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Joined: Feb 24, 2005
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PostPosted: Mon Feb 28, 2005 3:10 pm    Post subject: Goodbye Vonage Reply with quote Back to top

I requested a full refund today. I was really hoping that this would work for me, I liked the idea of getting a regular line and dedicated fax line for less than Qwest. I liked the call features online and the other web interface options, but the consistency of the service and the lack of customer service sent me packing.

This is a technical product and without sufficient tech support, it's not for the mainstream user yet. I can't be without a phone and there are too many glitches in the system.

I'll give them about 6 months and maybe try again.
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pankej2000
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PostPosted: Mon Feb 28, 2005 3:18 pm    Post subject: Reply with quote Back to top

goodbye Lol
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tysonfamnc
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Joined: Jan 28, 2005
Posts: 188
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PostPosted: Mon Feb 28, 2005 3:47 pm    Post subject: Reply with quote Back to top

Good luck...so far so good for us and that is saving us $$$.
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jim2766
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PostPosted: Mon Feb 28, 2005 5:15 pm    Post subject: Reply with quote Back to top

I personally have had terrible customer service with verizon, the minor glitches I have had with Vonage is totally acceptable to me. I have had dropped calls, bad connections and all that good stuff that happens with Vonage happen with my land line too. Try calling verizon or you local current carrier and get off the phone with them with out them trying to sell you something else either services, features or other crap you dont need or want. Doesn't happen with Vonage. It took me 45 minutes on the phone with verizon just to get call forwarding while experimenting with Vonage. 45 minutes for a feature upgrade!!!! Then on top of it they cancelled my other features by mistake. What a nightmare!!! GOODBYE Verizon!!! Hello Vonage!!
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tysonfamnc
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Location: Ft Bragg NC

PostPosted: Mon Feb 28, 2005 5:38 pm    Post subject: Reply with quote Back to top

LOL...I said the same to Sprint. Why am I gonna pay $60 a month for local services and not make any LD calls? I was making all my LD calls on my T-mobile nights and weekends. Now I can make all my LD calls and still have my T-mobile for when I leave the home. One thing I do not like that Sprint offered but I could never get to work is the call-forwarding, with Vonage I do not have to set it everytime I leave the house which with Sprint I did and that was a pain in the arse and yes I hated calling Sprint and having to go thru a sales pitch when I called for a reason not to buy their expensive service. So far I have had great customer service with Vonage and no major issues. I wish we had this while we were in Germany because we had $400 phone bills because I always called back to the states. If we should ever go back overseas you better believe I am gonna take my Vonage with me.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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