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mikebrown Posted:
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For wipe call
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Trafford Posted:
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diazou Posted:
Hello, It's
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 03, 2005 2:32 am    Post subject: 1.5 hours and no CSR Reply with quote Back to top

It is currently 11:24PM PST on March 2, 2005 and ive been in the Vonage queue for over an hour and a half... Mad My LNP still has not been completed and Verizon says they haven't even gotten it yet. I started LNP on Feb 8th and nothing. I don't think I should have to keep paying the big V more money than im paying them already. I would much rather be at peace with my service so that I can feel good about the service I get and potentially bring more customers (referrals) to Vonage. Im very dissatisfied right now, and customer service reps have been really shady with me. Wait.. I just got through.... ............. ............. Well I told him my situation about my LNP and he agreed to open up a ticket. Ticket # 1365787. Someone PLEASE help!!!

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Javier
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Mar 03, 2005 3:30 am    Post subject: Reply with quote Back to top

When my LNP completed after 3 months, Vonage credited me for those months. Only fair since you have to continue to pay for your POTS line.

PS. I hope you have a speakerphone.
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jMon54
Vonage Forum Junior
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Joined: Feb 24, 2005
Posts: 36

PostPosted: Thu Mar 03, 2005 8:44 am    Post subject: Re: 1.5 hours and no CSR Reply with quote Back to top

SaltAquatics wrote:
It is currently 11:24PM PST on March 2, 2005 and ive been in the Vonage queue for over an hour and a half... Mad


You know what's kind of funny? If you look at my "activity" on my Vonage bill you will see I have spent the vast majority of my time on their tech support on hold. And I have yet to speak to a live person. At this rate, the problem I am having with choppy audio may never even be addressed before I give up and cancel.
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matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Thu Mar 03, 2005 12:34 pm    Post subject: Reply with quote Back to top

Choppy audio? Call your ISP... not Vonage.... most likely it is NOT a Vonage problem but an issue with the quality of service your ISP is providing to you..
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:32 pm    Post subject: Reply with quote Back to top

Ok well if you read the email it sends you after you sign up and the screen that displays your order summary it says multiple times:

THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.

Business days are monday-friday ... If you submitted everything on Feb 8th it has only been 16 business days. Customer servcie will just tell you wait till the 20th business day then call back, they will credit you for anything after that 20th business day, but right now you are within the time period.

also, choppy audio is a problem with your ISP not with Vonage
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LC
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2004
Posts: 76

PostPosted: Thu Mar 03, 2005 1:37 pm    Post subject: Reply with quote Back to top

Quote:
THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.


NO. wrong.

THE TRANSFER WILL TAKE A MINIMUM OF 20 BUSINESS DAYS.
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Thu Mar 03, 2005 1:38 pm    Post subject: Reply with quote Back to top

Very true. That means at the EARLIEST its going to take 20 BUSINESS days.
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SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Thu Mar 03, 2005 4:43 pm    Post subject: Reply with quote Back to top

Thats really sucky. I work for Verizon Wireless, in the Command Center of the WLNP project no less, and porting that takes about 10 minutes after the correct info has been submitted in the LOA. What a hassle. Im even considering taking a 503 number from Vonage, but it seems they are out of those too. I have a 971 virtual number, but would really like the 503.

On another note, the guy that opened up the ticket for me yesterday, even went so far as to tell me that they were WAY understaffed and thinned out. Of course this was AFTER I asked him about their outrageous queue and the amount of staff vs. calls coming in.

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Javier
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ZRexRider
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 28, 2005
Posts: 30
Location: Pennsylvania

PostPosted: Sat Mar 05, 2005 4:38 pm    Post subject: It's all about money.... Reply with quote Back to top

It stands to reason that Customer service will start to suck if your customer base is growth is outpacing it. You would think they would manage the level of promotion against their ability to support. Its like mashing your car's gas pedal to the floor knowing you don't have the brakes to back it up.

Vonage is going to end up losing out. I'm hanging by a thread (my 2 week trial) and I've already told all of the relatives and friends that use me for computer support to FORGET IT! I don't want to get sucked into it for free.
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CCRep
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 12
Location: New Jersey

PostPosted: Sun Mar 06, 2005 10:11 pm    Post subject: Reply with quote Back to top

MIN-I-MUM of 20 BUSINESS DAYS! I guess you weren't taught by Eric. Very Happy
jdr30 wrote:

THE TRANSFER WILL TAKE UP TO 20 BUSINESS DAYS.

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Disclaimer: Anything I post here is PURELY MY OWN OPINION and is neither supported or authorized by Vonage. Smile
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