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For wipe call
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dconnor Posted:
What is the main
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Hello, It's
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? Thanks!
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ShaungoVoip
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PostPosted: Wed Mar 02, 2005 8:28 pm    Post subject: Reply with quote Back to top

Thanks Reebok,

This router is the second one I've been sent by vonage.--same issue affected.

To tackle the firmware issue? Which sounds very similar to dri vers---how do I confirm the firmware I have currently and then if its outdated---where do I get the update? (I'm new at this part?)

Thanks for your help again. Very Happy
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reebok
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PostPosted: Wed Mar 02, 2005 8:35 pm    Post subject: Reply with quote Back to top

it won't make a difference, and the general consensus is the device has to do it itself. the exact same thing happened the first time too? no difference at all?
what modem is it (model)?

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ShaungoVoip
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PostPosted: Wed Mar 02, 2005 8:38 pm    Post subject: Reply with quote Back to top

Yeah I thought so--on the firmware updates iteself part.

RT31P2-VD model number. (same both routers)

I've read that some have had success in going from a dif router?

I could go -- Cable modem --- to DI524 --then to RT31P2

thoughts?
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reebok
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PostPosted: Wed Mar 02, 2005 8:42 pm    Post subject: Reply with quote Back to top

definitely, try everything. did you mess with any settings in the device by chance?

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Sandman333
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PostPosted: Wed Mar 02, 2005 8:43 pm    Post subject: Reply with quote Back to top

Sounds to me like your ISP is blocking something Vonage needs. For example, I cannot ping or traceroute beyond my ISP, because their upstream has ICMP echo blocked. Good thing they are switching at the end of the month.

Maybe take your Vonage box to a friend's house that has a different ISP for broadband and see what happens?
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ShaungoVoip
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PostPosted: Wed Mar 02, 2005 9:52 pm    Post subject: Reply with quote Back to top

Just done -- Cable modem --- to DI524 --then to RT31P2

still at same place Sad

I guess I'm guilty of messing with settings? --resetting, power cycling, --nothing odd that I can recall---didn't tweak mac id etc.

How should things look? -- I assume a reset--and power cycle should take care of things--reset to defaults etc.


----------
Will inquire with comcast--about ICMP echo

What I do know is my aunt worked first time--on vonage--I set it up for her and it was a piece of cake Sad.
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markwi
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PostPosted: Thu Mar 03, 2005 2:01 am    Post subject: Reply with quote Back to top

when does this really end. People got to learn to have the internet portion of the router working before activating the phone ports. I so believe this should be obvious dont you think. And dont interrupt it till your phone port is lit after ya activate it.
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reebok
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PostPosted: Thu Mar 03, 2005 7:59 am    Post subject: Reply with quote Back to top

according to his first post the internet connection was working. are you talking about something else? he can also access it at http://192.168.15.1 which is another indication the device probably didn't get fried.
comcast doesn't block icmp echo and it wouldn't matter anyway. also, there are a lot of users on comcast, even on this board, so the chance of them blocking ports is remote.
you still don't understand what I mean by mac address though. Vonage may have screwed up and put the wrong one in or something, and therefore it's not allowing your device to connect to them. personally I still think that's your problem, but the only way to know is by calling.

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ShaungoVoip
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PostPosted: Fri Mar 04, 2005 4:40 pm    Post subject: Problem solved!! Reply with quote Back to top

Got my third router from Vonage.

Took the advice of Mark WI --- Big Cheese Razz

Thanks to Reebok and others-- I'm up and running.

I admin that I did have the phone already hooked into the router---would never have thought it to be the issue. --perhaps it wasn't the only issue here either.

I'm now setup on a new MAC ID, cable modem -- thru wireless router--into Vonage linksys router. enjoying the phone calls.

Now finally to ensure Vonage-- appreciates my biz and doesn't bill me for all the lost time.

THanks again to both Mark and Reebok
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adachis
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PostPosted: Sat Mar 19, 2005 2:12 am    Post subject: I'm also having this problem!! HELP!!! Reply with quote Back to top

I'm having this exact same problem. I happen to be on a Macintosh, but I realize that's irrelevant. I have Comcast, I'm on my second Linksys RT-**** router and I've verified that the MAC address is correct with Vonage. I've tried five million things. I've been on tech support for over ten hours this week. I don't know what to do. PLEASE help me. I hate this so much and I can't afford regular phone service.

Thank you,
Adam
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