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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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limelite
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Joined: Mar 03, 2005
Posts: 6

PostPosted: Thu Mar 03, 2005 10:03 am    Post subject: Undecided, worth it or too risky? Reply with quote Back to top

The more I look into this forum, the more reasons I find NOT to use this service. My Verizon phone bill is about $40 a month which isn't bad but I thought Vonage might save me a few dollars. All I'm reading here is how poor the service is, especially customer support. I realize forums are a great place to help get faster answers, voice opinions and generally just to vent but this service sounds really bad. Am I wrong?

Is this worth the risk of ditching my account with Verizon? If I have to go back to them, they won't waive the $55 installation (what a joke) charge.


Last edited by limelite on Thu Mar 03, 2005 10:14 am; edited 1 time in total
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Mar 03, 2005 10:06 am    Post subject: Reply with quote Back to top

Vonage has over 400K users, so compare that to the number you see here. not that all of them know about this ofrum, but you get the idea.
anyway, that's what the 14 day trial is for.

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cuzzort
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Joined: Feb 04, 2005
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Location: Indianapolis IN

PostPosted: Thu Mar 03, 2005 10:11 am    Post subject: Re: Undecided, worth it or too risky? Reply with quote Back to top

limelite wrote:
The more I look into this forum, the more reasons I find NOT to use this service. My Verizon phone bill is about $40 a month which isn't bad but I thought Vonage might save me a few dollars. All I'm reading here is how poor the service is, especially customer support. I realize forums are a great place to help get faster answers, voice opinions and generally just to vent b Sad ut this service sounds really bad. Am I wrong?

I have used Vonage for two years and only problem is when my cable is out which is when I use my mobile phone, certainly worth the price difference. Try it out for the 14-day trial period without disconnecting your current service. If unhappy, you only need send the device back, and obtain a refund.

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RoadRunner Cable 5Mbps dn, Motorola Modem, Linksys RT31P2 Router (One Vonage Line) and Motorola Voip device. Apple Airport Extreme
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limelite
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Joined: Mar 03, 2005
Posts: 6

PostPosted: Thu Mar 03, 2005 10:13 am    Post subject: Reply with quote Back to top

reebok wrote:
Vonage has over 400K users, so compare that to the number you see here. not that all of them know about this ofrum, but you get the idea.
anyway, that's what the 14 day trial is for.


Good point. The only thing I have to say about the trial is that I've read a few postings where the user has had the service for months, now out of the blue there's major problems. I can live with the occasional glitch, but if I was unable to make calls at all, I would be pretty upset. Sad thing is, from what I've read, there's nobody to complain to. How would you get your problem resolved?
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seattlezoid
Vonage Forum Master
Vonage Forum Master


Joined: Jan 30, 2005
Posts: 156

PostPosted: Thu Mar 03, 2005 10:20 am    Post subject: Reply with quote Back to top

Yes, customer service ****. Some people have LNP problems. Others have hardware and compatibility problems. There are some people experiencing dropped calls, no rings, and other ghosts on the internet. That being said, I cut the cord from Qwest and ATT and have been using Vonage a little over a month now. I have no regrets. On the other hand some folks think that 911 service is VERY important to them. Vonage does not have E911. Yes Vonage was shipping out faulty adapters. Yes you might have to wait over 20 days to get your number ported. But there are THOUSANDS of happy users out there that never come to these forums because they are satisfied.
Vonage service is only as good as the internet connection you have. If you run the tests to check your speeds and packet losses and you get good results, then I would say give it a try. Yes a $55 fee to go back is a **** but you will recover that in just a few months of using Vonage. The features like voicemail, call forwarding, 3 way calling etc are all included. Good luck with whatever decision you make...just remember there are folk here to help if needed.
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Thu Mar 03, 2005 10:31 am    Post subject: Reply with quote Back to top

Just a thought,
If your local telephone company had a forum site, can you imagine what the posts would say?

Since most Vonage users (to be knowledge) do not know of this forum, and the fact that most people do not send praise to anything, you might wish to reconsider your choice of not giving Vonage a try.
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rolands
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 15, 2005
Posts: 87

PostPosted: Thu Mar 03, 2005 10:42 am    Post subject: Reply with quote Back to top

Also consider this...

When people are upset with Vonage, they post a message to complain. When they are happy with Vonage, they routinely DO NOT post a praise. I think you can easily form a biased opinion of their service.

I will have to say that I am completely thrilled with the Vonage service. I have no complaints. And I didn't even switch to save money. My monthly POTS bill was only $30. I make a lot of calls with my cell phone... but now I use Vonage more and more. I am just a technology fanatic.

And Vonage Forums have been an absolutely wonderful source of useful information, tips, and help. And it's free! Thank you, thank you, thank you! I check in to read messages 6 to 8 times a day.

I would encourage you to try the service out (before cancelling your POTS) to see if it's for you. If it doesn't work out, you can cancel within 14 days with no obligation.
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Martlet
Vonage Forum Master
Vonage Forum Master


Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Thu Mar 03, 2005 10:54 am    Post subject: Reply with quote Back to top

Google "Verizon ****" some time.
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jMon54
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 24, 2005
Posts: 36

PostPosted: Thu Mar 03, 2005 11:03 am    Post subject: Reply with quote Back to top

First off, let me say I like this forum a lot! It has kept me hanging on for a lot longer than I would have. But I need more... I need technical support. I have tested my internet connection and there appears to be no reason why I should not be enjoying excellent audio, which I am not. However, not being able to get a live person on the phone is a real problem. Bottom line is, if the service works for you... great! If it doesn't, you are apparently just out of luck.
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limelite
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Joined: Mar 03, 2005
Posts: 6

PostPosted: Thu Mar 03, 2005 11:06 am    Post subject: Reply with quote Back to top

Thanks for the quick answers. I'm still undecided at the moment, but I'm closer to giving it a try.
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