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ChadG
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Joined: Feb 02, 2005
Posts: 22
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PostPosted: Thu Feb 24, 2005 7:03 pm    Post subject: wrt54gp2 Reply with quote Back to top

Does anyone using this have problems? All of the reviews on amazon were terrible for the Vonage service on this router. Have they corrected this? I would like to go wireless but not at the expense of my phone quality.

Thank You
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jnuzzi
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Posts: 216
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PostPosted: Thu Feb 24, 2005 7:12 pm    Post subject: Reply with quote Back to top

Check out this thread:

http://www.vonage-forum.com/ftopic3576.html


Basically, the router works great, but there is the same "phaser sound" issue as the other Linksys Router/Phone Adapters. Also, Vonage has shipped me a new unit that is supposed to have a fix for the issue. So, if you purchase one today you may get one without the issue.


Jim
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ChadG
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PostPosted: Thu Feb 24, 2005 7:58 pm    Post subject: Reply with quote Back to top

thanks jnuzzi. So where do I buy the wrt from? Vonage, or somewhere else online. Will Vonage acknowledge a problem if I buy it elsewhere and encounter one?
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shone
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PostPosted: Thu Feb 24, 2005 9:16 pm    Post subject: Reply with quote Back to top

ChadG wrote:
thanks jnuzzi. So where do I buy the wrt from? Vonage, or somewhere else online. Will Vonage acknowledge a problem if I buy it elsewhere and encounter one?


They will only acknowledge the problem with the router, and send you a replacement unit if necessary, if you purchase the unit from them.

Hope this helps. Good luck!
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jnuzzi
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PostPosted: Thu Feb 24, 2005 9:47 pm    Post subject: Reply with quote Back to top

shone wrote:
ChadG wrote:
thanks jnuzzi. So where do I buy the wrt from? Vonage, or somewhere else online. Will Vonage acknowledge a problem if I buy it elsewhere and encounter one?


They will only acknowledge the problem with the router, and send you a replacement unit if necessary, if you purchase the unit from them.

Hope this helps. Good luck!

I beg to differ. I purchased my router from Amazon.com (I already had a Motorola device) and they are sending me a new unit. Smile


Jim
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ChadG
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PostPosted: Thu Feb 24, 2005 9:54 pm    Post subject: Reply with quote Back to top

thanks guys,
Do I actually buy it from Vonage or just one of their retailers?
I can not find where Vonage sells them.

Jim, did Vonage replace the one you bought from amazon or did amazon replace it?
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reebok
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PostPosted: Thu Feb 24, 2005 10:06 pm    Post subject: Reply with quote Back to top

I have never seen Vonage give this device out before today.
see jim's earlier posts here: http://www.vonage-forum.com/sutra18458.html
but I don't think they actually sell them. or if they do it's a brand new deal. so unless something has changed, you have to buy it at a retail location.

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jnuzzi
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PostPosted: Fri Feb 25, 2005 7:47 am    Post subject: Reply with quote Back to top

ChadG wrote:
thanks guys,
Do I actually buy it from Vonage or just one of their retailers?
I can not find where Vonage sells them.

Jim, did Vonage replace the one you bought from amazon or did amazon replace it?


I have not seen Vonage selling this device either. I purchased mine from Amazon.com and now Vonage is sending a replacement unit. Also, I had Linksys replace the device once about 2 months ago and the new unit still had the line noise so I am hoping that it is actually resolved this time. Wink


Jim
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ChadG
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PostPosted: Thu Mar 03, 2005 2:43 pm    Post subject: Reply with quote Back to top

hey Jim,
Have you recieved your wrt54gp2 yet? if so how does it work?
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jnuzzi
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Posts: 216
Location: Orlando, FL

PostPosted: Thu Mar 03, 2005 3:18 pm    Post subject: Reply with quote Back to top

Unfortunately, I received this email from Vonage the other day:

Quote:
I sincerely apologize for the delay in getting back to you on this. I incorrectly thought that you were requesting a replacement for an RT31P2 Linksys device. We have a new shipment of those devices that have the fix for the hissing/background noise, but we don't have WRT54GP2 with the fix. We don't carry the WRT's directly and the RT31P2's that we carry aren't wireless routers. Those devices are regular 3 port routers. When there is a fix for the WRT's, the new devices will be rolled-out to the retail chains, we won't have the devices to ship out from here. I apologize for this confusion.


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