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tplink Posted:
Im trying to add
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peterlee Posted:
Had a call from a
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HildBeft Posted:
You can recollect
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and open the
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Great tips..
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massrman Posted:
The devices are
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Hi these are most
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Has anyone setup a
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reebok
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PostPosted: Sat Mar 19, 2005 8:21 am    Post subject: Reply with quote Back to top

you should post everything like the person in this original thread did. network setup, what's happening, etc etc

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ShaungoVoip
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PostPosted: Sat Mar 19, 2005 8:49 am    Post subject: follow MarkWI response Reply with quote Back to top

True its nada to do wit your MAC computer (even you people get the priv of Voip Smile ) ha

My issue was just that--- don't connect the phone to the router until the router phone light is solid.

It seemed so simple, but we naturally from old phone days--connect the phone to the wall (so we do the same here) -- this is where we go wrong Smile

You need to do the usual start up / power cycle steps.
Don't turn on your pc, turn off the modem and router.
ensure the phone is not connected to the router.
power up the modem....then 3min later the router.---here---await the phone light to come on.--- might take five mins possibly longer. Ensure the rest of your modem and router lights are blinking or solid--in correct light.

You don't have to, but would be good idea to turn on your pc--boot up to see if you have internet connection. --this would be a good sign Smile

If the phone light on the router goes solid---your money--hook up --connect the phone to the router.

And presto--you should now have dial tone.

Good luck.
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adachis
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PostPosted: Sat Mar 19, 2005 11:40 am    Post subject: Reply with quote Back to top

I've tried not plugging in the phone (or anything but the cable modem) before (in fact, I did that last night and left it on over night) but no luck. I tried it again, still nothing, so here's my set up:

- Let's start with the Comcast Internet via a Motorola SB5100 SURFboard modem. I have the coaxial cable going into the modem from the wall, the power cord going from the outlet to the input on the modem, and an ethernet cable going out of the modem's ethernet port into the Linksys RT31P2 router's (or "phone adapter", as Vonage likes to call it) port labeled "Internet". I have no USB cable hooked up to the modem.

- Hooked up to the router (under ideal conditions) are two things: one is my G5, in ethernet port one, and the other is an Airport Express wireless router, in ethernet port two (for the other machines, also Macs--I'm only mentioning this because if you suggest testing something in the terminal, the protocol is slightly different, such as in the case of tftp). Also hooked up to the router (under ideal conditions), besides the power source, is a wireless phone from RadioShack. I have tried a corded phone as well, just in case I was receiving interference from the multiple wireless devices in that immediate area. That was not the case, as the corded phone didn't work either, and I usually get a really obnoxious noise if any interference does occur.

- I use the G5 to host a few servers. Currently they're not running while I'm trying to solve this problem because Vonage support likes to make me do hard resets or set the factory defaults via the router's web page and I'm tired of re-entering everything ten times a day. My point is, I've had port forwarded on and off in all circumstances, but no luck. I've even opened up the UDP ports the router needs to use the phone on its IP address and that didn't have any effect as well.

- Let's see...what else can I tell you. The problem is the same, but I'll go over it again in case mine is a little different and I haven't noticed that difference. The router goes on. When I have my computer and/or wireless router connected, I will get internet access. Whether or not the phone is connected to phone port one (or two, I've tried both, even though they say it needs to be in one) or not, I don't get a dial tone. I've waited extremely long periods of time before testing (over ten hours, at least), under many different conditions. The phone lights turn on for about half a second and then are off for about ten seconds. Then they go on for half a secon and then are off for about ten seconds. I'm sure you can guess what happens after that and after that and after that. No matter how long I leave it on, that's all it does. If I watch the Voice tab over the router's web page (Voice_Info.htm), it'll usually have "Registration Status", "Call1 Status", and "Call2 Status" blank on both lines. Sometimes it'll switch from that to say it's synchronizing with the server and to wait. If I'm really lucky, it'll either give up in one of two ways (although sometimes it still tries again later): 1) I get a message saying to contact my service provider for further information, or 2) Under "Registration Status" it'll actually say "Offline".

