Day of Transfer

Posts: 21 · Vonage Forum Associate Joined: Feb 11, 2005 Posts: 21

Today, my line is supposed to be transferred and was wondering what I can expect? The reason I ask is that I can my old POTS line is still active and was wondering if this is correct? When I make a call from my cell phone to my transferred number, its going through vonage. I can also dial from my old pots line to my transferred number and this is going through as well.

Just wondering if it takes an extra day for the old pots line to become de-actived.

Thanks and have a wonderfull day.

Posts: 156 · Vonage Forum Master Joined: Jan 30, 2005 Posts: 156

My line went dead 1 day later at 5PM

Posts: 87 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 87

Here's my experience...

Feb 22 - I get an email saying that Carrier Approved Transfer. The email said it was going to be completed on Feb 23.

Feb 23 - I noticed that calls to my home number is ringing on the Vonage line. My POTS still has a dialtone. During the afternoon, the Vonage line rings one time, and then rings one time again a minute later. The Caller ID says "Vonage Holdings". About an hour later, it repeated... two single ring one minute apart. Caller ID shows the same. It annoyed my wife a bit. I just told her that they were probably testing the lines. This I figured was true because these calls did not show up on the activity log.

Feb 24 - My POTS line is dead when I wake up. Again in the afternoon, the phone rings a a single time twice, one minute apart. Same Caller ID. Less than an hour later, I get another email saying that the LNP Transfer was complete.

Feb 25 - SBC calls with a recording that said our phone service was transferred to a new carrier. I'm sure it's standard policy to make you aware if you were being slammed.

Posts: 87 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 87

Here's the exact email, if anyone is interested...

* I probably should have gotten this email on Feb 23, not Feb 24.
* Also I didn't have to reactivate my 911, it was still active.
* And I think my Voicemail PIN that I originally changed was still active (i.e. not reset to 1234).

Subject: Transfer of 1-(xxx)-xxx-xxxx Complete

1-(xxx)-xxx-xxxx is now your permanent Vonage telephone number.

We have successfully ported your existing phone number to your Vonage account. You will most likely need to reboot your "Digital Phone Adapter" in order to activate this number on your device. Simply unplug the power cable for 20 seconds and plug it back in again. Please wait about 5 minutes for the device to register. You should then hear a dial tone and be able to make calls.

You will still be able to make outgoing calls using your current home phone jacks with your original phone number, as well as with our device until midnight tonight when the change will be completed in full. At that time your original phone number will be completely available only through Vonage. You do not need to contact your previous provider to disconnect the line. This is taken care of during the transfer of your number to Vonage. Please be advised that you will receive a final bill from your previous provider.

During the transfer of your number to Vonage you may experience down time. Typically the loss of your service will last between one to two hours.

Your Voicemail Box was reset following the Number Transfer Process. You may access your Voicemail Box by calling your local access number in your area. If you do not know your local access number you can find one on the Vonage website:
http://www.vonage.com/features.php?feature=voicemail

Keep in mind that the Voicemail system will identify your Vonage Phone Number ONLY when calling from that number. Alternatively, you may access your Voicemail from another line, however you will be required to enter your Vonage phone Number (1+ 10 digit phone number).

In addition, your Voicemail PIN has been reset to "1234". You will be required to select a PIN the very first time you access the Voicemail System.

PLEASE BE ADVISED THAT YOU WILL NEED TO REACTIVATE YOUR 911 DIALING CAPABILITY FOR THE NUMBER YOU TRANSFERRED TO VONAGE.

Please do not reply to this E-mail because it is automatically generated at the completion of your transfer.

As always, if you have any questions,
Email: numbertransfer@vonage.com
Phone: 1-866-496-6359
Fax: 1-866-281-3308
9am - 5pm (EST) Mon - Friday

Thank You.

Vonage LNP Department