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tplink Posted:
Im trying to add
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
I am looking for a
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HildBeft Posted:
You can recollect
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and open the
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The devices are
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Hi these are most
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Has anyone setup a
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lakkaboom
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Joined: Mar 02, 2005
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PostPosted: Wed Mar 02, 2005 8:08 am    Post subject: Vonage seems to be crashing my network... please help! Reply with quote Back to top

Alrighty. I got my Linksys RT31P2 in the mail yesterday and hooked everything up as soon as I got home from work. I guess I will start by showing you how I have things setup.

cable modem --- linksys cable/dsl router 4-port switch --- d-link switch --- 2 computers + Vonage RT31P2 router.

I have the RT31P2 tapped into the d-link switch and it is all by itself, I do not need it to do anything other than act as a phone port. The first thing I did was plug it in via the WAN port and did not configure anything inside the firmware as I was thinking it wouldnt matter since nothing else would ever be connected to it. It syncs to the network just fine and my phone port lights up and I get a dial tone. Everything seems to be working just fine at this point until I start making some calls. I called a friend who lives in another state first, and the voice quality was absolutely perfect, we chatted for about a half hour or so with no problems. About an hour or so later, I notice that my internet connection on all of my computers is rather laggy compared normal and I even did a bandwidth test and it was horrible compared to what I normally get, and at the time of all of this I was not using the phone. Shortly after I start noticing this, the internet connection completely dies. My router by the modem is still working and all of my computers still have ips assigned but just no internet. I log into my router to check the status and there is no WAN ip. I try to refresh the ip and it won't grab one from the modem. Weird huh? Well it gets better because although the internet is down and my routher doesn't even have a WAN ip anymore, the phone still has a dial tone!!! SO that means the Vonage router is still getting outside somehow Confused At this point, if I made any calls, my friend could hear me just fine but I couldn't hear them.

I get all frustrated at this point and start resetting the router and the modem and all of that good stuff and it comes back up and it same thing happens, my router won't grap a WAN ip. I give up at this point and go eat dinner and take a break from my network issues. I come back about an hour later and..... IT'S BACK UP! Everything is back up, my router has a WAN ip now and the internet is working on all of the computers so I thought maybe I had a cable issue earlier or something. I make another phone call to my friend, talk for about 40 minutes or so with the voice quality being amazing (even better than my pots) and blammo, I can't hear my friend anymore all of the sudden but she can hear me just fine Confused I call her back a few times and have her call me and same thing keeps happening. For **** and giggles I check my computer's internet connection and wouldn't ya know, it was down again. Checked the router and no WAN ip. Phone still has a ringtone but as I said, I can't hear the other person at this point Confused

I've come to the conclusion that my Vonage router is causing these problems but don't have a clue how to fix it. The only other thing I tried was I turned everything off in the firmware to try to make it act more like a switch rather than a router and I even turned off dhcp and gave it a static ip. Same exact thing kept happening to the network.

By the way everytime I mentioned "router" above it is referring to my existing linksys router and not my new Vonage router.

If any of you have any ideas, please let me know!
Smile

I'm sorry for writing a novel and I hope somebody actually makes it through and tries to help me, hehe.

Thanks in advance!
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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Wed Mar 02, 2005 8:22 am    Post subject: Reply with quote Back to top

I've had a similar problem where I could not get a new ip from the router, the internet was "down", but my Vonage still works. I don't think it has to do with the router, but your ISP. I think that your router actually has an IP from your ISP which it has not released, and your ISP is not releasing anymore IPs.

I have proven my theory, in a sense, by rebooting the Vonage router when this seems to be the case. Try it. I bet you will not have a dial tone!

This happened to me when my ISP was up and down over the period of an hour one morning. It was driving me crazy, because I thought is was one of my routers.

_________________
My Configuration:
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lakkaboom
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Joined: Mar 02, 2005
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PostPosted: Wed Mar 02, 2005 8:37 am    Post subject: Reply with quote Back to top

I'm definitely not going to rule out the possibility of my isp having problems but its kindof hard for me to believe that coincidence as my cable has been rock solid for months up until the day I install my Vonage router....
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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Wed Mar 02, 2005 8:39 am    Post subject: Reply with quote Back to top

Have you tried moving your phone adapter after your cable modem?
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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Wed Mar 02, 2005 8:41 am    Post subject: Reply with quote Back to top

Can you verify that all is still OK if you eliminate the Vonage router for a while? Then can you reverify that this issue occurs when you place it back in service. I would test all possible environments and see what your results are. Maybe it's your switch.

I don't know for sure, but testing a variety of different configurations may help you. It may or may not be your Vonage router. There have been defective units before.

_________________
My Configuration:
Vonage Voip with 7MBps Cable Internet
iBook 1.33 GHz ComboDrive
iMac 800MHz SuperDrive
Airport Extreme Wireless Network - 802.11g
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2 Hughes DVR2 TiVo Receivers
1 Phillips DSR6000 TiVo Receiver
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lakkaboom
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PostPosted: Wed Mar 02, 2005 9:25 am    Post subject: Reply with quote Back to top

It is my Vonage router. I've disconnected it from the network completely and waited until my main router picked up the WAN ip again and all was well.

Nothing really happens when I first connect the Vonage back into the network either, it only starts screwing things up when I'm using the phone and talking to people so I'm guessing I have a packet routing issue or something I need to figure out.

I wonder if Vonage would send me one of the regular phone adapters if I asked so I don't have to deal with the linksys router.

Also, just like many others, with my current setup I don't have the option of moving the Vonage router on top of the network and connecting it directly to the modem. It would be nice but I need the phone line upstairs in my room and the cable line-in is downstairs Sad
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bjc
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Joined: Nov 18, 2004
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PostPosted: Fri Mar 04, 2005 12:51 pm    Post subject: Reply with quote Back to top

Hmmm... I have a slightly similar problem. My setup is cable modem->RT31P2->Switch. What I find happens is that periodically, sometimes after a call is completed, sometimes not, my cable modem locks up. Transmit and Receive lights solid, just like when a call is in progress. Difference is that during a call we get outgoing and incoming connectivity to PCs on our network (though slow)... but with the lockup we get no outgoing or incoming connectivity. It generally frees up again after a few minutes or after a restart of the router and/or cable modem.

Any thoughts?

We don't ever appear to lose our IP address, just connectivity.
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Fri Mar 04, 2005 1:01 pm    Post subject: Reply with quote Back to top

Have you considered placing the RT31P2 directly between the cable modem and the dsl router?

http://www.vonage.com/help_knowledgeBase_article.php?article=61&category=0

I have found this setup to be superior to the setup that you are now using. Especially when problems occur.

You are not alone with this problem:
http://www.vonage-forum.com/ftopic2159.html
http://www.vonage-forum.com/ftopic2149.html
http://www.vonage-forum.com/ftopic2023.html
http://www.vonage-forum.com/sutra10359.html
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