Voice-mail problems

Guest

I am having serious voice-mail problems. For example:

a. My stuttered tone doesn't go away even though I have no voice-mail message.
b. While recording a new greeting, I hear my greeting played from the beginning and I am unable to finish my recording.
c. I am unable to call my own phone number from my phone.

Has anyone else had these problems? While Vonage is aware of the problem, I am unable to talk to a live person about it.

Posts: 2 · New Forum Member Joined: Mar 22, 2003 Posts: 2

According to Vonage, the voicemail issues are "known." I sent email to customer support suggesting they post "known issues" in the "service announcements" section of their site.

Here's an email I sent to vonage and their response regarding voicemail problem. Note the two day response lag.

-----Original Message-----
Sent: Wednesday, March 19, 2003 5:56 PM
To: 'customercare@vonage.com'
Subject: Can't change voicemail greeting (This service is temporarily unavailable. Please try again later).

Hi,

I cannot change my voicemail greeting. I can record my new greeting, but when I press "1" to accept the new greeting, I receive the message

"This service is temporarily unavailable. Please try again later." This has been occurring since about 12 noon today.

Thanks in advance

Vonage's Reply:

-----Original Message-----
From: Vonage DigitalVoice Customer Care [mailto:service@vonage.com]
Sent: Friday, March 21, 2003 7:23 AM
Subject: [vonage.com #25694]

It is a known problem about getting a '..this option is not available'
message when trying to change your VM greeting when pressing 1 to
confirm the greeting. Our VM department is aware of this problem and
is set to release a patch to fix this soon.

Please let us know if we may be of further assistance.

Sincerely,
Robert
Customer Care
Tech Support

Posts: 29 · Posted: Sat Mar 22, 2003 7:21 pm Post subject:

Well that doesn’t sound good. Two days is way to long to wait for a response. Sad

Come on Customer service….

Please Keep us posted on the progress if they get this fixed for you

Posts: 2 · New Forum Member Joined: Mar 22, 2003 Posts: 2

Looks like the VM issues were fixed sometime last night or early this morning. Check VM ~10am and I was able to change my outgoing message.