LNP: Frontier Telephone - Rochester, NY

Posts: 28

Going on day 35...

Anybody have any experiences in this market?

Posts: 11 · Posted: Thu Mar 03, 2005 9:55 pm Post subject:

I've been waiting since 1/5 to switch over from Frontier. Three co-workers successfully transferred their numbers from Frontier to Vonage around Sept/Oct '04, but in each case it was more like 30 to 45 days. Should be interesting to compare our experiences given the recent marketing blitz.

Posts: 28 · Posted: Thu Mar 03, 2005 10:35 pm Post subject:

I actually just got off the phone with Vonage and my transfer was supposed to happen today (3/3) at 10AM. It didn't. I did not know they had an estimated timeframe of the actual port.

They were sending a request in tonite to see what was going on.

Wow...Jan 5. and still waiting? Yikes.

Posts: 13 · Posted: Fri Mar 04, 2005 1:22 pm Post subject:

Also in Rochester, with Frontier.

LOA sent to carrier Feb 1.

Interestingly, I also had a "tentative" transfer date of 3/3 at 10AM, which, needless to say, didn't happen.

Also have support tickets with someone promising to get back to me.

So, I guess I'm at day 24 or so.

Posts: 28 · Posted: Fri Mar 04, 2005 1:37 pm Post subject:

fubar32 wrote:

Also in Rochester, with Frontier.

LOA sent to carrier Feb 1.

Interestingly, I also had a "tentative" transfer date of 3/3 at 10AM, which, needless to say, didn't happen.

Also have support tickets with someone promising to get back to me.

So, I guess I'm at day 24 or so.

Just got a response today:

------

I sincerely apologize for any delays regarding your number transfer.

Per your request we are processing the transfer of your current phone
number to use with our service in place of your temporary Vonage phone
number. This change is set to occur 3/10/05 at approx 10:00 am
Eastern. We will advise you when the porting has been completed. At
that time your temporary Vonage number will be disabled, so please do
check any voicemail messages you have remaining before the change takes
place.

Thank you for your attention in this matter.

Sincerely,

Vonage LNP

------

Posts: 126 · Posted: Fri Mar 04, 2005 1:40 pm Post subject:

Don't count your chickens before they hatch, but good luck. Hopefully they do deliver on their promise. I don't know how many times ive been promised dates and such, just to have them just fly by. I do hope it works out, and if so, please let us know. At least I will still have my hopes...

Posts: 11 · Posted: Fri Mar 04, 2005 4:14 pm Post subject:

I'm impressed that the two of you have received dates (tentative or otherwise). So far I've received a promise to "expedite" the transfer and a much appreciated credit for my last billing cycle, but nothing even hinting of a date.

We'll have to see who "wins" this race w/Vonage/Frontier!

Posts: 8

I have my LNP informtion sent to carrier 2/3/2005 and still waiting. I am calling Vonage 1 time a week until its done, now that the 20 days are up (3/4/2005). I hope this does not take much longer. I am "glad" to see others in this area are waiting just as long, makes me think Frontier does not like this.

Posts: 13 · Posted: Mon Mar 07, 2005 3:04 pm Post subject:

Also got a reply from customer "service" that the transfer is tentatively scheduled for 3/10. at 10AM.

At least we're all getting the same story.

We'll see what happens...

Posts: 8 · New Forum Member Joined: Mar 07, 2005 Posts: 8

Folks... transferring numbers from Vonage with Frontier is an ABSOLUTE NIGHTMARE. I have been trying to switch a business line since AUGUST 2004! Vonage customer service is inexcusably poor, when you can actually get through to them. It's strictly amateur hour and "not my problem" from these people.

I have tried a transfer not less than NINE TIMES. Each time the date passes, and they will not tell you a thing until you write them, at which point they will simply reissue a new date. Then that date passes and still nothing. You can tell them they've done this over and over and still you will only receive a "tentative new date." Of course, you are still paying Vonage for service in addition to Frontier - they just don't have much incentive to handle these issues on a priority basis - they are still getting paid.

Calling Vonage by phone is voice menu hell, followed by constant busy signals when trying to speak to a human. E-mail does little as well - they will simply keep asking you to verify information but it does no good.

I am preparing to cancel my account with them. It's just not worth the time and effort and money to deal with a company that cannot take care of its customers. There are other competitors out there who actually do want you as a customer. Vonage does not.

Amount spent thus far on Vonage service that is effectively worthless: +$400.