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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Thu Mar 03, 2005 4:45 pm    Post subject: Reply with quote Back to top

rebus wrote:
mrkleen wrote:
Has anyone had this happen:

I called 911 to test it, I spoke with a man that said that I had reached an administrative line at the emergency services call center. He informed me that this line is NOT an emergency line and that it may or may not get answered depending on call volume and staffing and also that he had no information about me or my location. I have a ticket started at Vonage, but I read through the "Terms of Service" and found some disturbing information:

"You acknowledge and understand that when you dial 911 from your Vonage equipment it is intended that you will be routed to the general telephone number for the PSAP or local emergency service provider

(which may not be answered outside business hours), and may not be routed to the 911 dispatcher(s)
who are specifically designated to receive incoming 911 calls using traditional 911 dialing."

This is unnacceptable I need to know whether or not my call will go through, if there is a chance it will not, this service is useless and they should not even offer it.

Any thoughts?

I'm not saying this with a harsh tone, but more of a "let's settle this once and for all" tone.

You know what the terms of service are, and if they are unacceptable, do not purchase Voip service. Stay with POTS. It's really that simple.

Nobody has a gun to your head. You are the one with complete freedom over the purchase decision. If a product does not meet your needs or expectations, put it back on the shelf and walk away.





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DentalRep
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Posts: 85

PostPosted: Thu Mar 03, 2005 5:14 pm    Post subject: Reply with quote Back to top

rebus wrote:
If a product does not meet your needs or expectations, put it back on the shelf and walk away.

 



I couldn't have said it better. I love hearing all these people who CHOSE to order Vonage complain that it is not what they want or missing their favorite feature. I too want these features but I realize that this is a growing new technology that is only going to get better and more reliable. The funny thing is that I bet they are not complaining when they save a bunch of money every month.

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otaku
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Posts: 318
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PostPosted: Thu Mar 03, 2005 5:58 pm    Post subject: Reply with quote Back to top

I fourth that! It's a little thing called "personal responsibility"...

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DentalRep
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Joined: Feb 15, 2005
Posts: 85

PostPosted: Thu Mar 03, 2005 6:17 pm    Post subject: Reply with quote Back to top

I for one do not want EXTRA fees and regulation. I switched to Vonage mostly to save money and partly to justify high speed internet to my wife.

What is next.....Vonage is responsible for getting me a battery backup system just in case I need to call 911 when the power is out? Everyone here knew what they were getting when they signed up for this service. How about enjoying the money you are saving. Get a cell phone for heavens sake or go back to pots if you that unhappy.

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Last edited by DentalRep on Thu Mar 03, 2005 7:49 pm; edited 2 times in total
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Mar 03, 2005 6:44 pm    Post subject: Reply with quote Back to top

DentalRep wrote:
What is next.....Vonage is responsible for getting me a battery backup system just in case I need to call 911 when the power is out?

Shhhh!!! Don't give the whiners any (more) crazy ideas. Wink

Next thing you know, they'll be calling for legislation to force Voip carriers to ship a UPS with each adapter, and ISPs to guarantee packet delivery to the same reliability standards as POTS service. (which is essentially 100% uptime, come hell or high water)

Oops, I think I've said too much already.
 
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mrkleen
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Joined: Mar 03, 2005
Posts: 23
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PostPosted: Thu Mar 03, 2005 7:22 pm    Post subject: Reply with quote Back to top

OH yeah, if you dont like one small peice of an otherwise great service put it down and walk away. That is the answer to everything. I'm sure none of you ever complain.

Sorry if you think I am "whining"

I understand that regulation of any kind does not make sense for phone over boadband nor am I asking for it.

My gripe is simply this: you fill out this info for emergency 911 service and tell you that your call will be routed to the proper authorities (differently than POTS as long as there is power and an internet connection, yes i get it) and then bury the information saying that you better be dying between 9 and 5 m-f for this service to work. This should be right up front.

In my opinion, if they do not know if it can be answered then it should not be offered until something reliable is in place. I don't even care that what they offer does not have the "Enhanced" features, it would just be nice to know that the call would be answered.

911 is a fundamental service and Vonage obviously agrees or else they would not be working on it.

Excuse me for posting a thought to a message board.

Including the battery backup is a pretty good idea, I think I will put that in as a feature request Wink
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ToddlerTN
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PostPosted: Thu Mar 03, 2005 7:34 pm    Post subject: Reply with quote Back to top

mrkleen,

To quote "The Big Lebowski":

"Smokey, you are about to enter a world of pain...a world of pain...."
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mrkleen
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Joined: Mar 03, 2005
Posts: 23
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PostPosted: Thu Mar 03, 2005 7:44 pm    Post subject: Reply with quote Back to top

Please don't hurt me too bad, I can't call 911. Eek
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mrkleen
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Joined: Mar 03, 2005
Posts: 23
Location: NorthEast

PostPosted: Thu Mar 03, 2005 7:49 pm    Post subject: Reply with quote Back to top

rebus wrote:

put it back on the shelf and walk away.


If everyone that had one little complaint about this system did as you suggest, there would be nothing to complain about and we would all still be using baby bells.

Also no one cared to answer my question: Has anyone else had that experience when testing 911?
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Mar 03, 2005 8:25 pm    Post subject: Reply with quote Back to top

mrkleen wrote:
My gripe is simply this: you fill out this info for emergency 911 service and tell you that your call will be routed to the proper authorities (differently than POTS as long as there is power and an internet connection, yes i get it) and then bury the information saying that you better be dying between 9 and 5 m-f for this service to work. This should be right up front.


There is 911 information (and the limitations thereof) all over the website, and Vonage makes it very clear their 911 service is NOT the same as 911 on POTS. In fact, they just about beat you over the head with that information.

http://www.vonage.com/help_knowledgeBase_article.php?article=394&category=0

http://www.vonage.com/help_knowledgeBase_article.php?article=113&category=0

mrkleen wrote:
In my opinion, if they do not know if it can be answered then it should not be offered until something reliable is in place.

You don't seriously mean that, do you? So according to you, it's better to have no 911 at all than to have second-best service.

For the record, I would prefer E-911, but the 911 alternative Vonage offers in our area is good enough for now. Our PSAP is manned and answered 24x7x365. Sure, our address is not transmitted with the call, but until a few years ago, it wasn't transmitted with POTS either. In fact, until the 1980s, we didn't even have 911 service. The phone company used to distribute stickers with Police & Fire Department phone numbers. We used to have one stuck inside a cupboard door, or a nightstand drawer, next to each phone in the house. You probably remember them from your own home growing up.

But enough bickering. I have some good news for you. Vonage has made it possible for both of us to get our wish. For those (like you) who would rather have no 911 than settle for second best, don't activate it.

Those of us who are willing to live with the PSAP alternative until Vonage deploys E-911 can enable it.

We both win. There, now don't you feel better? Very Happy

 
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