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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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SaltAquatics
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Fri Mar 04, 2005 7:25 pm    Post subject: Reply with quote Back to top

Funny thing you should mention that. When I was on the phone with Vonage today, I explained the FCC expectation to them, and what does the rep tell me?

"We are not government regulated, therefore, we can take AS LONG AS WE WANT... weather you like it or not, you will just have to wait."

Surprised Eek HOLY COW!!! I couldnt believe it, I wish I would have caught that on tape. Oh and that was AFTER the previous rep had put me BACK into the queue for another hour of waiting for someone to pick up the phone.. HEH....

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jamn424
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PostPosted: Tue Mar 08, 2005 10:43 am    Post subject: Reply with quote Back to top

Hey rebus, I've been waiting for line transfer since Feb 7th. I did what you had suggested. Illinois state civil service commision called me the next morning and said that Vonage is not regulated so they cant do anything about it, so she suggested filling a complaint with FCC.

My question to you is, how did you get your state commision to help you out. Did you even bring Vonage into the equation? Or did you just file a complaing with XO? I think my complaint might've been wrong. I filled a complaint to SBC saying that they are not porting the number over to Vonage, which is in regulation with FCC law. I was thinking about re-filling a complaint with the company that is handling my transfer request which is Choice One.

Actually I already filled it with FCC, but I was thinking of doing another one with the civil commission. What you think?

rebus wrote:
EnJaNir wrote:
Could you PM me more information about what you did?

In case anyone else had the same question, I'll respond here. The process was quite simple. I went to the Florida Public Service Commission's website (found the URL on Google) and filled out the online complaint form. Within a day, both XO and the PSC made contact with me and the ball rolled on from there.

The PSC may have a different process in your state, so your mileage may vary.

 
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bbruck
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Joined: Mar 16, 2005
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PostPosted: Wed Mar 16, 2005 7:07 am    Post subject: Help in VA? (And possibly a new record!!!) Reply with quote Back to top

My transfer started in August after I requested it in June. It still hasn't happened, and I've gotten Verizon bills ever since that I've had to pay. So perhaps that's a record!

Same old same old - my average wait time is 18 minutes in calling the LNP department; "we aren't regulated"; "we've submitted your request" etc.

I'd love to try this method of calling "XO" but I don't know what that is. Also not sure what agency in Virginia to contact. Can anyone assist?
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locas
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PostPosted: Wed Mar 16, 2005 8:26 am    Post subject: wow.... Reply with quote Back to top

You know, the comment from a Vonage employee saying "We are not government regulated, therefore, we can take AS LONG AS WE WANT... weather you like it or not, you will just have to wait." bothers me.

If they go around saying stupid stuff like that, it won't be long before they do become regulated!!
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dconnor
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PostPosted: Wed Mar 16, 2005 8:56 am    Post subject: Re: wow.... Reply with quote Back to top

locas wrote:
"We are not government regulated, therefore, we can take AS LONG AS WE WANT... weather you like it or not, you will just have to wait."


Can you please provide a link to that phrase?

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jamn424
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Joined: Mar 08, 2005
Posts: 65
Location: Chicago, IL

PostPosted: Wed Mar 16, 2005 8:59 am    Post subject: Re: Help in VA? (And possibly a new record!!!) Reply with quote Back to top

bbruck wrote:
My transfer started in August after I requested it in June. It still hasn't happened, and I've gotten Verizon bills ever since that I've had to pay. So perhaps that's a record!

Same old same old - my average wait time is 18 minutes in calling the LNP department; "we aren't regulated"; "we've submitted your request" etc.

I'd love to try this method of calling "XO" but I don't know what that is. Also not sure what agency in Virginia to contact. Can anyone assist?


you need to contact public service commission: http://www.psc.state.wv.us/
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SaltAquatics
Vonage Forum Senior
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Wed Mar 16, 2005 3:57 pm    Post subject: Re: wow.... Reply with quote Back to top

dconnor wrote:
locas wrote:
"We are not government regulated, therefore, we can take AS LONG AS WE WANT... weather you like it or not, you will just have to wait."


Can you please provide a link to that phrase?


Its not a link, its what he told me over the phone.

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AndyN
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Joined: Aug 19, 2004
Posts: 10
Location: Florida, USA

PostPosted: Wed Apr 27, 2005 11:05 pm    Post subject: LNP Florida Success Reply with quote Back to top

rebus - thanks for the post.

After waiting over 3 months for a Verizon Florida LNP, the transfer occured 3 days after filling out the complaint form on the Florida Public Service Commission's website (filed with XO Communications per your suggestion).

January 11, 2005 Awaiting Letter of Authorization
January 11, 2005 Letter of Authorization (LOA) Received
January 11, 2005 Transfer Sent to Carrier
April 28, 2005 Carrier Approved Transfer
April 28, 2005 Completed LNP Transfer

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