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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
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tplink Posted:
Im trying to add
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adapter to my home
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DWSupport Posted:
After recent
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Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
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Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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In The Forum:
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Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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In The Forum:
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On Aug 30, 2016 at 10:38:01


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SaltAquatics
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Fri Mar 04, 2005 1:25 pm    Post subject: Customer Service is worthless!!! Reply with quote Back to top

So I get through to them again (after waiting forever and ever) and when I ask the guy about my port (that the FCC says SHOULD take 4 business days) today is day 18 and just so you all know, I do understand the said 20 days it should take. Anyhow, I dont buy that at all.

Yesterday I called XO and they told me that they will only deal with Vonage on this and not me. Therefore when I did get through today, I explained this to the rep and what does he do, put me right back into the main Vonage queue.

So I get someone again that barely speaks any english. I explain to him my situation about XO and he tells me that they keep EMAILING them about my port. Ok, ive called numerous times and they are resorting to email? Obviously its not working people.... GET A CLUE!!!! Pick up the headset, put it on your head, and CALL them. This is obviously the only way to get it to go. I know, I worked in the WLNP department for almost a year and know that if the emails didn't go through, we were to get on the phone and get 'er done. And we did. On top of that, I ask him for a supervisor, and he refuses to let me speak to one. Im not even yelling or swearing or being rude to this guy on the phone (yet). And he refuses? WOW, I wish we could have gotten away with that (at Verizon Wireless) This is ridiculous and i think ive had it. They have exactly 1 week to get it done, or Im going to the FCC and switching to LINGO.

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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Mar 04, 2005 1:43 pm    Post subject: Reply with quote Back to top

Right now on that XO sheet there are about 6,000 orders processing, and about 4,000 that have been rejected that the customer will not even know unless they call us and find out about it.

The transfer is up to XO at this point, and XO is slllllooooowwwww. We can send them an email about your transfer every hour on the hour and I bet it wont go anywhere. When we call them to find out the status they will say "Its processing ..." Unfortunatley you really cannot get it expedited because it has only been 18 days.

Also about the 20 business days, if it happens within this time frame consider yourself lucky !!!!! I dont think Lingo is going to be able to do much better since the transfer is in the hands of the thurd party carrier, however if you want to cancel make sure you talk to the right person, because if they close the account and dont cancel the port with XO you will run into all kinds of problems.
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SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Fri Mar 04, 2005 2:24 pm    Post subject: Reply with quote Back to top

I understand, my overall issue is that I want a 503 number vs the 971 area code number. Vonage doesn't even have this area code anymore. Lingo does. If Vonage can provide me with a 503 number I would gladly give up the port, and take the number.

My issue though, is that customer service is mostly of no help. There is only like 1 or 2 people there (that i have dealt with) that have been of any help. This is very saddening.

To top it all off, right after I got off the phone with Vonage(dont know if its related or not) I have Vonage dialtone, but get fast busy on every single call.

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