Not receiving email alerts about voicemails?

Posts: 8

Is anyone else having problems receiving email alerts when they have voicemail?

I've tried my usual account and a mac.com address, but haven't received any emails in the five weeks that I've had the service. I've also tried disabling alerts and then re-enabling them to no avail.

Other email from vonage.co.uk gets through fine though.

Posts: 57 · Posted: Thu Mar 03, 2005 3:43 pm Post subject:

It seems to be a problem with UK accounts. Vonage support don't seem interested about it either.

Posts: 8

I've done some checking and I think I've found the problem.

I decided to try entering an email address for a server where I can access the mail logs. The alerts are getting to my server, but with a from address of <phone number>@vm.vonage.co.uk

Problem is, when the server tries to verify that this is a genuine address, it finds that the host vm.vonage.co.uk doesn't exist, so refuses the message.

Not all servers are setup to check from addresses, so I guess it's not been noticed by many people.

Does anyone at Vonage read this forum that can give a sysadmin a nudge to fix this? I get the feeling that emailing customer support will result in a stock response.

Posts: 57 · Posted: Sat Mar 05, 2005 3:43 am Post subject:

Spot on. Having had a look at my mail logs I have seen the same thing. Hopefully Vonage will pay some attention to e-mails to them about this and get it fixed.

Posts: 63 · Full Forum Member Joined: Jan 29, 2005 Posts: 63

i know some people at vonage and will pass this on since i had the same problem but couldnt figure out what the problem was

james

Posts: 2 · Posted: Mon Mar 14, 2005 1:20 pm Post subject: no email alerts

I'm having the same problem and am getting warm words from Vonage whe they decide to answer but little else. I have had a ticket outstanding for 5 days now. I'm very annoyed as it is a feature that I require to use

David

Posts: 57 · Posted: Mon Mar 14, 2005 1:29 pm Post subject:

This now seems to have been fixed.

Posts: 2 · Posted: Mon Mar 14, 2005 3:30 pm Post subject:

It does indeed appear to be fixed. So, Vonage, why didnt you tell me about your good works?

David

Posts: 57 · Posted: Mon Mar 14, 2005 3:45 pm Post subject:

they never do. They obviously think it will be more interesting for us if we discover these things ourselves Very Happy