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reebok
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PostPosted: Wed Mar 02, 2005 10:22 am    Post subject: Reply with quote Back to top

stop doing what exactly? there is a 14 day trial, which starts after you register with them

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PostPosted: Wed Mar 02, 2005 11:11 am    Post subject: Reply with quote Back to top

Magilla wrote:
Any word on this " Vonage is working aggressively to provide this solution in additional states before the end of 2004." regarding e911?


I believe Vonage has E911 in Rhode Island. The word from the Vonage reps on this forum is to expect a larger expansion soon, I'd guess hopefully before the end of the year.

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PostPosted: Sat Mar 05, 2005 11:21 am    Post subject: Reply with quote Back to top

I just made a test call to 911.

They said it was ODD, but that it went to the non-emergency number and that I should contact the carrier to correct that.

Worth a call to Customer Service?

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reebok
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PostPosted: Sat Mar 05, 2005 11:35 am    Post subject: Reply with quote Back to top

I'm not sure how you possibly missed this but that is exactly what is supposed to happen with most Voip services and Vonage. just make sure it's the right location.

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SaltAquatics
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PostPosted: Sat Mar 05, 2005 12:56 pm    Post subject: Reply with quote Back to top

I tested my 911 service just the other night and got my county dispatcher.

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PostPosted: Sat Mar 05, 2005 1:11 pm    Post subject: Reply with quote Back to top

otaku wrote:
Magilla wrote:
Any word on this " Vonage is working aggressively to provide this solution in additional states before the end of 2004." regarding e911?


I believe Vonage has E911 in Rhode Island. The word from the Vonage reps on this forum is to expect a larger expansion soon, I'd guess hopefully before the end of the year.


We do. Somehow my address got munged a bit, they switched from 221 to 211 but E-911 folks have corrected it.
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alaw168
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PostPosted: Sat Mar 05, 2005 1:38 pm    Post subject: Reply with quote Back to top

LouisB_TX wrote:
Vonage makes it crystal clear with red boldface font that you do not have 911 service until you activate it with them.Wink


What I don't understand is why Vonage make you jump through hoops to activate 911 service.

911 activation could easily be a simple step in the sign-up process, with an option to skip. They can even default your billing address, just like they do for the shipping address. If you choose to skip, then they can give you the red boldface message that 911 service will be limited and that you can always activate later from the webpage. We've seen this all the time during software installation asking you to register.

Unless, of course, activating 911 service would cost Vonage money that they don't want to pay unless absolutely have to, i.e. when you explicitly go to activate it.
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pitroad
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PostPosted: Sat Mar 05, 2005 1:57 pm    Post subject: Reply with quote Back to top

Hum ..... I just tested by dialing 911. I got the 911 emergency desk but they show NO address for me. Said I would need to provide an address each time I called. I requested they double check this and they did. Same answer ... I would need to provide a physical address because one doesn't show up on their screens. Is this the way things are suppose to work with Voip ?
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reebok
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PostPosted: Sat Mar 05, 2005 1:59 pm    Post subject: Reply with quote Back to top

did you read this thread? or any of a ton of threads that this has been discussed in? or heck, even Vonage?
http://vonage.com/features.php?feature=911

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PostPosted: Sat Mar 05, 2005 2:15 pm    Post subject: Reply with quote Back to top

Could the idea that the company that creates the E911 record charges for each use? Last I heard the routing for Vonage (Focal) is handled by a company in Colorado named Intrado?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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