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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
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Hard Wiring - Installation
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Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
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and get free
access while
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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office. Lately,
our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
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currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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dwnr11217
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Joined: Feb 26, 2005
Posts: 3

PostPosted: Tue Mar 01, 2005 10:29 pm    Post subject: Reply with quote Back to top

I have figured the lost dial tone problem (see my posts above). For some reason you have to put your network router in front of the Linksys phone adapter. There are several other posts where people have suggested this solution, though Vonage installation instructions and many Vonage Gurus say otherwise.

This is what it should be to get the firmware update and reinstate a dial tone:
Internet>Modem>Network Router>Phone Adapter

in my case
Internet>Modem>Airport Extreme (wireless)>LynksysRT31P2

Once I did this and I rebooted the phone adapter the Firmware was updated from 1.26 to 1.27 and the dial tone returned. I do not understand why this would work but it did.

People will have different Network Routers and are on different platforms so will have to figure out how to configure their particular router and phone adapter to put them in this order. Conceptually, it seems to me, the Phone Adapter becomes part of the network rather than creating the network. This may create problems down the line but it seemed to do the trick for now. And I hope it points people in the right direction to find a solution for themselves. I wish I could help more since there is little help available from Vonage (see comment below).

I also tried removing the Network Router from the configuration for several nights when I did not need my computer to be connected to the internet. In other words:
Internet>Modem>Phone Adpater
Needless to say I rebooted before and after every configuration change. Unaccountably this did not solve the problem. It should not be necessary to be part of a network for the Phone Adapter to work.

I am not a network administrator and had to fumble through many experiments and spent hours looking through this forum and others to find a solution. I was never able to reach a Vonage representative by phone, I never recieved a response (other than a form letter) to my email requests to Vonage. There are several posts on this topic in this forum and I did not see one helpful response from a Vonage representative and there are certainly none in this thread. I also noticed that there are NO links to the Vonage forum from vonage.com.

It took me 15 hours over 5 days to troubleshoot this. If I were not a little geeky and very persistent I would not have been able to solve this problem. With a little help I expect this could have been solved in a hof hour or so. After this experience, I would not recommend Vonage to an average non-technical consumer. Good luck to all of you trying to troubleshoot a Vonage problem.
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whoss
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Joined: Mar 01, 2005
Posts: 2

PostPosted: Tue Mar 01, 2005 11:39 pm    Post subject: That fix worked! Reply with quote Back to top

to: dwnr11217

Thank you very much for your hard work and long hours of troubleshooting! Your solution worked perfectly. I put my RT31P2 behind my network router and it updated the firmware to 1.27.01 immediately which restored dial tone. I then returned my RT31P2 to the original order in the network and it still works.

Thanks again! I also never received any reply from Vonage.
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PortMeOver
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Joined: Mar 02, 2005
Posts: 2

PostPosted: Wed Mar 02, 2005 3:05 pm    Post subject: Reply with quote Back to top

I have the PAP2 Vonage adapter. This past weekend I had the same problem...No dial tone and the lights were blinking. Reboot after reboot would not fix the problem. I would have dial tone for abt 15 minutes, then the PAP2 would start blinking and there was no dial tone.

I placed the PAP2 behind my router (was on a separate IP all by its self) and dial tone was restored. No additional issues with the PAP2.

Prior to coming up with the solution, I contacted Vonage CS by email, but only received the standard email with dumb suggestions.

I have never heard back from CS. PPCS. Mad
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srs
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Joined: Mar 14, 2005
Posts: 3

PostPosted: Thu Mar 17, 2005 6:22 pm    Post subject: to dwnr11217 Reply with quote Back to top

This thread is very interesting to me... i already have that configuration (modem, airport extreme, Linksys). I originally had it the other way around (as per everyone's instruction), but i could not VPN into my work network. Have you heard of this? Anyway, i have noticed that my internet is sketchy with this configuration, it drops out completely sometimes, but then will spontaneously return 3 minutes later or so. What is going on?!?! Pages will just try to load, and I will finally get a "server could not be reached" type of error message. I have spent two days trying to nail this down! I have my airport base station set to distribute a single ip address using dhcp and nat, and i presume the Linksys is set to distrubute addresses as well. Is this a problem? I can't seem to connect to the linksys router anymore via IE, presumably because the default ip address is now different because it is sitting behind the airport. Argh!!! Help!! Please!! I also talked to Vonage customer support and he just said that I had it set up correctly. Does it matter what ip address system you use? 10 base? 192?? I have tried them both. I have also posted this problem elsewhere in this fourm to no avail. At least maybe we could compare notes...

Shannon
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