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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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jrairden
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 27, 2005
Posts: 16

PostPosted: Sun Feb 27, 2005 11:03 am    Post subject: Day 2, and the frustrations are still here Reply with quote Back to top

This is the second day i've had Vonage service. I was referred by a friend who swears by this. So far, it's been a nightmare, and based on some things i've read here, i'm dreading having to deal with customer service.

I"m sure this is addressed somewhere on the forums, but i've looked around 2 hours and haven't found an exact answer.

Here's my setup.

Time Warner Cable-->Webster modem-->Linksys WRT54GS wireless router--> RT31P2-->Uniden Power Max 5.8GHz phone

I had a dial tone out of the box within 15 minutes of moving things around. THe sound quality is kickass, and the dashboard is sweet.

but...

Anytime i do anything on the internet, whether pull up a site or download something, the power light on the phone adapter continues to blink until i unplug it. As soon as i unplug it and plug it back in, it works within 30 seconds, and there's a dial tone. I had to "power cycle" this 8!! times yesterday evening.

I've read through the forum, and have no idea what QOS or anything like that is. I have the quality set to the highest possible.

Another thing, i can connect to my wireless router with no problems, but I can't ping, or connect, to the phone adapter.

Can someone either link, or explain in detail, what i can do. I"m so close to cancelling this already.

Cry
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iskyfly
Full Forum Member
Full Forum Member


Joined: Feb 21, 2005
Posts: 40

PostPosted: Sun Feb 27, 2005 11:08 am    Post subject: Reply with quote Back to top

strictly for the purposes of troubleshooting can you try the following and see if you still have problems;

connect the rt31p2 directly to the cable modem and connect your phone and pc to the rt31p2.
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kd1s
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Sun Feb 27, 2005 11:12 am    Post subject: For best results Reply with quote Back to top

And to allow QOS, it's best to do it in this order:

Cable Modem --> Vonage Router --> Your router.

At least that's how I have it set up and haven't had anyh problems at all. Interestingly the Vonage supplied RT31P2 has a firewall installed on it - my Netgear FVS318 now just emails me the NTP request logs and every one in a great while a SMURF attach will make it from the Linksys to the Netgear router.
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dabones
Vonage Forum Evangelist
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Sun Feb 27, 2005 11:13 am    Post subject: Reply with quote Back to top

just relax dude, by the end of the day, someone here will have an answer for you..

the one thing I do know, is that you won't be able to connect to your RT31P2 from a computer that isn't directly plugged into it, unless you change some settings frist, but you have to plug into it directly forst, or, have your wireless router plugged into your RT31P2..
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jrairden
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 27, 2005
Posts: 16

PostPosted: Sun Feb 27, 2005 12:02 pm    Post subject: Re: For best results Reply with quote Back to top

kd1s wrote:
And to allow QOS, it's best to do it in this order:

Cable Modem --> Vonage Router --> Your router.

At least that's how I have it set up and haven't had anyh problems at all. Interestingly the Vonage supplied RT31P2 has a firewall installed on it - my Netgear FVS318 now just emails me the NTP request logs and every one in a great while a SMURF attach will make it from the Linksys to the Netgear router.


i don't know if i want it that way. i have quite a few things forwarded through the port forwarding. i think that it may mess that up. i just called, after i power cycled the modem, my friend who recommended this. his response..yea it sucked for like a week, but then it started working.
Evil or Very Mad
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iskyfly
Full Forum Member
Full Forum Member


Joined: Feb 21, 2005
Posts: 40

PostPosted: Sun Feb 27, 2005 12:04 pm    Post subject: Re: For best results Reply with quote Back to top

jrairden wrote:


i don't know if i want it that way.


none the less, could you please try it that way for the purposes of troubleshooting.
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 27, 2005 12:06 pm    Post subject: Reply with quote Back to top

sounds like it's trying to get firmware or it already messed up trying to get firmware from the unplugging. what version do you have in http://192.168.15.1

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ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Sun Feb 27, 2005 12:17 pm    Post subject: Re: For best results Reply with quote Back to top

jrairden wrote:
kd1s wrote:
And to allow QOS, it's best to do it in this order:

Cable Modem --> Vonage Router --> Your router.

At least that's how I have it set up and haven't had anyh problems at all. Interestingly the Vonage supplied RT31P2 has a firewall installed on it - my Netgear FVS318 now just emails me the NTP request logs and every one in a great while a SMURF attach will make it from the Linksys to the Netgear router.


i don't know if i want it that way. i have quite a few things forwarded through the port forwarding. i think that it may mess that up. i just called, after i power cycled the modem, my friend who recommended this. his response..yea it sucked for like a week, but then it started working.
Evil or Very Mad

So it's not working the way you've got it setup, and you're also not willing to try something new? Kinda gonna be hard to help you, then.
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jrairden
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 27, 2005
Posts: 16

PostPosted: Sun Feb 27, 2005 1:05 pm    Post subject: Re: For best results Reply with quote Back to top

ToddlerTN wrote:
jrairden wrote:
kd1s wrote:
And to allow QOS, it's best to do it in this order:

Cable Modem --> Vonage Router --> Your router.

At least that's how I have it set up and haven't had anyh problems at all. Interestingly the Vonage supplied RT31P2 has a firewall installed on it - my Netgear FVS318 now just emails me the NTP request logs and every one in a great while a SMURF attach will make it from the Linksys to the Netgear router.


i don't know if i want it that way. i have quite a few things forwarded through the port forwarding. i think that it may mess that up. i just called, after i power cycled the modem, my friend who recommended this. his response..yea it sucked for like a week, but then it started working.
Evil or Very Mad

So it's not working the way you've got it setup, and you're also not willing to try something new? Kinda gonna be hard to help you, then.


i didn't mean for it to come off like that. i'll hook it up, i was just kind of asking (in an odd way) if the port forwarding would be affected
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DarkBeer
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 22, 2004
Posts: 24

PostPosted: Sun Feb 27, 2005 1:27 pm    Post subject: Reply with quote Back to top

Sounds like you would've been better off with the Linksys PAP2 behind your existing router. I purchased mine from Circuit City on a free after rebate deal. Don't know what Vonage's practices are when order through them, but seems like they should check to see if the customer already has a router before shipping a TA with a router built in.
Haven't had a single problem with this PAP2 in the 3 months we've been using it.
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