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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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alaw168
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Posts: 10

PostPosted: Wed Feb 23, 2005 1:32 am    Post subject: LNP experience in SF Bay Area / SBC Reply with quote Back to top

Anyone in the San Francisco Bay Area has experience, positive or negative, on transferring from SBC to Vonage?

My DSL contract is expiring soon so I can finally cut my ties with SBC. I'm evaluating Vonage and is skeptical about the LNP process after hearing so many horror stories.

Thanks in advance.
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palp1138
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PostPosted: Wed Feb 23, 2005 2:01 am    Post subject: Not quite SF SBC... Reply with quote Back to top

I am in LA and my SBC port went smooth. I actually called 5 days after the LOA was sent and tried to cancel the transfer due to some trouble on my end and i just found out today that i called one day too late and the transfer already happened. works out well for me because i figured out the trouble on my end, so th bottom line is SBC in LA LNP took about 12 days!
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JohnnyMac
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PostPosted: Wed Feb 23, 2005 11:56 am    Post subject: Reply with quote Back to top

I am in Pasadena with SBC. I signed up with Vonage in January. The service seemed good and reliable so I decided to go ahead and port my SBC number over to Vonage. I faxed my transfer request on Feb 3 and transfer has been listed as completed as of Feb 21. Not bad.

However, on Feb 22 I began to hear a fast busy signal whenever I called home on the ported number. The virtual number was fine. I still had dial tone on the SBC line & the Vonage line (I have a 2 line phone).

This morning Feb 23, the SBC line is dead. (Fine, as it should be.) The Vonage line has tone. Fine. But I still get a fast busy signal when I call the number that is being ported. When I call the virtual number it rings.

I have cycled my internet connection, etc. on and off several times over the past couple of days.

I assume that this behavior is somewhat normal as SBC cancels out one number and Vonage picks it up. I thought the procedure might have been a bit more seamless. But my questions are, how much longer will this fast busy signal last until I can receive calls on the ported number, the phone number everyone knows? And, why did Vonage not alert me to this possibility when describing the porting process? (Does this problem occur as people port their home numbers to their cell phones or one cell to another? Or is this a Voip issue?)

If anyone has any insight into this I'd love to hear it.

Thanks

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John
Altadena, CA
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palp1138
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PostPosted: Wed Feb 23, 2005 1:36 pm    Post subject: Same thing Reply with quote Back to top

I had the same fast busy for about 1 day, today all is well. as i type this i am holding on the phone with SBC to confim cancellation of my phone service! woo hoo!
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JohnnyMac
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PostPosted: Wed Feb 23, 2005 2:03 pm    Post subject: Reply with quote Back to top

Thanks for the heads up Palp. With any luck everything will be cool with my line in the next couple of hours. Let us know if SBC cancelled your line cleanly.

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palp1138
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PostPosted: Wed Feb 23, 2005 2:26 pm    Post subject: SBC Reply with quote Back to top

well, round one for the call to SBC goes to SBC. I got "disconnected" after I said I was calling to confirm the cancellation of my phone plan. I figure I'll calll later tonight and try again...I do not want to get another phone bill for a line I'm no longer using...

i'll keep you posted
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alaw168
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PostPosted: Thu Feb 24, 2005 8:28 pm    Post subject: Reply with quote Back to top

Anyone with positive experience (w.r.t. SBC) to share? Anyone?

Based on what's said in here (and other forums), I get the feeling that LNP is possible, but unless you're extremely lucky (or you're current with Qwest), you should be ready to babysit the entire process, for a few weeks on average and up to several months in the worst case. I don't think this is acceptable customer service.

The one major selling point for Vonage, to me, is getting a virtual number in Canada, but that does not seem to justify the very possible LNP hassle or the prospect of losing my current number which I have used for many years.

I'm leaning towards AT&T Callvantage. It seems like their LNP process is hassle free and takes about a week only. It's worth the extra $5 a month, IMHO. I just have to forget about ever knowing the notion of virtual numbers in Canada!

