I am having serious voice-mail problems. For example:
a. My stuttered tone doesn't go away even though I have no voice-mail message. b. While recording a new greeting, I hear my greeting played from the beginning and I am unable to finish my recording. c. I am unable to call my own phone number from my phone.
Has anyone else had these problems? While Vonage is aware of the problem, I am unable to talk to a live person about it.
According to Vonage, the voicemail issues are "known." I sent email to customer support suggesting they post "known issues" in the "service announcements" section of their site.
Here's an email I sent to Vonage and their response regarding voicemail problem. Note the two day response lag.
-----Original Message----- Sent: Wednesday, March 19, 2003 5:56 PM To: 'customercare@vonage.com' Subject: Can't change voicemail greeting (This service is temporarily unavailable. Please try again later).
Hi,
I cannot change my voicemail greeting. I can record my new greeting, but when I press "1" to accept the new greeting, I receive the message
"This service is temporarily unavailable. Please try again later." This has been occurring since about 12 noon today.
Thanks in advance
Vonage's Reply:
-----Original Message----- From: Vonage DigitalVoice Customer Care [mailto:service@vonage.com] Sent: Friday, March 21, 2003 7:23 AM Subject: [vonage.com #25694]
It is a known problem about getting a '..this option is not available' message when trying to change your VM greeting when pressing 1 to confirm the greeting. Our VM department is aware of this problem and is set to release a patch to fix this soon.
Please let us know if we may be of further assistance.
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