Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
zukdj
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 03, 2005
Posts: 31

PostPosted: Thu Mar 03, 2005 1:08 pm    Post subject: Terrible Clarity Reply with quote Back to top

Cry I'm having an issue I cannot resolve after many attempts, I have a wired network with a Road Runner Broadband connection coming out of a Toshiba modem and into my Linksys Wireless-G Router. I only use the wireless on the outside chance I need to connect with my laptop to do some quick work from home. On the back end of my router I have 2 PC's and the PAP2 device always connected. I was happy with the Vonage service until this past couple weeks, for the past month prior service has been great then all of a sudden I am losing calls, the people calling are saying the quality is horrible and they can hardly understand me nearly all the time. Needless to say I called my ISP who had me run ping tests and checked my line for packet loss, they found nothing wrong and said my speeds were strong, probably because I live in an area where there aren't a lot of other Road Runner users. I even tried taking everything out of the mix and plugging the PAP2 directly into the cable modem, still no go...bad reception. I must say the Vonage technical support team needs to learn some people skills, and basic Voip skills. They were no help and became rude when I questioned what to do next. They blamed the problem on myISP and even suggested I just use a cell phone and transfer my calls to it.....WHAT!!! Evil or Very Mad I am paying for a service that I am not getting, give me a break. Can anyone with more knowledge than the Vonage Tech Support Team possibly give me some ideas? I am at a loss at this point. Can I request them to update the firmware on my PAP2 device or do they do that on a normal basis anyway?
View user's profile Send private message Send e-mail
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:21 pm    Post subject: Reply with quote Back to top

I work for Vonage tech Support, and I certianly know what I am talking about. There are a lot of new people and some of they are not aware of how exactly the system operates. What is your account number, I wil look into your account and device and see whats going on. PM me your account number.

Joe
Tier II Tech
View user's profile Send private message
rstevens3b
New Forum Member
New Forum Member


Joined: Mar 03, 2005
Posts: 1

PostPosted: Thu Mar 03, 2005 1:24 pm    Post subject: More terrible clarity Reply with quote Back to top

I, too, have been having similar problems the past few weeks. Terrible clarity, dropped calls in and out. Now my fax line coming in doesn't work, even on different machines, although I can send faxes..

Tried to call, was put on hold for a half hour, then silence.

[Admin Edit]
View user's profile Send private message
AspectTec
Vonage Forum Master
Vonage Forum Master


Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Thu Mar 03, 2005 1:25 pm    Post subject: Reply with quote Back to top

probably not a good idea to post your account number like that friend.
View user's profile Send private message
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:27 pm    Post subject: Reply with quote Back to top

Dont post the account number in the thread, PM it to me, and I will do my best to help.
View user's profile Send private message
jMon54
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 24, 2005
Posts: 36

PostPosted: Thu Mar 03, 2005 1:31 pm    Post subject: Reply with quote Back to top

jdr30 wrote:
I work for Vonage tech Support...
Joe
Tier II Tech


Maybe you should pick up the phone when we call. Eek
View user's profile Send private message
rapple
New Forum Member
New Forum Member


Joined: Mar 03, 2005
Posts: 1

PostPosted: Thu Mar 03, 2005 1:37 pm    Post subject: clarity/ dropped calls Reply with quote Back to top

for clarity i believe you need a consistent upload and download speed of at least 128 kbps
View user's profile Send private message
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:39 pm    Post subject: Reply with quote Back to top

jMon54 wrote:
jdr30 wrote:
I work for Vonage tech Support...
Joe
Tier II Tech


Maybe you should pick up the phone when we call. Eek


Yeah I know its bad trying to get through, not a lot of tech support people ... a lot of the new people really aren't too helpful either. Ill try to help you guys out as much as I can online. I created an email account just for problems with people on this website jdrvonage@gmail.com if you have any issues.
View user's profile Send private message
zukdj
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 03, 2005
Posts: 31

PostPosted: Thu Mar 03, 2005 2:05 pm    Post subject: Terrible Clarity Reply with quote Back to top

I PM'ed it to you, let me know what you find.
View user's profile Send private message Send e-mail
zukdj
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 03, 2005
Posts: 31

PostPosted: Thu Mar 03, 2005 3:00 pm    Post subject: Speed Test Reply with quote Back to top

Road Runner just supplied me these numbers for my connection:

Average throughput 3mbits/sec
Download Speed 450kbs

I don't think the issue is bandwidth.
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 100
Members 0
Total 100


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 4.56 Seconds and 427 Pages In The Last 60 Seconds
The Vonage VoIP Forum