Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 03, 2005 2:32 am    Post subject: 1.5 hours and no CSR Reply with quote Back to top

It is currently 11:24PM PST on March 2, 2005 and ive been in the Vonage queue for over an hour and a half... Mad My LNP still has not been completed and Verizon says they haven't even gotten it yet. I started LNP on Feb 8th and nothing. I don't think I should have to keep paying the big V more money than im paying them already. I would much rather be at peace with my service so that I can feel good about the service I get and potentially bring more customers (referrals) to Vonage. Im very dissatisfied right now, and customer service reps have been really shady with me. Wait.. I just got through.... ............. ............. Well I told him my situation about my LNP and he agreed to open up a ticket. Ticket # 1365787. Someone PLEASE help!!!

_________________
Javier
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Mar 03, 2005 3:30 am    Post subject: Reply with quote Back to top

When my LNP completed after 3 months, Vonage credited me for those months. Only fair since you have to continue to pay for your POTS line.

PS. I hope you have a speakerphone.
View user's profile Send private message Visit poster's website Yahoo Messenger
jMon54
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 24, 2005
Posts: 36

PostPosted: Thu Mar 03, 2005 8:44 am    Post subject: Re: 1.5 hours and no CSR Reply with quote Back to top

SaltAquatics wrote:
It is currently 11:24PM PST on March 2, 2005 and ive been in the Vonage queue for over an hour and a half... Mad


You know what's kind of funny? If you look at my "activity" on my Vonage bill you will see I have spent the vast majority of my time on their tech support on hold. And I have yet to speak to a live person. At this rate, the problem I am having with choppy audio may never even be addressed before I give up and cancel.
View user's profile Send private message
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Thu Mar 03, 2005 12:34 pm    Post subject: Reply with quote Back to top

Choppy audio? Call your ISP... not Vonage.... most likely it is NOT a Vonage problem but an issue with the quality of service your ISP is providing to you..
View user's profile Send private message Visit poster's website AIM Address
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:32 pm    Post subject: Reply with quote Back to top

Ok well if you read the email it sends you after you sign up and the screen that displays your order summary it says multiple times:

THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.

Business days are monday-friday ... If you submitted everything on Feb 8th it has only been 16 business days. Customer servcie will just tell you wait till the 20th business day then call back, they will credit you for anything after that 20th business day, but right now you are within the time period.

also, choppy audio is a problem with your ISP not with Vonage
View user's profile Send private message
LC
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2004
Posts: 76

PostPosted: Thu Mar 03, 2005 1:37 pm    Post subject: Reply with quote Back to top

Quote:
THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.


NO. wrong.

THE TRANSFER WILL TAKE A MINIMUM OF 20 BUSINESS DAYS.
View user's profile Send private message
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:38 pm    Post subject: Reply with quote Back to top

Very true. That means at the EARLIEST its going to take 20 BUSINESS days.
View user's profile Send private message
SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 03, 2005 4:43 pm    Post subject: Reply with quote Back to top

Thats really sucky. I work for Verizon Wireless, in the Command Center of the WLNP project no less, and porting that takes about 10 minutes after the correct info has been submitted in the LOA. What a hassle. Im even considering taking a 503 number from Vonage, but it seems they are out of those too. I have a 971 virtual number, but would really like the 503.

On another note, the guy that opened up the ticket for me yesterday, even went so far as to tell me that they were WAY understaffed and thinned out. Of course this was AFTER I asked him about their outrageous queue and the amount of staff vs. calls coming in.

_________________
Javier
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
ZRexRider
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 28, 2005
Posts: 30
Location: Pennsylvania

PostPosted: Sat Mar 05, 2005 4:38 pm    Post subject: It's all about money.... Reply with quote Back to top

It stands to reason that Customer service will start to suck if your customer base is growth is outpacing it. You would think they would manage the level of promotion against their ability to support. Its like mashing your car's gas pedal to the floor knowing you don't have the brakes to back it up.

Vonage is going to end up losing out. I'm hanging by a thread (my 2 week trial) and I've already told all of the relatives and friends that use me for computer support to FORGET IT! I don't want to get sucked into it for free.
View user's profile Send private message
CCRep
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 12
Location: New Jersey

PostPosted: Sun Mar 06, 2005 10:11 pm    Post subject: Reply with quote Back to top

MIN-I-MUM of 20 BUSINESS DAYS! I guess you weren't taught by Eric. Very Happy
jdr30 wrote:

THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.

_________________
Disclaimer: Anything I post here is PURELY MY OWN OPINION and is neither supported or authorized by Vonage. Smile
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Kevingrarl
New Today 8
Yesterday 5
Total 98994

Who Is On Site
Visitors 125
Members 0
Total 125


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 557 Pages In The Last 60 Seconds
The Vonage VoIP Forum