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otaku
Vonage Forum Evangelist
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Thu Mar 03, 2005 8:55 pm    Post subject: Reply with quote Back to top

I've seen a lot of Time Warner customers complaining about call quality recently.

I hope you can get it fixed. Have you tried PM'ing a Vonage rep here?

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Sandman333
Vonage Forum Senior
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Thu Mar 03, 2005 8:56 pm    Post subject: Reply with quote Back to top

2 of them, no answer yet. I can be patient, just not when dealing with customer service that completely ignores what I tell them and then lies to me about what they are doing (not the reps here).
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Thu Mar 03, 2005 9:04 pm    Post subject: Reply with quote Back to top

I see you saw jdr30's post here:

http://www.vonage-forum.com/ftopic3898.html

I'd give him a PM and even an e-mail at the special address he listed:

jdrvonage@gmail.com

If you haven't already.

I wish you luck.

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Sandman333
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Thu Mar 03, 2005 9:49 pm    Post subject: Reply with quote Back to top

I PM'd him already, along with ssantana. They haven't read the messages yet. I imagine they get quite a few.

Called and finally got through to CS again. This time the tech spoke understandable english. He said the previous tech did not set the packet size to 10, it was still at 30. He said that packet size and BS setting are seperate, and only Vonage has access to the packet size settings (wish they would make that available to the customer in the web interface). I asked him if setting the BS back to 50 like I did would have reset the packet size to 30, and he said no....

Hopefully I got lucky and this tech knew what he was talking about. Tomorrow will be the test to see if this fixed it.
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Sandman333
Vonage Forum Senior
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Fri Mar 04, 2005 9:45 am    Post subject: Reply with quote Back to top

Well, that didn't fix it either. Perfect calls last night, today lots of chop. I switched it back to the 50 kbps setting, and the chop is almost gone. No question that it is time of day related- thus traffic congestion.

I just wish I could use ping plotter to go out past my ISP. Their upstream blocks ICMP echo requests, so pings die right there...
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Sandman333
Vonage Forum Senior
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Fri Mar 04, 2005 10:32 am    Post subject: Reply with quote Back to top

Nope, still garbage. My speed test results are all over the place, between 1 and 11 calls supported. So much audio chop the phone is completely useless, I have no idea what the other person is saying.

It seems that Voip is just not ready for prime time yet. Unless you have an absolutely perfect connection, you might as well forget it. You won't be able to use the phone. My ISP is switching their upstream at the end of the month and is supposed to have much more bandwidth (though it shouldn't be a problem, I have plenty according to all speed tests- again, technology immaturity), so if it improves after that I'll stick around. Otherwise, I'm out until they can come up with something that works.

Today's speed tests:



My Results
Download 925,408 bps
Upload 571,480 bps
QOS 69%
RTT 64 ms
MaxPause 490 ms
Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 7 simultaneous high quality Vonage® Voip connections.


My Results
Download 1,002,720 bps
Upload 443,816 bps
QOS 64%
RTT 65 ms
MaxPause 541 ms
Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 5 simultaneous high quality Vonage® Voip connections.



Download 1,212,784 bps
Upload 257,448 bps
QOS 74%
RTT 81 ms
MaxPause 440 ms
Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 3 simultaneous high quality Vonage® Voip connections.




My Results
Download 1,224,216 bps
Upload 251,976 bps
QOS 73%
RTT 67 ms
MaxPause 351 ms
Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 3 simultaneous high quality Vonage® Voip connections.




My Results
Download 1,176,256 bps
Upload 322,208 bps
QOS 84%
RTT 63 ms
MaxPause 481 ms
Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 4 simultaneous high quality Vonage® Voip connections.
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jMon54
Vonage Forum Junior
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Joined: Feb 24, 2005
Posts: 36

PostPosted: Fri Mar 04, 2005 10:45 am    Post subject: Reply with quote Back to top

I agree with the comment about Vonage not being ready for prime time yet. They can't even address issues with current base and they are still signing up new subscribers as fast as they can. For now, at least, I'm outta here.

Adios my friends... Cool
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Sandman333
Vonage Forum Senior
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Fri Mar 04, 2005 12:24 pm    Post subject: Reply with quote Back to top

UGH.... My testyourvoip results from today, no wonder why I can't use the phone.....

So where is the specific problem here?



The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality Voip Traceroute

MOS Analysis from You TO Boston

Media Quality MOS 1.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 14.4%
Latency 0.93 23.3%
Packet Discards 2.26 56.8%
Packet Loss 0.22 5.5%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1947 ms
Packet Discards 83.7%
Packet Loss 8.1%
Loss Periods Min: 20 ms
Avg: 120 ms
Max: 420 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 83 ms

Signaling Quality Post-Dial Delay 151 ms
Call Setup Time 171 ms
Media Delay 341 ms
MOS Analysis FROM Boston To You

Media Quality MOS 2.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 21.2%
Latency 1.75 64.3%
Packet Discards 0.39 14.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1947 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 100 ms
Max: 200 ms
Burst Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 70 ms

Signaling Quality Post-Pickup Delay 206 ms
Call Setup Time 190 ms
Media Delay 238 ms
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EnJaNir
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Joined: Jan 18, 2005
Posts: 62
Location: 61114

PostPosted: Fri Mar 04, 2005 1:27 pm    Post subject: Reply with quote Back to top

I to am in IL connected on Insight with 4M service. I have had no real issues at all on call quality. Who is your ISP?

I will agree with you 110% on the CS reps though. I was on the phone yesterday attempting to speak with someone about my parents LNP, and apparently I pissed the guy off because he hung up on me. I have found that users on this forum and vonagebest do a great job in helping eachother out.

Have you tried new firmware on your router? What cable modem are you using? Have you tried using your device on someone else's network?
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Sandman333
Vonage Forum Senior
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Fri Mar 04, 2005 1:59 pm    Post subject: Reply with quote Back to top

My ISP is http://www.tswireless.net. 802.11b wireless broadband. There is no modem, per se, just an antenna on my roof pointing at their POP less than 1/4 mile away.

My next step is to try the service on a friend's DSL system. If it improves dramatically, then I know it is my ISP for sure. Still, I shouldbe able to make this work as is....
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