Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
earl
New Forum Member
New Forum Member


Joined: Mar 24, 2005
Posts: 2
Location: Massachusetts

PostPosted: Thu Mar 24, 2005 10:27 am    Post subject: Reply with quote Back to top

After reading this post, I decided to dial 911 last night to confirm that it would work properly. I was pleasantly surprised when after a 1/2 ring my local town police dispatcher answered and said I had reached emergency dispatch. We spoke for a few moments, after I quickly informed the dispatcher that this was not an emergency call, and she confirmed that as long as name, address, and phone number are provided (address most important) that in the event of an actual emergency help would have been on the way. The local dispatcher knew nothing of Voip or Vonage and took down my information to forward to a Lieutenant so they could start making others on the police force aware of this new approach to contacting 911 without E-911. I agree with earlier postings that it's worth testing your activated Vonage 911 to be sure the proper PSAP has been defined and working. Now if my LNP transfer goes through smoothly (6 days and waiting), I may decide to play the lottery.
View user's profile Send private message
estiegel
New Forum Member
New Forum Member


Joined: Mar 04, 2005
Posts: 4

PostPosted: Fri Mar 25, 2005 11:41 am    Post subject: Reply with quote Back to top

i just tested 911 in Naperville, IL. The call was answered in 1/2 ring, but it was the dispatcher, not the 911 center. No address info was being passed to them.

I would have to give them the info in the case of an emergency. Hopefully I can?????
View user's profile Send private message
jonlord
New Forum Member
New Forum Member


Joined: Feb 12, 2005
Posts: 6

PostPosted: Fri Mar 25, 2005 1:14 pm    Post subject: Reply with quote Back to top

alaw168 wrote:

What I don't understand is why Vonage make you jump through hoops to activate 911 service.

911 activation could easily be a simple step in the sign-up process, with an option to skip. They can even default your billing address, just like they do for the shipping address. If you choose to skip, then they can give you the red boldface message that 911 service will be limited and that you can always activate later from the webpage. We've seen this all the time during software installation asking you to register.

Unless, of course, activating 911 service would cost Vonage money that they don't want to pay unless absolutely have to, i.e. when you explicitly go to activate it.


That would be a horrible idea. One of the selling points of Voip is the fact that it is portable. If it is defaulted to a billing address say in City A, but the phone adapter was in City B. When you called 911 from city B, then the responders would go to the billing address in city A. Defaulting would just cause more confusion. (that would be like defaulting a cellphones 911 service to the billing address !!!

Don't forget that when you sign up for a traditional phone line, you have to have a physical address for installation, however the bill can go anywhere.

When you purchase Voip, no one asks where you are physically going to install it. They just need to know where to send the bill.

Therefore the choice to NOT default to a billing address was an extremely smart one by Vonage. Also, as 911 routing is database driven, I doubt that costs are a concern.
View user's profile Send private message
jnuzzi
Vonage Forum Master
Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Fri Mar 25, 2005 1:43 pm    Post subject: Reply with quote Back to top

jonlord wrote:
That would be a horrible idea. One of the selling points of Voip is the fact that it is portable. If it is defaulted to a billing address say in City A, but the phone adapter was in City B. When you called 911 from city B, then the responders would go to the billing address in city A.

Actually, in most cases you will have to tell the person who answers your call where to send the responders. This is why E-911 is so important.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
View user's profile Send private message
sntyar
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 19, 2005
Posts: 13
Location: kentucky

PostPosted: Fri Mar 25, 2005 8:30 pm    Post subject: 911 Reply with quote Back to top

i live in a suburb of Lexington,Ky. I reached my city 911 dispatch office and just had to verify that they had the correct info, except for the fact that my Vonage number is regestered to lexington and not the city i live in. she said it was a good thing i did test this or it may have caused a mix up in the event of an emergancy.
View user's profile Send private message Send e-mail
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Fri Mar 25, 2005 11:31 pm    Post subject: Reply with quote Back to top

jonlord wrote:
alaw168 wrote:

What I don't understand is why Vonage make you jump through hoops to activate 911 service.

911 activation could easily be a simple step in the sign-up process, with an option to skip. They can even default your billing address, just like they do for the shipping address. If you choose to skip, then they can give you the red boldface message that 911 service will be limited and that you can always activate later from the webpage. We've seen this all the time during software installation asking you to register.

Unless, of course, activating 911 service would cost Vonage money that they don't want to pay unless absolutely have to, i.e. when you explicitly go to activate it.


