[b]Outgoing call problem[/b]

Guest

When I place a call, after anywhere from a few seconds to a couple of minutes, the person I called cannot hear me. I can hear them fine. Incoming calls work fine. Rebooted my modem/router/ATA and verifed an ip address per the troubleshooting instructions.

Guest

Unplugged everything (router, modem, ATA, phone, internet line coming into the house) and I cannot recreate the problem. I will not know until further testing whether this is a long-term fix. It could be that since it is 5pm EST, there are less calls being made (ie. Businesses).

Posted: Thu Sep 25, 2003 9:53 pm Post subject: Dosn't Work Don't Buy In

Vonage is no good, connection fails, you can't hear other end or they can't hear you, connection drops in the middle of call, customer service is terrible to non exsistant.

Guest

I have the same problem and I have the ATA plugged directly into the cable modem. I've had this problem since I got Vonage (about 2 months ago) and am considering dropping them. Although you see this problem pop up fairly often on discussion boards, I have a feeling that this problem is very common and widespread. I detest my local landline telco but frequent dropped calls are unacceptable. What is the problem here??

Guest

The problems could be with your cable service.

What is you cable modem make/model and have you done some ping route testing to make sure your connection with Vonage is stable?

Since it runs on UDP there could be intermittant problems based on network traffic.

Posted: Fri Sep 26, 2003 2:41 pm Post subject:

I've done pingplotter until it is out of breath. Sure there's an occasional spike but trace times to Vonage servers are consistently about 40ms. Upload speed usually clocks in at 180kbps and download is at 2Mbps. Cable provider is Charter using a Motorola Surfboard 5100 modem. I am in the South Wiscosnin Charter area.

Guest

I am having the exact same problems. Just started about a week ago and I have been going crazy ever since.

I've done everything like you have.

Vonage is next to impossible to get a hold of. Wait times are way too excessive. I've also contacted my Cable Modem mfr to make sure that link is okay.

I've determined it may be my ISO (Cox in Phoenix), but do I risk having a tech come out here and have hime tell me everything is okay on their end and then slap me with a $50 service call?

Anybody have a suggestion?