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agreed drab
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DWSupport Posted:
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Mon Feb 28, 2005 4:45 pm    Post subject: Reply with quote Back to top

1 month and still no reply to one of my emails to Vonage. If a company is going to have so-called email support, every email should be answered. Anything less is unacceptable. I realize that Vonage is growing very rapidly, and I am willing to accept this for now. Let's face it folks... Most of us are probably a little technical and we are early adopters.

I remember when I had access to the "internet" - hardly nobody I knew did then, except for college students and techies. This was back in 1993. Now, everybody has it. The same will happen for Voip.

It is my prediction that Voip will be the norm within 5 years. And you can say.... "I had that back in 2004 when people were still using POTS!"

Very Happy

_________________
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hotrod
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Joined: Jan 21, 2005
Posts: 44

PostPosted: Mon Feb 28, 2005 7:56 pm    Post subject: Reply with quote Back to top

AMEN! Is there such a thing as Vonage Email customer support? Are they not offering a service/product that they want people to buy? I asked 3 seperate ebayer's about their products for sale and I got answers back from them within 2 hours. And they are just one person each, not a whole company full of employees.
I'm trying to decide to stay or go. Man service is important, and Vonage is failing as far as I can see.
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Disturbed
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Tue Mar 01, 2005 6:57 am    Post subject: Reply with quote Back to top

hotrod wrote:
AMEN! Is there such a thing as Vonage Email customer support? Are they not offering a service/product that they want people to buy? I asked 3 seperate ebayer's about their products for sale and I got answers back from them within 2 hours. And they are just one person each, not a whole company full of employees.
I'm trying to decide to stay or go. Man service is important, and Vonage is failing as far as I can see.


Failing on service... yes.. But, if you went to any other company that was taking off like a rocket, the same would happen. Just try to be a little patient. You can get most of your questions answered on this board. Anything else, you'd be better off calling off-peak. Email support is a joke.

_________________
My Configuration:
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Airport Extreme Wireless Network - 802.11g
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1 Phillips DSR6000 TiVo Receiver
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Jo
Full Forum Member
Full Forum Member


Joined: Jan 31, 2005
Posts: 43
Location: Seattle Wa

PostPosted: Tue Mar 01, 2005 11:56 am    Post subject: Reply with quote Back to top

I thought of printing the email I composed, putting in a bottle, dropping that into the storm drain and letting it float out to sea and onward toward Vonage
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Disturbed
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Tue Mar 01, 2005 12:03 pm    Post subject: Reply with quote Back to top

Jo wrote:
I thought of printing the email I composed, putting in a bottle, dropping that into the storm drain and letting it float out to sea and onward toward Vonage


Not a bad idea. I was thinking of using smoke signals with morse code and taking a giant fan and blowing it towards Edison, NJ!

_________________
My Configuration:
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iBook 1.33 GHz ComboDrive
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1 Phillips DSR6000 TiVo Receiver
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PortMeOver
New Forum Member
New Forum Member


Joined: Mar 02, 2005
Posts: 2

PostPosted: Wed Mar 02, 2005 3:49 pm    Post subject: Reply with quote Back to top

Yes indeed, Vonage **** with CS. I also have Lingo and they suck just as bad.

Don't worry, some day someone will get it right.

[Edit] I can't seem to say Vonage s.u.c.k.s with CS [/Edit]
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hotrod
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Joined: Jan 21, 2005
Posts: 44

PostPosted: Thu Mar 03, 2005 2:13 pm    Post subject: Reply with quote Back to top

It took a week, which seems like an un-Godly amount of time, especially when you only get 2 week trial period Very Happy But I'm going to stick it out. It's better than my old phone company by far, I just wish I could have gotten my old number or one close to it.
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