If anyone from Vonage is reading this, listen up. If you want to sustain your business model, it is absolutely crucial to make it as easy as possible for mass market PSTN users to uptake your product. Having Vonage as a second line, call forwarding, blah blah blah, maybe acceptable workarounds for niche markets or early adopters / enthusiasts, but not for the mass market. LNP is not rocket science; wireless carriers can do it in hours (been there, done that) and AT&T CV can do it in a matter of days. You just need to establish the right process and follow through correctly. Apparently you do neither. If you do not improve this process, when the big boys start bundling Voip with broadband access, your days are numbered.
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JohnnyMac
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PostPosted: Fri Feb 25, 2005 8:38 am    Post subject: Reply with quote Back to top

An update on my number transfer process. (I can't believe that it's really a process that I must be so involved with.) As I write it is Friday morning just past 5a in California. I got up early so I could deal with customer service and beat the wait. (I did. Got right through.)

My problem hasn't changed. I still cannot receive incoming calls. I get a fast busy or a recording whenever I call the number. This is happening despite the fact that I received an email yesterday mid morning stating that my number transfer had been completed.

This morning when I spoke to customer service he said that it looked like my number had not been programed into their routing table yet. He put in a request and red flagged it to expedite it, told me it would take about 3 to 4 hours, and gave me a sevice ticket number.

When I asked why it's taken three days to put the number in the routing table he replied that they've got a backlog and the programming takes some time.

Well, in that case, I would agree with the previous post that Vonage is doomed for failure if they can't make this process seamless. Vonage is fortunate as far as I go in that I'm interested in the service, and I don't receive a ton of incoming calls (that I want to answer) during the week. Anyone who wants us knows they can get us on the cell phones. As a result I'm not foaming at the mouth. Frustrated but not foaming. Although I would add that had I known before the process began that I would have to spend the four or five hours on the phone, scanning this site, on my knees plugging and unplugging routers, I probably would not have ported my number, just knocked the SBC line down to it's cheapest configuration and simply used Vonage as my outbound line.

As I say. In three or four hours, we'll see.

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rebus
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PostPosted: Fri Feb 25, 2005 9:49 am    Post subject: Reply with quote Back to top

 
To alaw168:

alaw168 wrote:
Based on what's said in here (and other forums), I get the feeling that LNP is possible, but unless you're extremely lucky (or you're current with Qwest), you should be ready to babysit the entire process, for a few weeks on average and up to several months in the worst case. I don't think this is acceptable customer service.

I agree. In my case porting Verizon to Vonage, XO is the at-fault CLEC in the middle. I've been told from two different sources that they are sitting on a backlog of approx 3,000 LNPs at the moment. I got our state's public service commission involved last Friday, which successfully lit a fire under somebody's butt, because we've suddenly been given a tentative completion date of this coming Monday. The LNPs for our two numbers were manually retrieved from the pile and hand carried to the department which processes the LNPs.

To JohnnyMac:

JohnnyMac wrote:
This morning when I spoke to customer service he said that it looked like my number had not been programed into their routing table yet. He put in a request and red flagged it to expedite it, told me it would take about 3 to 4 hours, and gave me a sevice ticket number.

Please let us know. Given how s..l..o..w..l..y XO has moved on this, I'm concerned we might suffer the same fate.

 
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alaw168
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PostPosted: Fri Feb 25, 2005 1:15 pm    Post subject: Reply with quote Back to top

JohnnyMac wrote:
I probably would not have ported my number, just knocked the SBC line down to it's cheapest configuration and simply used Vonage as my outbound line.


It's interesting... this is exactly the approach I was planning to take until my wife called me nuts. Then I realize... there are more important things in life than trying to workaround someone else's problems. If Vonage cannot handle the process but someone else can, Vonage's not going to get my business.
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