OK to test 911?

Posts: 3198 · Posted: Wed Mar 02, 2005 10:22 am Post subject:

stop doing what exactly? there is a 14 day trial, which starts after you register with them

Posts: 318 · Posted: Wed Mar 02, 2005 11:11 am Post subject:

Magilla wrote:

Any word on this " Vonage is working aggressively to provide this solution in additional states before the end of 2004." regarding e911?

I believe Vonage has E911 in Rhode Island. The word from the Vonage reps on this forum is to expect a larger expansion soon, I'd guess hopefully before the end of the year.

Posts: 8 · New Forum Member Joined: Mar 04, 2005 Posts: 8

I just made a test call to 911.

They said it was ODD, but that it went to the non-emergency number and that I should contact the carrier to correct that.

Worth a call to Customer Service?

Bill

Posts: 3198 · Posted: Sat Mar 05, 2005 11:35 am Post subject:

I'm not sure how you possibly missed this but that is exactly what is supposed to happen with most Voip services and Vonage. just make sure it's the right location.

Posts: 126 · Posted: Sat Mar 05, 2005 12:56 pm Post subject:

I tested my 911 service just the other night and got my county dispatcher.

Posts: 78 · Posted: Sat Mar 05, 2005 1:11 pm Post subject:

otaku wrote:

Magilla wrote:

Any word on this " Vonage is working aggressively to provide this solution in additional states before the end of 2004." regarding e911?

I believe Vonage has E911 in Rhode Island. The word from the Vonage reps on this forum is to expect a larger expansion soon, I'd guess hopefully before the end of the year.

We do. Somehow my address got munged a bit, they switched from 221 to 211 but E-911 folks have corrected it.

Posts: 10 · Vonage Forum Associate Joined: Feb 23, 2005 Posts: 10

LouisB_TX wrote:

Vonage makes it crystal clear with red boldface font that you do not have 911 service until you activate it with them. Wink

What I don't understand is why Vonage make you jump through hoops to activate 911 service.

911 activation could easily be a simple step in the sign-up process, with an option to skip. They can even default your billing address, just like they do for the shipping address. If you choose to skip, then they can give you the red boldface message that 911 service will be limited and that you can always activate later from the webpage. We've seen this all the time during software installation asking you to register.

Unless, of course, activating 911 service would cost Vonage money that they don't want to pay unless absolutely have to, i.e. when you explicitly go to activate it.

Posts: 61 · Posted: Sat Mar 05, 2005 1:57 pm Post subject:

Hum ..... I just tested by dialing 911. I got the 911 emergency desk but they show NO address for me. Said I would need to provide an address each time I called. I requested they double check this and they did. Same answer ... I would need to provide a physical address because one doesn't show up on their screens. Is this the way things are suppose to work with Voip ?

Posts: 3198 · Posted: Sat Mar 05, 2005 1:59 pm Post subject:

did you read this thread? or any of a ton of threads that this has been discussed in? or heck, even Vonage?
http://vonage.com/features.php?feature=911

Posts: 433 · Posted: Sat Mar 05, 2005 2:15 pm Post subject:

Could the idea that the company that creates the E911 record charges for each use? Last I heard the routing for Vonage (Focal) is handled by a company in Colorado named Intrado?