long live Vonage!
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shack072
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Joined: Jan 18, 2005
Posts: 30

PostPosted: Fri Mar 04, 2005 7:01 pm    Post subject: Reply with quote Back to top

you were one of the lucky ones, Mine did not forward Sad it just kept on ringing and ringing.......

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noelty
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PostPosted: Fri Mar 04, 2005 7:07 pm    Post subject: Reply with quote Back to top

shack072 wrote:
you were one of the lucky ones, Mine did not forward Sad it just kept on ringing and ringing.......


Ditto.
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vonmagick
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PostPosted: Fri Mar 04, 2005 7:29 pm    Post subject: Reply with quote Back to top

seems to be back up now in NY state. got a few forwarded calls noted on my call log.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Mar 04, 2005 8:51 pm    Post subject: Re: to Rebus Reply with quote Back to top

bbtrumpetguy wrote:
It's the motive behind the comlaining that sometimes is suspect and is what rebus (IMHO) was referring. <Please forgive me if I'm putting words in your mouth rebus>

No sweat. What I meant was pretty much what you said-- that anytime a service problem occurs, we get a flood of newbies, they post a bunch of Vonage hate messages then poof, they're gone.

I don't like outages. My wife doesn't like outages. Nobody reading this forum likes outages, unless they're a competitor lurking to stir up trouble in the midst of discontent. But we regulars understand this is, comparatively speaking, a brand new technology and it is going go have its bumps, bruises, and stinky, wet, poopy diapers. The PSTN is over 100 years old, and when it came into existence, it was FAR from perfect-- downright horrible-- as were horseless carriages we now call automobiles, rocket ships, and even open heart surgery. Cars break down, rockets explode on the launch pad, and people die on the operating table.

So does that mean we shouldn't use new technology? Well for some who don't have the stomach (or the patience) to ride it out, the answer is yes. Leave it alone. Come back in a year or two when some of the kinks have been worked out.

The rest of us "regulars" enjoy being pioneers, and are willing to cut Vonage some slack-- although that doesn't mean we won't complain about non-responsive customer support. (We tend to be more forgiving of technical problems, and less forgiving of clueless support reps after waiting an hour on hold to speak with them.) Vonage is not perfect, and they are going to make mistakes, goofs, and occasionally, monumental screw-ups of gargantuan proportions. I know today's meltdown is not the last. And very soon, we'll probably all be right back here re-hashing the same discontent after another system-wide outage.

But I (and many here) are willing to look past that. I get a great sense of satisfaction every time I call my mother and sister 3 states away, and don't pay a cent in long distance. I love to beat the system and thumb my nose at The Establishment. It felt good to slam my wallet shut on Verizon's fingers. And I get a kick out of watching the expression on the faces of friends when I tell them our telephone uses the internet instead of a phone company. They don't have a clue how it works, but they think it's waaaay cool.

That's what I meant... and as a fellow regular around this forum, I know you understand.

 
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rebus
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Posts: 448
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PostPosted: Fri Mar 04, 2005 9:23 pm    Post subject: Re: unbelievable Reply with quote Back to top

Bill1243 wrote:
ANYONE who would do a software upgrade in the middle of the day should be hung from the highest tree. What are these people thinking of.

As a network engineer by profession, I would tend to agree for the most part. But, there are times when this is necessary, depending on the nature and magnitude of the upgrade.

Worst case scenario is to implement a system-wide upgrade at night and have it unexpectedly melt down. Now you have a long-term outage on your hands while your equipment vendor scrambles to locate/contact an off-duty senior engineer to arrive on-site and sort it all out. (Anyone who has tried to reach a senior engineer at 4:00 a.m. knows exactly what I'm talking about. "My pager/cellphone battery must have gone dead." Yeah, right.)

Back in March 2004, we made a major network transition at work, and did so during daylight hours, specifically because the best and brightest minds at our vendors were on duty then (we even had one of them on site with us) just in case something tragically went down in flames. As the senior engineer, I felt like the weight of the world was resting on my shoulders as I keyed in the first command. I took a deep breath, said "Here we go, folks, stay alert", and hit the <enter> key. Fortunately everything went smoothly and we were back online within 2 hours. (We notified all of our customers in advance of the pending upgrade, and to expect up to 4 hours downtime during the window of 9am-1pm.)

IMO, Vonage should have posted a system notice at least a day or two in advance, notifiying us of the impending software upgrade and advising us there could be downtime associated with it. I believe remaining silent was a big mistake, and a big disservice to customers.

 
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