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postal
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Joined: Feb 27, 2005
Posts: 13
Location: Fairfield, CA

PostPosted: Sun Feb 27, 2005 3:21 pm    Post subject: Problems setting bandwidth saver Reply with quote Back to top

Got Vonage about a week ago, callers having problems hearing me, trying to adjust the bandwidth saver but slider won't move up or down. What am I doing wrong Question Never mind, got it Embarassed Any sugestions on my problem will be appreciated Very Happy
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bbtrumpetguy
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Sun Feb 27, 2005 3:48 pm    Post subject: Re: Problems setting bandwidth saver Reply with quote Back to top

postal wrote:
Got Vonage about a week ago, callers having problems hearing me, trying to adjust the bandwidth saver but slider won't move up or down. What am I doing wrong Question Never mind, got it Embarassed Any sugestions on my problem will be appreciated Very Happy
Did lowering the bandwidth setting help?
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jockey
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Joined: Dec 26, 2004
Posts: 89
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PostPosted: Sun Feb 27, 2005 4:04 pm    Post subject: Reply with quote Back to top

Did you run speed tests?? If so what were the results. Also run a test at www.testyourvoip.com and report the results. Maybe someone here can help.
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postal
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Joined: Feb 27, 2005
Posts: 13
Location: Fairfield, CA

PostPosted: Sun Feb 27, 2005 4:28 pm    Post subject: Reply with quote Back to top

Just ran a speed test, here are the results. You think lowering the bandwidth will help?

2005-02-27 16:26:30 EST: 3050 / 227
Your download speed : 3124201 bps, or 3050 kbps.
A 381.3 KB/sec transfer rate.
Your upload speed : 233372 bps, or 227 kbps.
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jockey
Vonage Forum Senior
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Joined: Dec 26, 2004
Posts: 89
Location: Upstate New York

PostPosted: Sun Feb 27, 2005 6:57 pm    Post subject: Reply with quote Back to top

If people are having trouble hearing you then it your upload. Although you should have enough speed ( using 90 out of 227) if your speed drops much during a call you may have problems. I get around 350/up and people say the voice is choppy once in awhile when my bandwith saver is set to 90. I also have a problem with echo at 90. I have lowered my bandwithsaver to 50 and the choppy is gone although I still get an echo once in a while.
It would also help to know what you mean by " people are having trouble hearing me". Is it choppy audio, no audio, or the dreaded "your in a tunnel sound. If it is the tunnel or far away thing call Tech (non) support ( have a light snack handy for the hold time) and have them raise your FXS Input. I had them do that for me yesterday and I will let you know if that helps.
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postal
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Joined: Feb 27, 2005
Posts: 13
Location: Fairfield, CA

PostPosted: Sun Feb 27, 2005 7:12 pm    Post subject: Reply with quote Back to top

I'll lower the bandwidth to 50 and see, made several calls in the last hour, people complain about choppy audio from my end. It would be nice to have tech people here that could take care of problems with out having to call in Razz
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reebok
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Joined: Oct 24, 2004
Posts: 3198
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PostPosted: Sun Feb 27, 2005 7:15 pm    Post subject: Reply with quote Back to top

there have been 4 so far, and none of them have been here for a bit.
personally if I worked for Vonage (and I applied but they didn't want me...punks) I wouldn't want to do this in my free time. they were bombarded here.

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miesterio
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Joined: Nov 10, 2005
Posts: 7

PostPosted: Thu Nov 10, 2005 5:23 am    Post subject: Reply with quote Back to top

the problem i've been having is i can't even see the bandwith saver portion of my control panel. it just straight dissapeared. anyone know what this would be about?
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Nov 10, 2005 8:35 am    Post subject: Reply with quote Back to top

miesterio wrote:
the problem i've been having is i can't even see the bandwith saver portion of my control panel. it just straight dissapeared. anyone know what this would be about?


Odd. Just to double-check, for me it is under the FEATURES tab, third from the top, on the left.
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Thu Nov 10, 2005 10:06 am    Post subject: Reply with quote Back to top

miesterio wrote:
the problem i've been having is i can't even see the bandwith saver portion of my control panel. it just straight dissapeared. anyone know what this would be about?


What browser are you using? It works for me in both Firefox and Explorer, but try a different browser from the one your using - you may not have a plug-in you need or some other layout/display issue may be preventing you from seeing it in the browser you are using.
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