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thebeav
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Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Wed Feb 23, 2005 12:39 pm    Post subject: Ordered Fri, order ref # on UPS says invalid? Reply with quote Back to top

I placed my order form the Vonage website on Friday 2/18 and at the same time faxed my LOA. If I log in to my Vonage account it shows order complete, but if you click on the reference number to track it through UPS it comes back as an invalid #. Also, if I status my number transfer it still says awaiting LOA. I've tried emailing support, but have just gotten the automated response back, I tried calling and got a busy signal when I selected the option to speak to a rep. I would just like to know they got my fax okay and that my equipment is on the way. I live in upstate NY, so I wouldn't think it would take long for a UPS shipment to get here. ANy one have similar situation and did you get everything okay? TIA
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adamwsh
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Joined: Nov 30, 2004
Posts: 20

PostPosted: Wed Feb 23, 2005 12:54 pm    Post subject: Reply with quote Back to top

Does the tracking number loook like a UPS tracking number (starting with 1Z and about 16 characters long)?

The "UPS tracking number" on my order status was some short thing about 6 characters long that I'm guessing was some Vonage internal number. My tracking with UPS didn't work either because of that. It's probably on it's way to you. If it went out friday, you'll have it by weeks end at latest.
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thebeav
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Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Wed Feb 23, 2005 1:05 pm    Post subject: Reply with quote Back to top

Your probably right. The number does not look like a regular UPS tracking number. Why do they provide you the link to track it when it's not going to work. I hope the service works better. Lol
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kenn10
Vonage Forum Master
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Wed Feb 23, 2005 1:28 pm    Post subject: Reply with quote Back to top

thebeav wrote:
Your probably right. The number does not look like a regular UPS tracking number. Why do they provide you the link to track it when it's not going to work. I hope the service works better. Lol


My shipment said UPS on the tracking screen and then I got an email telling me the shipment was on its way via DHL. The shipment was, indeed a bizarre collaboration between DHL and the post office. DHL brought it to my town and dropped it at the post office. Then the post office delivered it to me.

Not what I would have expected.
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egeller624
Vonage Forum Senior
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Joined: Jan 25, 2005
Posts: 81
Location: Las Vegas, NV

PostPosted: Wed Feb 23, 2005 1:38 pm    Post subject: Reply with quote Back to top

Vonage now uses DHL-Home service for shipments but unfortunately the programmers have not updated the website with this information, it still says UPS and gives an error on UPS's website. I remember reading a post by one of the techs that mentioned this but can't remember where the thread was. At any rate, you should receive an email from DHL with tracking information.

As far as the fax, it took a few days for it to show as received on mine too. I've seen others say it can take up to 48 hours (business hours, do not count weekends) so hopefully by tomorrow it will say received. If not, give them a call and see what's up.

Hope this helps.

[edit]Here's the thread... ssantana confirmed the change in shipping partners http://www.vonage-forum.com/ftopic2906.html
[/edit]

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thebeav
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Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Wed Feb 23, 2005 2:05 pm    Post subject: Reply with quote Back to top

THanks for the replys. I'll patiently wait a couple days I guess. I tried calling CS today but got busy signal when I selected the option to talk to a rep. Confused
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thebeav
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Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Wed Feb 23, 2005 2:13 pm    Post subject: Reply with quote Back to top

Went to the DHL website and entered the number from my Vonage account page and it found it. It was in Syracuse this A.M., so I would think I'll have it today. THanks everyone.

Now if my local number ports okay.....
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