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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Mar 03, 2005 8:57 pm    Post subject: All us Canucks....... Reply with quote Back to top

need to send a simple e-mail to Vonage about our 911 and toll free issues.. if we all send a similar msg to the same e-mail addy's and we all do it say within the same day or 2, then maybe they will get the hint, and maybe send these e-mails weekly or something..

last week I got an e-mail form Vonage Canada I pulled this quote:
Quote:
We want your Vonage Canada experience to be as addictive as a hot cup of coffee in the morning! And you can help us deliver! I encourage you to email us at pr@vonage.ca with your comments about how we can make your experience with us even better. How can we improve? What would you like to see in this newsletter? We may not be able to answer every email, but we will read every one so that we can create an even better Vonage Canada experience.



note the pr@vonage.ca e-mail address, now the return path on the e-mail they sent was: vonagecanada@emsg.net
and vonagecanada-reply.1513341079@emsg.net


I say we all e-mail them at all those addys, put the last 2 in the cc lines..


what do ya'll think? should we try it? wouldn't take much time to do, but if we all did it and just keep sending it to them every week, or every 3-4 days, whatever it takes..


we should even quote the original msg from :
C. William (Bill) Rainey
President
Vonage Canada

I'll post my e-mail here shortly, after I write it.. LoL..
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dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Mar 03, 2005 9:06 pm    Post subject: Here's my e-mail Reply with quote Back to top

[quote]

We want your Vonage Canada experience to be as addictive as a hot cup of coffee in the morning! And you can help us deliver! I encourage you to email us at pr@vonage.ca with your comments about how we can make your experience with us even better. How can we improve? What would you like to see in this newsletter? We may not be able to answer every email, but we will read every one so that we can create an even better Vonage Canada experience.

Thank you for choosing to ‘VoIP with Vonage!',

Best Regards,

C. William (Bill) Rainey
President
Vonage Canada

[/quote]



Hello, I have a suggestion on how to make Vonage Canada even better.. Give us access to 911 Emergency and access to CDN Toll Free 800/888/877/866 and 310-#### numbers!!

it is not fair that our American neighbours get 911 and even UK subscribers get access to their 112 Emergency number but we in Canada do not.. I imagine that giving us a Canadian Server would allow this, as well likely solve some complications with allowinng us to dial Regional 800 numbers as well as 7 digit toll free such as 310-#### numbers..



Please address this issue ASAP!
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coolspot
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 26, 2004
Posts: 91

PostPosted: Fri Mar 04, 2005 11:20 am    Post subject: Reply with quote Back to top

We should also call:

Duane MacDonald Duane.MacDonald@vonage.com
Vonage Canada PR

416-924-5700 ext. 4043

Duane e-mailed me asking for testimonials... Well, we can "testify" that we need 911, working 1-800, and click2call!

Sent January 31st, 2005:
Quote:

Hello,

I am with Vonage Canada's public relations team, and I am approaching Markham area customers to see if anyone would be interested in being interviewed by media on your experience with Vonage Canada. If you are a happy Vonage customer, and wouldn't mind speaking with a journalist, I'd be thrilled to hear from you. Simply respond to this email; confirm your name, email and telephone number; and provide a few sentences about why you switched to Vonage and what you like about it. If you've got a good story, we may be calling you! I look forward to hearing from you!

Best regards,

Duane MacDonald

Vonage Canada PR

416-924-5700 ext. 4043
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coolspot
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 26, 2004
Posts: 91

PostPosted: Fri Mar 04, 2005 11:43 am    Post subject: Reply with quote Back to top

E-mailed Vonage 2 minutes ago and received this:

Thank you very much for your email. We appreciate your feedback. We have good news. 911 dialing will be available within one month. We are working on addressing accessibility for 1-800 and 310 numbers. And several people have asked for click2call, so we have advised product development and will ensure it is put on the radar screen for Canada.

Many thanks,
Patti Jordan
Director, Marketing & Communication
Vonage Canada
416-907-6157
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dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Fri Mar 04, 2005 12:17 pm    Post subject: Reply with quote Back to top

I got a similar e-mail from Patti too.. she said 911 will be avail within one month, and to e-mail a couple of different addy's the list of 800/310 numbers that do not work, and they will try and add them somehow . worth ashot, she said that the more e-mails they recieve form us customers, the faster they will get stuff fixed for us.. Smile so we'll see what they do, if they do anything.. atleast they are aware or our concerns and are atleast responding to our e-mails..
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