Day 2, and the frustrations are still here

Posts: 482 · Posted: Tue Mar 01, 2005 12:12 am Post subject:

Man I'm sorry, I tried...if you can get dial tone on the Vonage adapter, then calling them between 1 and 6 in the morning is supposedly when you get the best response, believe it or not.

Option 2 I guess is buying an adapter at your local retail store.

I really hope you do get it working. I'll try to help more if I can, but honestly...the way you had it hooked up initially should have worked (not ideal but acceptable).

Posts: 16 · Vonage Forum Associate Joined: Feb 27, 2005 Posts: 16

ToddlerTN wrote:

Man I'm sorry, I tried...if you can get dial tone on the Vonage adapter, then calling them between 1 and 6 in the morning is supposedly when you get the best response, believe it or not.

Option 2 I guess is buying an adapter at your local retail store.

I really hope you do get it working. I'll try to help more if I can, but honestly...the way you had it hooked up initially should have worked (not ideal but acceptable).

well, maybe i'll stay up another couple hours. this has been a real nightmare. thanks for your help though.

Posts: 16 · Vonage Forum Associate Joined: Feb 27, 2005 Posts: 16

i'm getting majorly pissed. after three attempts to contact customer service, they have all ended with a busy signal. how is it possible these people are still in business?????? my patience is running thin, and my cell phone minutes are running even damn thinner. i am to the point now where i would like to commit physical violence on the ass who referred me to this service.

ughghgh

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

Start here. http://www.sveasoft.com
Pay the $20.00 for the latest version with support for your WRT54GS. Firmware Version: Alchemy-6.0-RC6a v3.01.3.8sv
There are tonsof QOS settings in there. I tried them set to the IP of the phone adapter for 2 weeks and now I have the QOS disabled. I see no difference. Also your ISP speeds may be a factor too.
I have a 4000DL and 384 UL, so things are pretty quick. Kids have PS2 Online, I surf the web, and talk on the VoIP, without any issues.
You can assign static IPs for your Phone Adapter, PS2, other router.
Change the DHCPd settings to enabled. Used Domain to WAN. LAN Domain leave blank.
add in your phone adapter MAC, IP and what ever you want to call it.
Example- 192.168.1.2 00:12:17:5D:EB:E4 LinksysPAP - In that order.
You Phone adapter will have a static IP and shouldnt conflict with any other IP in the LAN.
I actually had issues, but I didnt get as quite upset as you are getting. Also sounds like your very novice in this, but with time and patience, you'll get it.
Check out the MODEM. See if there are issues with yours. I upgraded and old Toshiba to the new MOTOROLA SB5100 and I have had no issues.
Just trying to help.
If I have missed anything, please post and I will answer to the best of my ability.

Posts: 40 · Full Forum Member Joined: Feb 21, 2005 Posts: 40

he shouldnt have to go that far....

if he is having problems with the phone adapter plugged directly into the modem then it points to;

-problem with the phone adapter itself
-problem with his internet connection.

no use in adding other layers of possible problems until he can get consistent acceptable service in the simplest of configurations.

Posts: 16 · Vonage Forum Associate Joined: Feb 27, 2005 Posts: 16

spepi wrote:

Start here. http://www.sveasoft.com
Pay the $20.00 for the latest version with support for your WRT54GS. Firmware Version: Alchemy-6.0-RC6a v3.01.3.8sv
There are tonsof QOS settings in there. I tried them set to the IP of the phone adapter for 2 weeks and now I have the QOS disabled. I see no difference. Also your ISP speeds may be a factor too.
I have a 4000DL and 384 UL, so things are pretty quick. Kids have PS2 Online, I surf the web, and talk on the VoIP, without any issues.
You can assign static IPs for your Phone Adapter, PS2, other router.
Change the DHCPd settings to enabled. Used Domain to WAN. LAN Domain leave blank.
add in your phone adapter MAC, IP and what ever you want to call it.
Example- 192.168.1.2 00:12:17:5D:EB:E4 LinksysPAP - In that order.
You Phone adapter will have a static IP and shouldnt conflict with any other IP in the LAN.
I actually had issues, but I didnt get as quite upset as you are getting. Also sounds like your very novice in this, but with time and patience, you'll get it.
Check out the MODEM. See if there are issues with yours. I upgraded and old Toshiba to the new MOTOROLA SB5100 and I have had no issues.
Just trying to help.
If I have missed anything, please post and I will answer to the best of my ability.

There is no way i'm paying another 20 bucks to upgrade a router that works. I was on hold for 1 hour and 20 goddamn minutes last night. FInally got through, demanded a new router. Got my wish. Why am i still pissed??? they charged my debit card 100 bucks, told me they don't overnight, and that it will take 4 days. I f'ng dread calling them back to cancel. this has been a nightmare for me, and it seems everyone else. I have no clue how these people are still in business with horrible service like this. i just pray that the new adapter works and that will be the end of it. I don't know if i can keep sane having to wait on the phone, wasting my cell phone minutes, for that long again.

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

Not to make light of your issue, but you need a cell phone with free nights and weekends.

Posts: 25 · Vonage Forum Junior Joined: Feb 13, 2005 Posts: 25

Ooops! Seems like you already called vonage to get replacement unit. Sorry about the confusion.

jrairden wrote:

iskyfly wrote:

are you not going to try plugging the phone adapter directly into your cable modem? if so, let me know so i will stop wasting my time on you.

i tried. and it did the exact same thing. not as bad..but it happened once. it really affects it when i am viewing webpages. is there anything you want me to try when its hooked like this?

Posts: 82 · Posted: Thu Mar 03, 2005 1:51 am Post subject:

ya and Casper fixed mine somewhere in all this after the firmware come out. Toddler how come I bet ya had an old firmware version on the old one...haha. What happened to those speed issues with this one heh? Just was curious...grrr.

Posts: 482 · Posted: Thu Mar 03, 2005 5:13 am Post subject:

The old one had 1.26 on it when I got it and then it was upgraded to 1.27. The replacement had 1.25 on it (and a label on the box where another customer had returned it to Vonage!) and then it got upgraded to 1.27. The first router never worked, and the second one worked with both firmware versions. Going on two weeks now and not a single reboot.