I am trying to reach my wife at her work and all I get is a fast busy. This happened last week also. It is a 1 -888 number. Don't like it., any ideas on the cause?
_________________ Dave SB5100 >> WRT54G >> RT31P2 Comcast HSI
sfaid New Forum Member
Joined: Mar 01, 2005 Posts: 5
Location: Macungie, PA.
I've had a similar experience when my wife tried to call 2 different catalog companies to place an order. I call 888 bridgelines (conference) for work multiple times everyday and have no problems so I suspect it is at the Landline end. Is your wife's number an order or customer support type line. I wonder if they block calls that do not provide full caller ID info or something like that?
Are you blocking your caller id? The carrier on the PSTN side is probably not getting your caller id and will therefore not put through the call, because they won't have sufficient billing information to present to the enterprise that owns the 800 number. Test by unblocking your caller id and see if you can reach that number. If so, you should open a ticket with Vonage on it, because this is a fixable problem for them
otaku Vonage Forum Evangelist
Joined: Feb 02, 2005 Posts: 318
Location: Orlando, FL
The toll free number that you are trying to dial may be a regional toll free number and not a national number. Companies who are using regional toll free numbers are paying the toll charges for this call. Since calls are routed via the Internet with the Vonage service the number that you are dialing from may be recognized as a long distance number and the call may not be completed.
try being in Canada, can't call hardly any 800 numbers here cuz of this problem.. ok when the company has a local number somewhere, but when you call it and it says it's been changed to the 1-800 # then out comes the cell phone.. LoL..
As a new user, I'm finding there's more to this fast busy signal thing. In my case it took several tries to get through even to Vonage's 800 number. Of course after going through all the menus I got busy signals. Finally by choosing another menu option I got a live person, who then transferred me to support. Then after 45 minutes someone answered in support only to take my complaint and say he'd call me back. Based on the experience of others I'm not holding my breath.
So here's the complete issue; maybe somebody has some ideas. The setup is a combined T1 modem/router with eight ports, and the PAP2 phone adapter hooked to one of the ports. I set up the adapter for static IP and am forwarding the four port ranges recommended in the PAP2 manual. There has always been a dial tone, but frequently when placing calls one either gets a fast busy signal after a brief pause or the recording "We're sorry, the number you dialed is invalid, please check the number and dial again." I'm using 11-digit dialing. Certain in-state long distance calls in other area codes are especially problematic, as are some 800/888 numbers. The problem seems somewhat random, in that sometimes the calls go through. By comparison, calling on a POTS line always works. Of course I have tried restarting the network and adapter a couple times.
If this doesn't get resolved it's unlikely I'll stick with Vonage. Who needs the hassle?
Posted:
Wed Mar 02, 2005 2:44 pm Post subject: Fast busy signal: not Vonage's fault, is issue with PAP2
Because people like me look to these forums for help I have to follow up my post by letting Vonage off the hook (mostly) for the outbound connection problems I mentioned above. The problem actually seems to be an interaction between the PAP2 adapter and our phone system (Voice Logic Voice Pro 512). The latter has worked fine with multiple POTS lines, but the PAP2 seems to drop or corrupt DTMF tones from the system. Thus we get the intermittent dialing problems, which perhaps are not number-specific after all, unless certain of the tone pairs are corrupted more than others. Now the question is whether the PAP2 is defective or if not, whether there are any adjustments that can be made improve the DTMF transfer? We'd lose too much functionality if we have to hook the PAP2 directly to our phones.
otaku Vonage Forum Evangelist
Joined: Feb 02, 2005 Posts: 318
Location: Orlando, FL
Posted:
Wed Mar 02, 2005 2:48 pm Post subject: Re: Fast busy signal: not Vonage's fault, is issue with PAP2
slimcity wrote:
Because people like me look to these forums for help I have to follow up my post by letting Vonage off the hook (mostly) for the outbound connection problems I mentioned above. The problem actually seems to be an interaction between the PAP2 adapter and our phone system (Voice Logic Voice Pro 512). The latter has worked fine with multiple POTS lines, but the PAP2 seems to drop or corrupt DTMF tones from the system. Thus we get the intermittent dialing problems, which perhaps are not number-specific after all, unless certain of the tone pairs are corrupted more than others. Now the question is whether the PAP2 is defective or if not, whether there are any adjustments that can be made improve the DTMF transfer? We'd lose too much functionality if we have to hook the PAP2 directly to our phones.
You might want to make a new post in the forum about your problems. I'm not really familar enough with your phone system to answer, but if you make this a separate post there may be someone out there who will see your problem better.
Posted:
Wed Mar 02, 2005 4:44 pm Post subject: Fast busy signal: related to noise problem with PAP2
I won't bother with a fresh thread since this should be my last word on the subject. Maybe someone will find this useful. Often if you do enough searching you find you own answers. I mentioned above that my DTMF signals were being corrupted. It turns out that even though my Vonage line is very quiet there is still a noise problem with the PAP2. I found this out by trying the solution discussed in this thread:
All you do is connect an off-hook phone (or short circuit) to the second phone jack on the PAP2. Problem solved, or at least worked around. I had wanted to sign up for another line if Vonage worked out, but I guess I'll wait until Vonage offers an official solution, if they ever do.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New LeonBorde New Today 36 Yesterday 47 Total 69866 Who Is On Site Visitors 120 Members 0 Total 120
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.11 Seconds and 115 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 36
Yesterday 47
Total 69866
Who Is On Site
Visitors 120
Members 0
Total 120
+0.01