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eliotj
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Joined: Feb 01, 2005
Posts: 36
Location: Alamo, Texas

PostPosted: Thu Feb 24, 2005 9:08 pm    Post subject: failure to ring Reply with quote Back to top

We've been a Vonage customer for several years.
We have experienced similar problems in that the incoming calls never actually make it to the phone in order to ring.
CALLERID can actually make or break a call. When a call is placed, there are many things that take place before the call is actually sent on through. Caller's info is one. Not that this IS the problems indicated above.

Ours was a situation whereas it actually involved the bandwidth from the cable company, routing problems, latency and port problems.

Take into account that the cable companies would rather NOT have you consume this much bandwidth. They also would rather have you pay them for their IP phones if available. I'm not making accusations, just point out potential conflicts.

Things to check when these problems happen. Check latency (dalays) in the transmissions (IP packets) from origination to destination and reverse. Remember, cable connections aren't full duplex meaning the speed up and down aren't equal and simultaneous.

Port forwarding and priority can also help. Remember that internet transmissions have thousands of ports to use. There's lots of traffic across specific routers and peering points. In the Chicago area you are bound to have massive bandwidth consumption, the your cable company doesn't have an unlimited supply.

In order to eliminate certain possibilities, try these:
#1: find a local ISP, and ask to plug your box into their T-1 connection which should actually be a little slower than the cable connection (except full-duplex 1.544 MBps)
If this doesn't work, or not available I have another suggestion. Please PM me for this as I don't want to create any conflicts.
-ej


Last edited by eliotj on Fri Feb 25, 2005 8:29 am; edited 1 time in total
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ToddlerTN
Vonage Forum Evangelist
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Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Thu Feb 24, 2005 10:54 pm    Post subject: Re: costs Reply with quote Back to top

tb wrote:
ToddlerTN wrote:
mickya1 wrote:
So if you can explain to me why I would ever get a Busy signal instead of my cell it would be appreciated.

Because life's not perfect, and on the list of "most perfect" things in life, Voip is nowhere near the top.


I'm surprised you bothered to waste your time and bandwidth by posting this. A less vague answer from Vonage tech support today indicated that it was a local carrier issue and put in an escalated trouble ticket.

Could there have been a less vague question than "explain to me why I would ever get a busy signal instead of my cell"? Simply put, the technology is still far from perfect.
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tb
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Joined: Feb 24, 2005
Posts: 8

PostPosted: Thu Feb 24, 2005 11:05 pm    Post subject: Reply with quote Back to top

Go play in traffic, you have nothing of value to contribute to this thread and in life I suspect.
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Feb 24, 2005 11:20 pm    Post subject: Reply with quote Back to top

tb wrote:
Go play in traffic, you have nothing of value to contribute to this thread and in life I suspect.


Hey tb:

That a "no, no" here.

Tone it down on the personal stuff, ok?

Thank you,

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tb
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Joined: Feb 24, 2005
Posts: 8

PostPosted: Thu Feb 24, 2005 11:59 pm    Post subject: Reply with quote Back to top

Understood, but the fact remains that he has contributed nothing to this thread except to antagonize the original poster. We realize that the technology is "less than perfect". Duh. We've come here for help and try to solve our problems, not to listen to philosophy.
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ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Fri Feb 25, 2005 4:13 am    Post subject: Reply with quote Back to top

tb,

I checked out the OP's website and tried to offer him a workaround to save him the thousands of dollars he said it would cost to switch from Vonage. Turns out my suggestion won't fit his needs, but I tried.

On the other hand, you have posted a total of six times in the forums since you joined, and 50% of those have been purely personal attacks directed against me.

From now on, let's use the PM button and you're free to attack me in private all you want.

-END-
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tb
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Joined: Feb 24, 2005
Posts: 8

PostPosted: Fri Feb 25, 2005 10:00 am    Post subject: Reply with quote Back to top

The man has a genuine technical problem which requires a technical answer.

Instead, in the very first post you called his potential loss an "exaggeration" and that you couldn't understand who in their "right mind" would depend on Vonage for their livelihood."

He wants Vonage to work. Please provide some technical assistance or leave.

As for what I have done, I have PM'd him with the direct number of a technical supervisor over at Vonage. See, using the PM button isn't only for calling you an idiot.
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri Feb 25, 2005 10:27 am    Post subject: Reply with quote Back to top

Ok guy's, time out. I steped in once, now this.

Lets just cool it 100% right now.

Nothing of value is being added to the thread, at this point.

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jbuhr
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Joined: Feb 25, 2005
Posts: 1
Location: Omaha,NE

PostPosted: Fri Feb 25, 2005 12:16 pm    Post subject: TO Mickya1 - Inbound Call Issues Reply with quote Back to top

I would recommend checking a couple of things. First you mentioned that you switched your ISP service to cable.

Verify: that you have good cable connection to the modem. What I mean by that is that sometimes although it is getting connection it could be a weak connection. This would cause service drops from time to time. Think of it like your cell phone sometimes if you don't have a good line of site to a tower your signal is weak and can drop calls. Same for a cable modem. If it is low quality cable wire it will loose signal strength from time to time.

If it is local carrier issues then that will work out in time. It is a bother I am sure.

Hope this helps a little.
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ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Fri Feb 25, 2005 2:15 pm    Post subject: Reply with quote Back to top

jbuhr, you just reminded me of something.

A friend of mine called Comcast recently because he had significant packet loss. The tech told him to make sure the coax cable connections were tight and of course my friend did it just to humor him, but he said it actually was about a half-turn loose. So he tightened it and sure enough, problem instantly resolved.

Sounds silly I know, but sometimes it's the silly things that make the difference.
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