That would be a horrible idea. One of the selling points of Voip is the fact that it is portable. If it is defaulted to a billing address say in City A, but the phone adapter was in City B. When you called 911 from city B, then the responders would go to the billing address in city A. Defaulting would just cause more confusion. (that would be like defaulting a cellphones 911 service to the billing address !!!

Don't forget that when you sign up for a traditional phone line, you have to have a physical address for installation, however the bill can go anywhere.

When you purchase Voip, no one asks where you are physically going to install it. They just need to know where to send the bill.

Therefore the choice to NOT default to a billing address was an extremely smart one by Vonage. Also, as 911 routing is database driven, I doubt that costs are a concern.

First of all, EVERYONE with Vonage outside of Rhode Island has to provide their name and address to whoever answers when they dial 911. So your "I'm on vacation" scenario doesn't fly.

What actually would happen in that situation is you would dial 911 and get connected to the PSAP associated with the address you entered on the 911 signup page rather than a PSAP wherever you happen to be. Which, although confusing, one could argue is better than nothing. It at least connects you to a person trained to talk you through CPR, poison control, etc. or who can explain to you "hey, you're in Texas, not in San Francisco." And hopefully someone technical enough to take Vonage on the road wouldn't be so simultaneously foolish as to try and call 911 from their portable adapter if they hadn't updated their 911 address on the Vonage website.

Now that we've covered that, here's a simple idea:

- Make the 911 signup process a mandatory step in the signup process
- Any time the customer's IP address changes, automatically generate an email, voicemail and/or Dashboard link to the customer requiring them to verify or update their 911 address

Not a perfect solution, but not terribly intrusive for people who don't travel, and it addresses the witless traveller who wouldn't otherwise know any better.

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sat Mar 26, 2005 12:22 am    Post subject: Reply with quote Back to top

What amazes me about all of this is the lack of concern that the telephone companies seem to have regarding Voip and 911. I am sure they want to put their competitors out of business, but at the expense of human lives? That just goes to show how callous and greedy the big telephone companies really are, and gives us one more reason to switch.

I can assure you that if millions of people start switching to Voip, over time there will be emergencies that take place where hundreds of people are not going to get any 911 help due to this craziness. That in itself will force the government to step in and settle the whole mess once and for all. Hopefully that is as far as regulations will get with Voip.

The big purpose of 911 was to have the identity along with the address of the caller. A person could be choking to death, a child may not know his or her address, and a person could have an intruder in the house and does not want to be heard talking to 911 on the phone. These are real concerns that happen every day somewhere in the US and Canada. I think it is important to have a database setup that will provide more information when 911 is called. It cannot be that hard to set this up, but Voip is still quite new. We did not always have 911 with regular PSTN lines. They had lots of time to set it up. I suspect that over the next few years, 911 will be equally as good through Voip.

The loss of phone service in power outage is another issue that should be looked at. With technology the way it is today, these things should be fairly simple obstacles to overcome.

We sent a man to the moon in the late 60s! Forty years later we should be smart enough to provide decent 911 and UPS on Voip phone service.
View user's profile Send private message
rridley
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 06, 2005
Posts: 10

PostPosted: Mon Mar 28, 2005 9:43 am    Post subject: Reply with quote Back to top

I just called 911 to verify where the calls are directed.

Vonage correctly diverts them to the local sheriff's office which is the same office that receives the 911 traffick. So far so good. The problem came during the information transfer when the operator figured out that I am in the POTS E-911 calling area. The dispatcher was adamant that I could not have called 911 because the information was not showing up on her screen. If I had really called 911 like I claimed, she would have this information. No amount of explanation would convince her that this was NOT a call from Qwest (local POTS provider) or a cell phone.

Vonage performed as expected, but the local emergency dispatch need some training.
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Mon Mar 28, 2005 10:44 am    Post subject: Reply with quote Back to top

I guess the most important thing is that you got through to someone who could help you in case there was a real emergency. Let's just hope that several others have emergencies before you do so that by the time you ever need to call 911, everything will be stabilized.

rridley: What city are you in? Are you in Canada? You talked about sheriff's office. Maybe you are in the US as we don't have sheriffs in Canada.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 28, 2005 1:05 pm    Post subject: Reply with quote Back to top

rridley wrote:
The dispatcher was adamant that I could not have called 911 because the information was not showing up on her screen. If I had really called 911 like I claimed, she would have this information.

The dispatcher is actually correct. Your call did not come in on the 911 line, it came in on a 7-digit "non-emergency" line that is also routed to the dispatch center.

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Timbip
New Today 2
Yesterday 3
Total 99049

Who Is On Site
Visitors 120
Members 0
Total 120


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 607 Pages In The Last 60 Seconds
The Vonage VoIP Forum