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mojolo
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Joined: Feb 22, 2005
Posts: 14

PostPosted: Fri Feb 25, 2005 6:59 pm    Post subject: Dial Tone In & Out For 2-3 Seconds Reply with quote Back to top

i installed Vonage on tuesday, and it seemed to be working fine. when i picked up the phone, i immediately got a dial tone. there were some stutters/drops when using it, but it wasn't that bad.

it's now friday. starting yesterday, when i pick up the phone, the dial tone goes in and out for about 2 1/2 seconds, and then it kicks in with the constant buzz sound (like it should be). it's actually pretty annoying. it also seems that my call quality is worse. the drops in sound are frequent, and it always feels like the call is going to be dropped altogether.

i am using RCN cable internet (10,000 kbps down, 800 kbps up). using Vonage Voip tests, my download rates show low, but using testmy.net and speakeasy, they are around 10,000 kbps.

Below are results from some Vonage speed tests:

(this one is most typical of the results i get)
Download 4,914,336 bps
Upload 764,800 bps
QOS 45%
RTT 69 ms
MaxPause 203 ms

Download 3,802,960 bps
Upload 765,592 bps
QOS 69%
RTT 68 ms
MaxPause 110 ms

(interestingly, this one was done while i was making a support call to Vonage from my Vonage phone - finally decent QoS and MaxPause)
Download 6,498,920 bps
Upload 248,840 bps
QOS 92%
RTT 68 ms
MaxPause 32 ms

(but then again, so was this one)
Download 3,968,232 bps
Upload 249,480 bps
QOS 64%
RTT 67 ms
MaxPause 234 ms

these results look very inconsistent to my eyes. does my ISP just suck? or is it Vonage?

does anybody know the problem with the dial tone?

my QoS is typically in the 40-50% range and MaxPause is typically about 200-210. is this killing me?

any help would be appreciated.
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mojolo
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 22, 2005
Posts: 14

PostPosted: Fri Feb 25, 2005 7:08 pm    Post subject: Reply with quote Back to top

here are results from testyourvoip.com. i am in San Francisco, and the test was done to Boston (have done several tests there, and these results are typical)

MOS Analysis from You TO Boston

MOS 4.4 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round-Trip Latency: 179 ms
Packet Discards: 0.0%
Packet Loss: 0.0%

Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter
Min: 0 ms
Avg: 6 ms
Max: 19 ms

Signaling Quality
Post-Dial Delay 109 ms
Call Setup Time 125 ms
Media Delay 281 ms


MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round-Trip Latency: 179 ms
Packet Discards: 0.0%
Packet Loss: 0.0%

Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter
Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality
Post-Pickup Delay 134 ms
Call Setup Time 139 ms
Media Delay 167 ms
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Feb 25, 2005 8:14 pm    Post subject: Reply with quote Back to top

you're looking good. the "problem" with the dial tone is called stutter tone, which most (all?) telco's use (is it an industry standard?) to notify you of voicemail. check your voicemail and it should go away.

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John
Webmaster
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mojolo
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 22, 2005
Posts: 14

PostPosted: Fri Feb 25, 2005 11:47 pm    Post subject: Reply with quote Back to top

reebok, thanks a lot! (for taking the time to answer a stupid question Very Happy )
i deleted my voicemails and dial tone is back to normal.

Is there any ideal target for QoS and MaxPause? I know the higher the QoS and the lower the MaxPause, the better....but are there any cut off points where you would expect call quality to noticeably degrade?
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Feb 26, 2005 7:53 pm    Post subject: Reply with quote Back to top

qos on that speed test isn't a real good indication of anything most people would care about. I can't remember what maxpause is, and I'm on a cell phone right now so I can't look it up.

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www.FileFlash.com
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