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ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Fri Mar 04, 2005 5:35 pm    Post subject: Reply with quote Back to top

From lightreading.com:

"The timing couldn't have been worse, as Voip providers the world over are trying to convince consumers that the service they provide is as reliable as regular phone service."

Which is exactly the opposite of what the self-identified "regulars" here claim.

If Vonage really advertised that Voip is nowhere near as stable as POTS, they wouldn't have nearly as many customers.
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Bill1243
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Joined: Jan 02, 2005
Posts: 7

PostPosted: Fri Mar 04, 2005 5:39 pm    Post subject: Reply with quote Back to top

When it is all fixed they should send an email about the problem to all of their customers. But this company is clueless when it comes to customer service. A candidate for the Clark Howard no-service award !!
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bbtrumpetguy
Vonage Forum Master
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Fri Mar 04, 2005 5:44 pm    Post subject: Re: Vonage problems for over a week? Reply with quote Back to top

newtovoip wrote:

I'm wondering, those of you with Vonage for a while - are problems like this one today/yesterday common?

And has anyone else had the fast busy/deadair issues this past week? Or does this simply happen all the time with Vonage?

Please, someone tell me I didn't make a huge mistake moving over to Vonage. Thanks!
In 3+ months of being on Vonage, this past week was the first time I've experienced real issues. Today was the first time I've experienced any real "down time." I don't regret my decision to move to Vonage as rebus said in an earlier post, most of us are aware that Vonage and the Voip technology is in its relative infancy (As far as mass marketing to the general public is concerned) and are willing to accept a few bumps in the road. Smile
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seattlezoid
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Joined: Jan 30, 2005
Posts: 156

PostPosted: Fri Mar 04, 2005 5:48 pm    Post subject: Reply with quote Back to top

From the Vonage Website:
"Due to a software upgrade in process, some customers may be experiencing sporadic difficulty placing or receiving calls at this time.

Customers experiencing difficulty can expect the problem to improve throughout the evening.

We apologize for any inconvenience this may cause."
At least they APOLOGIZED!
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bbtrumpetguy
Vonage Forum Master
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Fri Mar 04, 2005 5:50 pm    Post subject: Re: to Rebus Reply with quote Back to top

Bill1243 wrote:
So are you saying that regulars are somehow better than newbies?? Are you saying that regulars, since they are probably used to all the screwups, are better customers than newbies? If so, then hogwash!
I don't belive that that was rebus' intent at all. He was simply stating the fact that many people join this forum to bash, complain, and rant about Vonage (for various reasons). They post up anywhere from 1-5 posts or so and then disappear. Probably hoping that they will take customers away from Vonage. At one point or another, each one of us is a "newbie" to this site and to Voip in general. We're here to help each other, to learn, and yes, to complain. It's the motive behind the comlaining that sometimes is suspect and is what rebus (IMHO) was referring. <Please forgive me if I'm putting words in your mouth rebus>
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Bill1243
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PostPosted: Fri Mar 04, 2005 5:52 pm    Post subject: unbelievable Reply with quote Back to top

ANYONE who would do a software upgrade in the middle of the day should be hung from the highest tree. What are these people thinking of.

Vonage= Overpromise, under-deliver
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ToddlerTN
Vonage Forum Evangelist
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Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Fri Mar 04, 2005 5:53 pm    Post subject: Reply with quote Back to top

According to jdr30 who is a Vonage employee, Vonage's Dashboard notice is a smokescreen:

jdr30 wrote:
It was a network failure but they did not want to put

Sorry, all inbound/outbound calls are failing right now because the network just crashed

At least be honest about whatever is going on. I'd rather have no information at all than to be deceived.
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Bill1243
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Joined: Jan 02, 2005
Posts: 7

PostPosted: Fri Mar 04, 2005 6:02 pm    Post subject: yes yes yes Reply with quote Back to top

My point exactly.... it's bad enough to offer a marginal service and horrible customer service, but to see them lying about the problem and putting up a smokescreen makes me want to puke. I wish I was a business reporter ...this would make a good story and would reveal the real way this company is run.
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kent
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Joined: Mar 04, 2005
Posts: 1

PostPosted: Fri Mar 04, 2005 6:02 pm    Post subject: Reply with quote Back to top

Here's what my Vonage web page shows:
Quote:

Due to a software upgrade in process, some customers may be
experiencing sporadic difficulty placing or receiving calls at this time.

Customers experiencing difficulty can expect the problem to improve
throughout the evening.

We apologize for any inconvenience this may cause.


I suspect that the outages yesterday and today are both related to the upgrade. I hope Vonage takes extra steps to make sure they notify customers in advance of scheduled maintenance and do some damage control regarding these outages.



I have been using Vonage for about a year and have had very few problems until now. I will wait and see how the company addresses this outage to its customers and the media to judge how serious they are about reliability and customer service. I wish they would provide some information about what kind of redundancy they have within their own infrastructure and their connections to backbone IP networks.
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Trek234
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Joined: Jan 30, 2005
Posts: 68

PostPosted: Fri Mar 04, 2005 6:12 pm    Post subject: Reply with quote Back to top

So... what exactly *IS* the upgrade? It must be pretty extensive to take out the whole service...
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