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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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NoMorePOTS
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Joined: Feb 13, 2005
Posts: 6

PostPosted: Mon Feb 21, 2005 4:48 pm    Post subject: Not again... (service problem) Reply with quote Back to top

Ok, Sunday night I was having a multiple problems calling Lithuania (from Orlando, FL). To try to determine exactly where the problem was this time, I immediately started doing some tests. I called my cell phone about a dozen times in a row and got any 1 of 3 different results, in no particular order:

1 - The call would go through just fine.

2 - The call would "ring" in my earpiece for 30-60 seconds on the Vonage side, then either just die or go to a fast busy signal. My cell phone would never ring or go to voicemail.

3 - (This one is weird) The call would start out exactly like #2. Then I would hang up my Vonage line. THEN my cell phone would ring with caller ID info from my Vonage line. ****? I would answer my cell, but of course I wasn't there since my Vonage line that was calling me was HUNG UP on the desk next to me. I would immediately hang up my cell phone and it would ring again, same caller ID info (my Vonage line), and of course be dead again. This would repeat 2 or 3 times. While it was happening, I could sometimes get a dial tone on my Vonage line, sometimes not. Also note that my router indicated that there was no activity on my internet connection at all while my Vonage line was hung up and my cell phone was ringing over and over... Now, anyone who understands networking will know that this problem very clearly has nothing to do with my particular setup, at least on my side of the router. I might believe that it had something to do with my ISP, except for this:

I also called a friend of mine in Oregon with Vonage who confirmed that he was having the same types of problems at the same time, and I see other posts in this forum from several others with similar problems, also at the exact same time.

I am NOT trying to complain, and I do NOT want to turn this into a Vonage bashing thread, I simply want answers to a couple of easy questions. I know there are Vonage reps reading this. PLEASE answer for me.

Does Vonage officially acknowledge that there was a problem Sunday that affected multiple people? Will they acknowledge that it has happened before? Do they know what was causing it? When do they expect to have it fixed?

Thank you in advance for any answers you can give me.
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seattlezoid
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PostPosted: Mon Feb 21, 2005 7:20 pm    Post subject: Reply with quote Back to top

see this thread
http://www.vonage-forum.com/ftopic3541.html
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Feb 22, 2005 12:21 am    Post subject: Reply with quote Back to top

I had similar issues, but it was Monday afternoon. I was trying to call a friend, and it would ring and then quit ringing. I kept on trying. I finally got through but got voicemail. My friend called me back and said I had called him about 20 times!!! But I was never on the line. For some reason the connection was never completed. I suspect Vonage may have tried their number over and over again, like what happened with your cell phone. it happened to multiple numbers.

It was very odd, but everything is working well now...just a huccough, I suppose...to be expected with Voip

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NoMorePOTS
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PostPosted: Wed Feb 23, 2005 12:45 pm    Post subject: Reply with quote Back to top

Dear Vonage;

Your complete silence on this issue speaks volumes to me. Good luck and goodbye.

Sincerly;
An Ex-Vonage User
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bbtrumpetguy
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Joined: Dec 10, 2004
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PostPosted: Wed Feb 23, 2005 5:53 pm    Post subject: Reply with quote Back to top

NoMorePOTS wrote:
Dear Vonage;

Your complete silence on this issue speaks volumes to me. Good luck and goodbye.

Sincerly;
An Ex-Vonage User


"Ex-Vonage User,"
It is quite obvious you don't wish to be helped. You have received 2 responses and by searching this forum you will quickly find out who the Vonage Reps are on this site. Good luck.
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jlsoaz
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Joined: Feb 04, 2005
Posts: 28

PostPosted: Sun Feb 27, 2005 9:07 am    Post subject: Reply with quote Back to top

bbtrumpetguy wrote:
NoMorePOTS wrote:
Dear Vonage;

Your complete silence on this issue speaks volumes to me. Good luck and goodbye.

Sincerly;
An Ex-Vonage User


"Ex-Vonage User,"
It is quite obvious you don't wish to be helped. You have received 2 responses and by searching this forum you will quickly find out who the Vonage Reps are on this site. Good luck.


I was researching this thread yesterday, using the search term "Orlando" because I had been following this person's reports, and because I know someone thinking about Voip in Orlando for his employer.

NoMorePOTS never asked for help. He did not misrepresent himself as asking for help. He asked for *answers* and he never got them. He did, however, get a couple of people responding to him, in a huff, that he seemed to have failed to ask for help and seemed to fail to want it. Maybe, since tech trouble-shooting for individuals seeking assistance is within their abilities, some people gave him these huffy answers... even though he wasn't asking at all for individualized tech support.

NoMorePOTS started two threads, each indicating that the problem seemed to extend to several Vonage users of his acquaintance and therefore it did not seem indicated to worry at all about his individual setup, but rather he had (my summary not his) two questions:

Is Vonage aware of the NON-INDIVIDUALIZED problem, and if so, then what is it? If not, then why not?

I see no illogic in his approach. When a technical problem seems to be occurring in more than one user it is not correct, in my view, to badger that already put-upon user with support approaches which imply that until it can be shown that his setup is not at fault, he or she will get no answers about any broader problems. I've seen this over many years of being customers of various softwares and ISPs, and it always amazes me when I see it. I am requesting no particular response to my comments, but I wanted to summarize my thoughts.

Me? I have pretty good Vonage service right now, but am not closer to getting an answer when LNP will be available in my area. I've heard answers explaining why I can't get an answer.... but haven't gotten an answer.
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Sun Feb 27, 2005 1:23 pm    Post subject: Reply with quote Back to top

I've been using Vonage in Orlando for about a month now and I love it! The service has been excellent, no significant down time or anything else.

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jMon54
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Posts: 36

PostPosted: Sun Feb 27, 2005 4:02 pm    Post subject: Vonage VoIP Test Stinks for Me Reply with quote Back to top

I consistently get less than 15k upstream when I test my connection using the Vonage test. According to it, I can support 0 connections! Yet, on other sites, such as dslreports, my upstream is fine. (I am paying for 1mb both ways.) I tested it using four different computers and two different routers in all kinds of combinations. It's almost like the kind of data I send to Vonage is different from all others; but it's just packets, right? At my daughter's house this morning, about 30 miles away, I tested her DSL connection and it rocked. So I don't think it's just I am hitting the site at a bad time.

The quality of my calls has been inferior, very garbled. I dialed back my bandwidth but it's still bad.

Based on what I have read here, I hesitate to call support but I will...

Anybody have any ideas about why my upstream is so bad just to Vonage?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 27, 2005 4:52 pm    Post subject: Reply with quote Back to top

this site is not Vonage, so don't relate the two, especially if you're thinking Vonage is bad because this site speed test is bad for you.

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jMon54
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PostPosted: Sun Feb 27, 2005 5:16 pm    Post subject: Reply with quote Back to top

Oops! Sorry, I meant to start a new thread.
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