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licora88
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Joined: Feb 21, 2005
Posts: 4

PostPosted: Tue Feb 22, 2005 7:06 am    Post subject: LINKSYS RT31P2 Need help - no dial tone Reply with quote Back to top

Cry hi all,

have just received the parcel with linksys router.

have installed it with my adsl modem PPPoE.

works fine for the internet. Although the LED Phone 1 is green.

Problem no dial tone - only loud noise.

Have tried everything - rebooted many times.

No change - always the same.

Have an other Voip Provider works well over some softphone.

What can this be ??
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 22, 2005 8:01 am    Post subject: Reply with quote Back to top

just to confirm, it's in port 1 right? other people have put it in the wrong one. it could be a bad port, Vonage can switch it to port 2 to test it. if it works you can keep it that way, or if not they might send you a new router.
what is your network setup and can you describe the noise better? you might want to put an off hook phone in the other port to see if you notice any difference.

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licora88
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Joined: Feb 21, 2005
Posts: 4

PostPosted: Tue Feb 22, 2005 8:11 am    Post subject: Reply with quote Back to top

yes in phone 1.

phone1 LED is green

i tried to contact support

only automatic replys

very loud noise on both 1 and 2 the same
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 22, 2005 8:19 am    Post subject: Reply with quote Back to top

that's weird. both of them shouldn't have noise like that. can you describe it any better? also, is the noise still there if you unplug everything besides the phone and power cord (unplug all ethernet cables). and if you can, try it somewhere else (like the kitchen) with just power and phone and see if it's still there.

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licora88
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Joined: Feb 21, 2005
Posts: 4

PostPosted: Tue Feb 22, 2005 8:23 am    Post subject: Reply with quote Back to top

have done this after read some other posts before.

only the modem - the linksys and the phone.

Only loud noise. The noise is extrem loud

cant describe it more on the whole acoustic range

from low to high tones and everything together.

Even used other phones. tried an other dasl modem.

all things no help
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 22, 2005 8:31 am    Post subject: Reply with quote Back to top

well without any more info I'm not sure what to tell you. sounds like the device is bad to me, but there are a lot of other people on this board that may have a better idea.
have you tried calling Vonage yet?

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licora88
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PostPosted: Tue Feb 22, 2005 8:42 am    Post subject: Reply with quote Back to top

yes tried but

always give up after 40 min and still no person to talk to.

The service from Vonage is really the worst I

have ever experienced from a company.

also for the mails only automatic replies

So thats why i am posting here just the last try

before I send everything back and cancel the service.
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bjevans
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Joined: Feb 17, 2005
Posts: 11
Location: Texas

PostPosted: Wed Feb 23, 2005 9:30 am    Post subject: Reply with quote Back to top

Did they send you an ATA? If so plug that into the router, then phone into ATA.

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