Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ShaungoVoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 10

PostPosted: Wed Mar 02, 2005 11:27 am    Post subject: Linksys router not connecting phone? Reply with quote Back to top

Hello,

Please help me solve this issue:

RT31P2 -- phone lights both blink together every 15seconds? -- have not gotten a dial tone yet.

Whats the problem here? Firmware? How can I confirm which update I have and or get the latest? Do you need more info?

I have a Linksys Cable modem --into the RT31P2. --PC linked from there.

(Comcast broadband service). Have internet connection able to surf no prob.

I appreciate your help.

--------below this line--I provide less useful info,, more gripe about the customer service issue at Vonage.


This is the second RT31P2 sent to me by Vonage--and am getting the same error. Vonage Service? They've yet to help me--after I endure waiting on hold for more than an hour at a time.










Please help me understand the issue: as Vonage Customer service doesn't have a clue--and I'm tired of wasting hours on the phone--listening to their loud noisy elevator music--with the sales pitch of how great the service is. -- enough said-- I own the right to tell the truth--and customer service--doesn't exist. Hysterical that when you go thru the prompts--to the point of specifying your router--that you get disconnected? (geeze that mean something?) Smile ha! Oh yes I'm using my cell phone to call them--because my Vonage phone still ain't working.
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 02, 2005 11:33 am    Post subject: Reply with quote Back to top

it sounds like it's not registering with Vonage which to me indicates they have an incorrect mac address on file for you.
what does the Status page say at http://192.168.15.1 ? (password admin)

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
ShaungoVoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 10

PostPosted: Wed Mar 02, 2005 12:52 pm    Post subject: Reply with quote Back to top

Reebok,
Thanks for your insight.

I'll check the status page tonight--when I get home.

I assume the status page will show my mac id--that should coincide with the MAC on my Vonage linksys router.

If it does not--then I need to edit it on the status page? (or call Vonage and have them correct it?)

Thanks again for your help.
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 02, 2005 1:01 pm    Post subject: Reply with quote Back to top

no, the status page just shows the status of the router. it will probably be blank, then when trying to connect it may say connecting, etc. it might give an error which would be good to know if you can catch it at the right time.
as far as the mac address goes, you can't do anything about it. your device connects to Vonage, and if the mac address of your box isn't the one they have on file for you, it won't work. you'll have to call them to correct it.
and this may not be your problem at all, but it sounds like it to me.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
ShaungoVoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 10

PostPosted: Wed Mar 02, 2005 1:08 pm    Post subject: Reply with quote Back to top

Reebok,
Thanks for your inisghts again, I hope others are able to use this great info.

One more question regarding this: -- I've gone into the linksys admin page, and clicked on the VOICE tab--the message states something like "contact your service provider" -- I assume this means Vonage..and not my ISP?

Does everyones Voice tab on the admin page say the same thing? I woulda thought it would state something to the Vonage effect.

Didn't want to leave that part out.--your message reminded me of that point.

I'll give it a shot tonight--looking forward to winning this battle (hope its that simple--as it looks simple to me). Just don't want the hours on hold with "customer service".

Thanks again for your help.
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 02, 2005 1:16 pm    Post subject: Reply with quote Back to top

everyone's says that. it's the 'voice' tab. that's the main clue it has to do with Vonage and not your isp. it apparently has settings (accessible by Vonage) that can mess up your service (or make it better if you know what to do).

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
ShaungoVoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 10

PostPosted: Wed Mar 02, 2005 7:31 pm    Post subject: Reply with quote Back to top

Hi Reebok

Still getting nowhere fast.

Under Status , the voice tab says

"Router is synchronizing services. Please wait a moment." then when it clears it states

Voice Version: 2.0.12(LI)

Line 1 and Line 2 status' -- are blank?

-----------
MAC ID is what I have --under the router tab.

Any new ideas?
Do I have the latest firmware? Could that be it?

Thanks for your help.
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 02, 2005 8:11 pm    Post subject: Reply with quote Back to top

hmm interesting. try this from a command prompt:
tftp tftp.vonage.net get test

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
ShaungoVoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 10

PostPosted: Wed Mar 02, 2005 8:16 pm    Post subject: Reply with quote Back to top

Response was Transfer Sucessfull 5 Bytes in 1 second, 5 Bytes/s
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Mar 02, 2005 8:20 pm    Post subject: Reply with quote Back to top

well you can connect to Vonage, and you would probably (but not necessarily) have a different firmware version if your device had connected to Vonage. that seems to be the problem. so my initial thought about them having the wrong mac still stands, can't really think of anything else unless the adaptor itself is bad which seems unlikely.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Romarkich
New Today 12
Yesterday 36
Total 85548

Who Is On Site
Visitors 144
Members 0
Total 144


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.77
Change:   +0.09
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 502 Pages In The Last 60 Seconds
The Vonage VoIP Forum