- My MAC address, or I should say, the router's MAC address, is the same as the one Vonage has on file. I'd assume it has been for a little while, too, because I never asked them to change it when I got the new router and when I called it was the MAC address of the new router. I also heard you can check your MAC address from your Vonage account page. Do you know how to do that? If I ever need to do it again, I'd much prefer to check that way rather than deal with the people at tech support who not only can't understand me, but don't listen to what I'm saying. I tell one guy I want to know what my MAC address is and all he keeps saying is "What's plugged into [any] port?" Everytime I'd ask, he'd ask me about a different port as if what I was saying made no sense to him. Finally, after many tries, he tells me to enable MAC address cloning, which obviously messed things up further. I also talked to him twice in the course of the night (unfortunately) and he forgot who I was five minutes later, even after he saw my name again. I'm sorry for venting, but Vonage has THE WORST tech support I've ever encountered. When this is over, however it turns out, I'm sending letters.

Anyway, I think that's everything? Please let me know if I've forgotten to mention anything that might be integral to solving this problem. Thank you again. I really appreciate your willingness to help.

- Adam
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reebok
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PostPosted: Sat Mar 19, 2005 12:34 pm    Post subject: Reply with quote Back to top

interesting problem, but I don't know what kind of resolution you're going to get. I saw you said something about tftp but have you actually run the test? lots of people are on comcast so I don't think that's your problem anyway, but just for kicks. also, what firmware version do you have?
with these issues (assuming it can connect to Vonage ok, tftp test being important here) the problem is usually either mac address, or I suppose it may not have been configured with a line (phone number). so if it doesn't have a phone number "on it" then it may not be able to do anything.
where did you hear you can check your mac from the Vonage site? that's not correct.

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adachis
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PostPosted: Sat Mar 19, 2005 12:41 pm    Post subject: Reply with quote Back to top

Yes, I've done the TFTP test many times. It receives the test file instantly. I also have the phone numbers on the account. They're configured. I'm able to use the second one because it's a soft phone. I am at a loss as to why the router isn't working.
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reebok
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PostPosted: Sat Mar 19, 2005 12:48 pm    Post subject: Reply with quote Back to top

sure you have numbers, but there's a difference in having the numbers and Vonage physically programming the device with your number which is supposed to happen when you order it. a long shot, because I still think it's a mac problem myself, but you've been told it's the right one, so I dunno what else to tell you.

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supergiz
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PostPosted: Mon Mar 28, 2005 1:52 am    Post subject: Reply with quote Back to top

Do a MAC clone on the RT. Reboot the entire network with a structured power up (making sure one device is fully powered before powering the next starting with the modem.) Give it about 10 mins to be on the safe side.

This usually works with Comcast in most areas if your PC can get on the internet connected directly behind the RT.
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PostPosted: Thu Aug 25, 2005 9:46 pm    Post subject: Reply with quote Back to top

It seems I'm having a similar problem, although it seems to be slightly different. I have been running Vonage for just over a month with no issues, and then all of the sudden (on my daughter's 3rd birthday of all times), my phone died. Actually, I am getting an annoying buzzing sound out of the phone, and sometimes I can faintly hear a dial tone. Setup is as follows:

Cable -> Motorola SB5100 -> Linksys RT31P2 -> Ethernet card in computer

Unlike some people here, I was able to get through to tech support after only 10 minutes, but their advice didn't help. Problem is, I have no other phone, and I called at work (30 min away), so its not like I can walk though steps with them.

Anyway, here are some of my symptoms (besides the noise):

- Internet works after I clone the MAC address
- Phone lights will slowly flash twice, then the Phone 1 light will stay on for ~5-10 sec, then goes off, and the cycle repeats

As with others who have posted, I have gotten several different messages on the Status page. They include the following:

-Router is synchronizing services. Please wait a moment.
-Registration Status: (blank)
Call1 Status: (blank)
Call2 Status: (blank)
-Registration Status: ########### ######### Offline
Call1 Status: Idle
Call2 Status: Idle
-Registration Status: ########### ######### Online
Call1 Status: Idle
Call2 Status: Idle

I have also run the tftp test with the 5btyes received in 1 sec.

Currently, I have the phone unplugged, following an off time of the modem and router for ~10 min, modem turned on for ~10 min, then router turned on. And I am just watching the Phone lights cycle as described above.

Is my router toast? Just by the loud buzzing I'm getting, I'm starting to think so. Although it could be a MAC problem at Vonage perhaps....

Thanks in advance for an insight/help.
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